Bharti AXA Complaints & Reviews

I deepak sharma date of cause[protected], bharti axa gen.Ins.Com. Not give me proper responce regarding my claim but i complited my all documents but till date compeny not give my vehicle claim amount i want relise my money.
Policy no-fpv/i1815116/h1/12/dd1h11b
vehicle no- hr 12w 5025
claim no-f0604655

Dear sir

thanks & regards
I Karambir s/o balwan singh owner of EON HR11G5381, burn[protected] at my house sport servay, all documentation & inspection done by company survaire but at that time my claim amount is not give by the company. Not any person give proper responce done by the the company & also contact mr. navdeep sharma claim head of that company is not dissolve my problem.

I requested to you thake action to company & reliase my claim amount by the company BHARTI AXA GENERAL INSORANCE.
Policy no. HAX/S8214495
Reg. no. HR11G5381
m.no. [protected]

My car was parked at Volkswagen workshop on 5th Feb 2016 after an accident. After that it was a nightmare dealing with Bharti Axa. My one foot was on plaster and I had to move on cabs everyday.

Bharti Axa surveyor, was ambiguous on every call. Sometime he would say that I will help you car be sold at Rs 1 lac and you take 3 lac from Insurance. Sometimes the workshop person would call up and say that surveyor has said that they can go ahead with repair.

As a customer I was never kept in loop. After demanding estimate so that I can understand the quantum of damage and actual payout- it took Bharti Axa 20 days to send one email.

By which time I had got an estimate done from Volkswagen which had a higher estimate. In the meanwhile Volkswagen guys also told that the car is not repairable and it will be a costly affair.

Now Bharti Axa says that they were in touch with Volkswagen and then created their estimate but how is it possible that there is a difference of INR3lac+ between 2 estimates?

I asked these questions as to why is Bharti Axa being ambiguous and pressuring me to salvage my vehicle instead of giving the full insurance value?

Surveyor was once again ambiguous over phone and first said that the estimate given by him is final and then contradicted by saying by tomorrow we will again touch base with Volkswagen and share estimate. He almost sounded as if he is a greater expert than volkswagen workshop guys.

The surveyor of Bharti Axa was not only persistently ambiguous but also rude, as if he is the customer and I am the vendor!

On 4th March 2016, I gain get a call from Volkswagen stating that they have again called BHARTI AXA for taking a fresh estimate and I will receive a fresh estimate now.

This is again contradictory- BHARTI AXA stated that their estimate is final, so why are they sending a fresh estimate now?

Volkswagen gave an estimate, so why are they inviting BHARTI AXA for doing another survey?

Which implies they both sent wrong estimates to me earlier. And they are consuming time to put pressure on me

I had to move with plaster on and spend roughly INR 500-700 in every day and suffer physical and psychological trauma. The matter is still pending, surveyor boasting that I can talk to anyone in Bharti Axa it doesn't effect him.

If this is the case with private insurance companies- who are already suffering with trust deficit- then it is better to go for a Govt. General Insurance company. Please save yourself from the trouble- do not buy Bharti Axa Car Insurance

I make a payment to motor insurance through online but the insurance cancelled because your company mistake . I need money urgent please refund my payment quickly.
Payment details:
Thanks, Bharti AXA General Insurance confirms receipt of Rs. 13695.00 on 29-Feb-2016. Transaction reference number FHMP[protected]. http://www.bharti-axagi.co.in
Payment Confirmation
Thank You.
Your payment request has been successfully recorded. Please quote your transaction reference number for any queries
relating to this request. Your payment will be updated in 5 working days.
Transaction Reference Number : FHMP[protected]
Transaction Time :[protected]:23:31
Name : P.RAVICHANDRAN
Application No. : FA0102
Mobile No. : [protected]
Email : [protected]@gmail.com
Premium (Rs.Ps) : 13695 . 00
Please take action quickly...

