Bharathi Travels — Regarding poor services to the customers

I have travelled in bharathi travels, it was supposed to drop us at 8.45 pm, but they delayed and made it to 10 pm since they started the bus at pickup location a hour late, around 10 pm bus got breakdown, they said us to choose another alternatives, there were ladies, it's not that easy and safe to choose another alternatives for a women that too at midnight, bus facilities were totally poor, there were lots of ants and cockroaches, which was really disturbing, each and every traveller suffered on that night, driver didn't even respond to the calls.It was a mistake to book this travels, kindly try to improve the services else no use of offering tickets when no one choose your travels.