BharatPe — The reason so as to why my money was withheld by you without my knowledge and compensate the interest earned wrongfully

We are in commercial contract since last 2 years with BharatPe for that their salesman had come collected our details for KYC and provided us with a QR code for our Business Entity named as Star Line Shoes, Ambernath and accordingly we had asked them to prepare a contract with terms and conditions, wherein they were supposed to mention when and how the payment reached them from the transactions and how and when it will be credited to our bank account. Done via the QR code, but till today such contract has not been made. The reason for the same is best known to them despite of several reminders.
The transactions were made on the said QR code for since we recieved the QR code. And such amount was being credited to us but all of a sudden from September 2021 till 10 March 2022 when I complained about such wrongful withholding of our Money the transactions happening via such QR code were withheld by BharatPe and were not credited to our bank account despite them already having all the KYC details since the beginning.
The total amount withheld by them was Rs. 2, 75, 000/- plus
Without my knowledge such amount has been wrongfully withheld by them has caused me gross financial losses and mental agony. Upon contacting regarding such fraud they sent me my money without giving reasons to justify their act. It is a clear act of intentionally depriving me of the money that I have earned trusting them to credit such amount to me duly.
I WAS NOT EVEN ONCE MADE AWARE OF SUCH AMOUNT BEING WITHHELD BY THEM.
Had i not cross checked the records, their mal-intentions of withholding my money would not have been revealed. Such negligent and fraudulent act of hiding the facts from me with clear mal-intentions of purposely keeping my money with you is not acceptable by any means.
This business is owned and operated by a senior citizen of 70 years and withholding such amount from me is a crime. Despite several reminders dated[protected];[protected]; and other phone conversations requesting reasons for such wrongful holding of such huge amount by them and how they are going to compensate me for the losses, how are they going to compensate wrongful gains in the manner of the interest earned by them by withholding my money with them For such fraudulent act of theirs i will be compelled to refer this case to the cyber crime, lacking your satisfactory answer.
Their email replies are conveniently neglecting asking registered number which is very unsatisfactory. And wrong on your part.
Till date no reason is given to me as to why my money was wrongfully held by you instead of being credited to my account.

My Registered mobile number is [protected]
Now you are requested to confirm the facts from their side and my side. And let us know the facts.
kindly confirm if they did this with other customers of them.