From:
Meenaben H Shah
C/o Kamalumar H Sheth
B-102 Ashwalekha Flat
Nr Desai Park and Cambay hotel
Jivrajpark
Ahmedbad-380051


Policy no: HPD/Q0077322/71/04 –BHARTI AXA GENERAL INSURANCE COMPANY
PHS No:[protected] TPA PARAMOUNT Member ID No: 04218692
Intimation No: 8568517 dt 11.01.2016 Time: 3.10 Pm Mr. Aditya

Dear Sir/Madam

Sub : Claim Repudiation of policy no. HPD/Q0077322/71/04
(BHARTI AXA GENERAL INSURANCE COMPANY )


With reference to the above subject, I am policy holder of BHARTI AXA GENERAL INSURANCE COMPANY .My policy number is HPD/Q0077322/71/04

We had put medi-claim file for cash reimbursement on dt.[protected] at Bharti Axa TPA – Paramount Ahmedabad Office All the queries had been replied with supporting.

With reference to claim repudiation lette of Bharti Axa DM and HTN since last 5 years as per doctor shown in report so this is pre-existing disease At the time of taking policy not mention by policy holder as per letter.

But due to doctor misunderstanding wrongly mention in First Consultation report so all have mention in Form, Discharge summary so claim is rejected.

But I have already submit doctor confirmation certificate dt 25.02.2016 due to mistake wrongly mention in report but till insurance company not agree for same and DM and HTM is not corelation in this joint replacement operation also mention in doctor certificate .

You are kindly requested to look into this and do the needful at the earliest.

Requested to give us justice.

Thanking you

Yours truly,

Meenaben H Shah
C/O Kamal Sheth
[protected]

Sir, i was trying to conduct for past 4 months is not possible, my advice/ agency was cheated me is not pick my calls, i am very fed-up is not help me, once he was taken the check he was never tuned up, so any one sole my problem.

I deepak sharma date of cause[protected] bharti axa gen. ins. not give me proper responce rregarding my vehicle claim but i completed my all documents but till date compny not give my vehicle claim amount sr i wnt to relise my money
POLICY NO-FPV/I1815116/H1/12/DD1H11B
VEHICLE NO- HR 12W 5025
CLAIM NO-F0604655

Sir/madam
i have applied for your bharati axa elite advantage life insurance policy through an agent namely moumita chakraborty, mobile no. [protected]. Policy term was for 12years, premium payable for 7years. Premium of rs. 60, 000/- was paid through bank of badoroda chq. No. 533173 which was duly cleared on 04/01/2016. Nearly some 53 days have passed, neither have i receive the policy bond nor any communication from them. I have made a number of calls to that person through whom i have enrolled the policy. No positive response is received from her. Therefore, i am left with no alternative but to raise the complain in your forum. Please look into.
Yours, faithfully
chitta ranjan samal

Cancelation of my police. no.[protected] dtd. 28/9/15. mame. bimal dinesh kumar shah. i had sent the complain on 4/12/15. you give promise but. no answer this comp. sent byemail dinesh shah 406 yahoo. com. abo ve policy was. issue. through vijayrathod. meroth. he was called that you. will. be. receivef vip policy amt. rs. 464000. but if you have received. this amount when. you. will teceive. first you. will. pay tex rs. 142000/aprox. i have. send this amount. but. he send me. your policy +otter company policy. i. have no. iinef. inceome that is why. i. want to. back my. payment. of. policy. thanks. dinesh. shah

I am policy holder of Bhatti AXA motor car I have taken depth cap plan for my car in this plan bumper to bumper is cover but surveyor has only giving me 50% cover under this insurance. Even I have crossed check the Same from customer care they are saying that is 100% cover but surveyor is giving only, 50% no Branch manager or senior person is there in branch Plz help me out my contact no id [protected] yuvraj

I have taken a car insurance & registered the claim on 21st Jan'16 & till 28th I have not received any call from them. Post continuous follow up they aligned the survey on 2nd Feb'16. Post survey they didn't provide the approval to the service center (Delhi Ford Vasant Kunj). Now they are pretending & not providing the approval for complete damage.

Coordination from bharti axa Ravinder - [protected]
His supervisor Narendra Jain who never respond on call - [protected] & seems useless approach.

