BharatPe — Amount get deducted from my account but not transferred to beneficiary account payment made through bharat pe machine by swap ATM

I made payment amount 5823 through ATM on date 16/10/2021

Said payment get deducted from my account but transferred to

beneficiary account

Details of Purchase: date 16/10/2021 amount 5823

Type of Product Ordered: Ladies dress three number

Name of the Product (Brand/Size/Color): Plazo set 2 Skt set 1

Have you contacted the Merchant to resolve the dispute: (Yes/ No) yes

Merchant Anupma solapur replied that he did not received amount

Date of Contact: 20/10, 28/10, 31/10, 8/11, 11/10, 12/11

How the merchant was approached: Call/ email/ Letter Request/ IVR/ Verbal/ Chat

Personally visited to shop, by chat, by whats app message

Response by Merchant: He replied that above said amount is not credited

he provide transaction detail date 21/10/2021