BharatPe — Settlement on hold. Account is blocked

My Bharatpe account settlement is in hold since 02 Nov 2024, we already Submitted all the requested and required document, Then on 04 Nov, 14 nov, and 14 dec 2024. It showing settlement status - blocked and document already uploaded, but account Didn't Unblocked And Generated New Ticket.. But Today 03 Jan 2025 I'm Keep Calling again & again every day Saying today will be done. But nothing Happen yet. Because of them my mone and business transaction is stuck..
Now I'm unable to receive payment and settlement 10, 200 stucked in Bharatpe account, That was My Hardcor Saving. I'm really very disapointed . Bharatpe Coustomer Service Is very Poor. Please help me..