My ct 100 in dickel black& blue colour was theft from manesar kasan road bhagvati traders .Bike was insured with Bharti axa genral insurance company.I submit all the documents like FIR, Insurance copy, FR, NCRB, ID Proof, Driving Licence . Now insurance company refused to give claim because of bike registration is theft date not inculed delay intimation in their office.My bike was theft on 13/10/2015. i went to their office . Office member says that your application will be submited after naka bandi report of manesar police station.I got that report on 14/11/2015.Then my application was submited in insurance office .At that time they did not say any thing about this.This is with reference to the policy no as mentioned in the subject line, I need to know the complete status/release of the claim amount. Case History : As far as the matter is concerned, my bike (Vehicle No HR26CR7148) was theft in the night of 12/10/2015. Due information was made to the local police station and a complaint was lodged. there was a certain delay in registration of FIR but that was not purely from our end, It was a legal delay as stated to me by the ploce official. Information about the lost of vehicle was also reported to the Branch Office : . As the legal formalities were taking time, we had duly made visits to the branch office and was given assurance that let the court issue the FR and asked me to submit the same, thereafter the claim amount will be released on priority. I was also assured that the policy will not lapse and will reopen once i submit the FR copy duly issued by court. Now its been almost a year, since I have submitted the FR copy but there is no such speedy process of the claim amount. My repeated attempts to receive the claim amount end with a status "POLICY CLOSE PROCESS". Am in receipt of letter as attached asking me to furnish replies (1. Why the bike was parked in the open ? 2. Was the bike guarded or not ? 3. NCRB Report (Latest Updated) ? ) First of all I would like ask few questions to you officials. 1. Where were these questions when the lost of bike was reported and the case was under judicials ? 2. Entire case has been investigated by the police officials and the proper FR is being issued by the honourable court, then how come I am answerable for all these questions ? 3. Could anyone in the system justify why the delays happening in the legal formalities ? All I can say is that my father has visited the branch office and submitted entire set of documents as asked by the branch officials for claim process, and would like to receive the claim amount at the earliest. Also would request you to update when am I supossed to submit bank details for the release of claim amount. Please do not process the claim amount in the account no from which the ECS of the policy was getting processed.he was not claim pas the reason of not registration my bike but registration is properly registerd.give me my money in this claim.

my name samsher yadav s/ mahipal yadav add.- vill- dhorka po.- bhangrola disst. Gurgaon haryana 122505 . My bike no.Hr 26 cr 7148 theft date is 13/10/2015 fir no. 640 fir date - 14/10/2015 insurance cover note no. 34346142 insurance addvisior is not claim pass we have note registration in my bike but theft date befor ragistration allraddy ok bike theft add- manesar bhagvati treders imt gurgaon haryana 122050 please help me

I have bought child Advantage policy plan ( Policy No:[protected] from Bharathi Axa life Insurance on 20 Nov 2015. I have paid Rs. 11000/- for that. Later I have cancelled that policy under free look up period on 4 Dec 2015. For Cacelletion the policy I took complaint number[protected]. I got letter from Bharathi Axa that says "Your Refund will be done Upto 25 Dec 2015". But still i
did not get refund amount. Please do some thing so that i can get refund amount.

Please find attached complaint acknowledge email screen shot.

Policy holder Name: Kapil Kumar,
Policy Number:[protected],
Policy Purchase date: 20 Nov 2015,
Cancellation date: 4 dec 2015.
Complain number :[protected]

Kindest regards,
Kapil Kumar,
Mob No: [protected]

Dear Sir/Madam,
Myself Debashish. I worked for Bharti Axa Life Insurance from 27/12/2010 to 05/04/2011 at Bapuji Nagar, Bhubaneswar branch. My employee no is-38661 and my PF no is- MH/48185/35095. Kindly, provide me the details that how can i apply for my PF online to my personal mail id, which is as follows
debashishbose151.[protected]@gmail.com

Regards,
Debashish.

I have purchased Medical Insurance for my family and my Father. I have paid for the both Insurance on 13.02.2015. I have received insurance for my family(Policy No. Q0074833). But for my father (Mr.A.Balakrishnan AGE 65), they conduct medical test; but not yet received the policy. I have complained many a times. No positive reply and they have closed the complaint without solving the issue. My transaction and application details are as below: Company Name: Bharti AXA General Insurance Name : B.SENTHIL KUMAR Application Number (if any) : SER0102 Mobile Number : [protected] Email ID: [protected]@gmail.com Payment Amount (Rs Ps) : 13034.00 Payment Date :[protected]:05:56 Transaction Identification Number : BICI[protected] My Complaint No against this issue is BHG036919; which they have not solve d and they have closed without any intimation to me. I am following to get this policy almost a year and fed up with the response. I have spent lot of time and annoyed. I need my money back along with the interest and compensation for their poor response and service.

