BharatPe — Collection department harassment call

Address:

Ommkar telecom shop no 02 s t road near Milan bar and restaurant masjid bunder e mumbai 09

Bank,
Branch
Dear Sir or Madam,
I am writing to inform you that I, a resident of [mumbai], currently hold a bharat pe loan (bpl[protected] issued by your esteemed bank. I wish to bring to your attention the matter of your collection team's persistent and unyielding behavior towards me despite being informed about my current financial situation and the reasons for payment delays on my end. Your agents have been making abusive calls at odd hours and even visiting my residence without any prior notice or identification cards/authorization letters from you.
Attached herewith is a recording of one such conversation with Mr.[nitesh rana] who called me from [[protected]]. The call was characterized by continuous shouting and verbal abuse directed at me throughout its duration; this constitutes creditor harassment which has caused great inconvenience not only to myself but also to my family members who have been subjected to similar treatment whenever they were found in proximity of our home address.
It is important for you to note that such activities are in clear violation of RBI guidelines regarding creditor harassment; therefore, strict actions will be taken against your agents should these behaviors continue unabatedly. I implore you thusly: kindly investigate this matter immediately and take necessary steps towards ending this unwarranted harassment activity as soon as possible lest legal action may become unavoidable.
Note: It must be brought up here that your agents visited multiple times not only my native house but also those belonging to other relatives where they misbehaved with them using abusive language causing mental torture and stress especially for elderly parents residing there.
Sincerely,
[Amol Raut]