Bharat Sanchar Nigam [BSNL] — FTTH broadband not working since 1 week

Address:	Bangalore, Karnataka, 560011
Website:	bangaloretelecom.com, bsnl.com

Disconnected for 6 days now.

There has been no resolution at all. Here is the chronology of events:
1. Optical Fiber broadband Internet stops working on 2/14/2017 for phone number 29757167
2. Docket/Ticket number raised by calling 1500 from BSNL landline. Docket Number[protected]
3. Calling BSNL Local lineman does not yield resolution. He says the lineman does not take care of optical fiber broadband and that it is outsourced
4. Called the person in charge of the optical fibernet (Suresh mobile number [protected]) but he refused to even take up the call
5. Raised escalation ticket number[protected] owing to inexplicable 6 day delay
escalated to the following but no response:
a) GM Cable Unit: Toppo Maitan[protected], [protected]@gmail.com)b) DGM for our area: Vasantha Kumar[protected], [protected]@gmail.com)Technician Suresh ([protected]) continues to remain unresponsive
Looks like the FTTH is actually outsourced to some third party and not dealt by the BSNL linemen (Cheluvraj, Srikanth, ...others) directly. Given the number of days to resolve the issue, it is doubtful that BSNL have the competency/control over outsourced party to be able to manage connectivity over FTTH effectively. There seem to be frequent outage issues with FTTH across BLR with the outage in days.
We are applying to re-connect our old ADSL connection of BSNL that we disconnected (we moved 2 months back to FTTH unfortunately) as a backup connection tomorrow