Hi Team, I have taken insurance policy from AXA (policy # [protected] & [protected]), the premium paid for these two policy are Rs. 2500.02 & Rs.494.00 In Dec 2015 AXA deducted Rs.3583.67 instead of Rs.2994.02 from my HDFC bank on 05/Dec/2015 because of which my account went into minus balance. I spoke to AXA customer care team was informed that it was due to some technical issues however it did not stop at this AXA recredited this money back on 05/Dec/2015 and once again charged my account on Rs.2, 006.23 on 09/Dec/2015 For no fault of mine AXA charged me a fine of Rs.400.75 on 15/Dec/2015. On 18/Dec/2015 I had a discussion with the AXA team and was given same reason that it was technical issue which was a lame excuse because the system can’t fault more than once 18/Dec/2015 - They charged my account twice with Rs.493.79 and recredited back because of which my HDFC a/c went into negative balance again 01/Jan/2016- AXA with my permission charged my account Rs.642.89 and charged another Rs.215.86 on 04/Jan/2016 AXA has misused the ECS facility by charging premium which is more than the authorized amount resulting in negative balance. I spoke to HDFC bank and they informed me that this will impact my CBIL ratings. I want AXA to compensate me for the mess they have created and also compensate the monetary loss and send a letter to me and HDFC Bank that it was mistake from AXA's end which resulted in negative balance

I got a call stating that you will get interest free loan against bharti AXA life insurance purchase please help me if the insurance company has some offers like this

Policy number: fpv/i1694923/2c/08/004641

Chassis no.: malan51cmam686620

Claim no.: f0765379/ c0926416

Mobile: [protected]

Motor claim rejected by bharti axa gi: this is regarding the motor claim (F0765379/c0926416) that i have raised with bharti axa for my flood-damaged hyundai i10 sportz at car (Tn11y4780). But the claim has been rejected on the ground that the insurance has not been transferred to my name (2nd owner) though the rc has been transferred. Below is the mail from the grievance cell of the insurance company who just repeated the reason given in the attached claim report – the rc transfer was done on 6-nov which gave me ample time to proceed with the insurance transfer, but i failed, before the early december flood that damaged the car. Hence the claim stands rejected. But i didn't get the updated rc on 6-nov and the unprecedented rains in the second half of november and the floods kept me from applying for the insurance transfer. Here are the details.


The actual date when the rc with my name was issued: the updated rc carries the date 6-nov, because it's the general practice in all rtos in chennai to mention the date of application on the rc and not the date when it's handed over to the applicant. Due to diwali holidays (10th november) and the torrential rains (13th november onwards) and the subsequent floods which continued till 17th nov the rto (Chennai [west], kk nagar) handed over the updated rc only on 19th nov. The rto is located at the low lying area and was inundated both by the rain waters in mid-november and by the surplus waters released from the chembarambakkam lake in early december.

Why i couldn't apply for insurance transfer: residing at jafferkhanpet as you can see in the rc, the neighboring locality to the rto and closer to the adyar river, our house was marooned in flood waters from chembarambakkam lake and me and my family had to move to our relatives house till the flood water receded. And having received the updated rc on 19-nov i didn’t have enough time to apply for the insurance transfer before another unprecedented rain spell in chennai starting from 30-nov which led to floods not just in my locality but almost half of chennai.

How am i supposed to apply for the insurance transfer amidst two heavy rain spells and floods which caused extensive damage to all my household properties (My house was completely submerged) including my car? And worse i'm expected to pay out of my pocket to repair the car though it's insured and bharti axa collected the premium money. What's the insurance for if the insurer denies to pay for the service the flood - affected car rightly deserves? Also i am of the opinion that since it’s not a road accident caused by the negligence of the driver and the car covered by the insurance has been damaged by the natural calamity, the insurer, if genuine and true to their mission, should pay the damage.

