Bharat Sanchar Nigam [BSNL] — Recharged twice on same number, but not refund the money

Address:

www.bsnl.co.in

I recharged the number '[protected]' twice at 24th Jul-2020 morning, one with Mobikwik (Transaction ID PGSM[protected] and another with PayTM (OrderNo. [protected] AND Operator Reference Number: [protected]). Please refer attached files.

When I contacted BSNL Customer Care, they deny to refund back my money for second recharge.

Please help, this is not only about the money. it's about a cheating.