Bharat Sanchar Nigam [BSNL] — Cheating customers

Address:

600091

Dear sir / madam,

Government of india is planning & taking every step to improve the standard of living of people of india and offer for bsnl ul bb 249/- plan is one among them. It’s a great plan aimed to get broadband connection for all indian citizens.

But some bsnl authorities misusing their powers, cheat customers and defeat the very purpose of our indian government. Here is solid proof how bsnl authorities cheating customers. You can see the plan & what & how they are charging.

1) security deposit chargeable rs.250/-, (One month charges), but charged me rs.750/-

2) installation charges completely waived off, but charged rs.850/-
(As for ll - 600/- & bb modem - 250/-)

I don’t know why this installation charges, which is completely unacceptable and totally irrelevant.in fact, they did not put any new wire connection also, my already installed airtel bb connection they disconnected, and connected the same wire to their bsnl junction box, outside my apartment.

It’s also to be noted that bsnl has offered the landline connection to many of the customers without any installation charges, during the month of oct-2016 as anniversary offer. New connection applied date is 15th october 2016. Whenever the case is like so, especially for this ul bb 249/- combo plan, charging customers like this is totally unfair from bsnl.

Instead of monthly expectation of bill coming (Approx.) to rs.300/-, it has come rs.1, 654/-. It’s totally unfair! It’s a malpractice. Bill attached for your reference. Whether bsnl authorities are sleeping, are they not aware of their own advertisements. I don't know to whom i have to make this complaint. That is why i came directly here.