Bharat Sanchar Nigam [BSNL] — Zero main balance after 99 recharge done

I had recharged my phone yesterday (02/07/2022) with the ₹99 Plan of BSNL but the main balance on the BSNL App dashboard shows zero. The plan purchased mentions the unlimited voice calls feature but I'm unable to connect to certain phone numbers, like a bank's customer care. Kindly look into it and get it resolved ASAP.
Thank you.
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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Jul 05, 2022
Updated by JD_
I still haven't received any resolution.
 
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