Past similar cases: there have been cases in the past where such claims (Involving damage to vehicle before the insurance transfer was effected) were paid though rejected initially by the insurer after being instructed by the consumer complaint redressal courts. Similarly i request justice in my case too so i could save at least my car though i lost everything else in the recent floods.

Case 1
“if the transferee fails to move an application for transfer of vehicle within 14 days it will not mean that the insurance policy has become invalid, mere validity on the part of the transferee to intimate the insurance company with regard to the transfer within the prescribed period of 14 days will not exonerate insurance company from its liability, ” the forum said.

http://www. hindustantimes.com/chandigarh/insurance-claim-bajaj-allianz-fined-rs-4-lakh/stor...⇄ Html


Case 2
“the insurance policy cannot be transferred till the rto's transfer formalities are completed.”
“the forum relied on a national commission judgment in the case of narayan singh v/s new india assurance [iv (2007) cpj 289 (Nc)], where it was observed that it was highly deplorable on the part of the insurance company to take undue advantage... A circular issued by the general insurance company stating that on transfer of a vehicle, the insurance automatically gets transferred in favour of the purchaser.”

http://timesofindia.Indiatimes.com/city/mumbai/claim-cant-be-rejected-if-second-...⇄ Cms

Motor claim rejected by Bharti Axa GI: This is regarding the motor claim (F0765379/C0926416) that I have raised with Bharti Axa for my flood-damaged Hyundai i10 Sportz AT Car (TN11Y4780). But the claim has been rejected on the ground that the insurance has not been transferred to my name (2nd owner) though the RC has been transferred. Below is the mail from the Grievance Cell of the Insurance Company who just repeated the reason given in the attached claim report – the RC transfer was done on 6-Nov which gave me ample time to proceed with the insurance transfer, but I failed, before the early December flood that damaged the car. Hence the claim stands rejected. But I didn't get the updated RC on 6-Nov and the unprecedented rains in the second half of November and the floods kept me from applying for the insurance transfer. Here are the details. The actual date when the RC with my name was issued: The updated RC carries the date 6-Nov, because it's the general practice in all RTOs in Chennai to mention the date of application on the RC and not the date when it's handed over to the applicant. Due to Diwali holidays (10th November) and the torrential rains (13th November onwards) and the subsequent floods which continued till 17th Nov the RTO (Chennai [West], KK Nagar) handed over the updated RC only on 19th Nov. The RTO is located at the low lying area and was inundated both by the rain waters in mid-November and by the surplus waters released from the Chembarambakkam lake in early December. Why I couldn't apply for insurance transfer: Residing at Jafferkhanpet as you can see in the RC, the neighboring locality to the RTO and closer to the Adyar River, our house was marooned in flood waters from Chembarambakkam lake and me and my family had to move to our relatives house till the flood water receded. And having received the updated RC on 19-nov I didn't have enough time to apply for the insurance transfer before another unprecedented rain spell in Chennai starting from 30-nov which led to floods not just in my locality but almost half of Chennai. How am I supposed to apply for the insurance transfer amidst two heavy rain spells and floods which caused extensive damage to all my household properties (my house was completely submerged) including my car? And worse I'm expected to pay out of my pocket to repair the car though it's insured and Bharti Axa collected the premium money. What's the insurance for if the insurer denies to pay for the service the flood- affected car rightly deserves? Also I am of the opinion that since it's not a road accident caused by the negligence of the driver and the car covered by the insurance has been damaged by the natural calamity, the insurer, if genuine and true to their mission, should pay the damage. Past similar cases: There have been cases in the past where such claims (involving damage to vehicle before the insurance transfer was effected) were paid though rejected initially by the insurer after being instructed by the consumer complaint redressal courts. Similarly I request justice in my case too so I could save at least my car though I lost everything else in the recent floods. Case 1 “If the transferee fails to move an application for transfer of vehicle within 14 days it will not mean that the insurance policy has become invalid, mere validity on the part of the transferee to intimate the insurance company with regard to the transfer within the prescribed period of 14 days will not exonerate insurance company from its liability, ” the forum said. http://www.hindustantimes.com/chandigarh/insurance-claim-bajaj-allianz-fined-rs-...⇄ Case 2 “The insurance policy cannot be transferred till the RTO's transfer formalities are completed.” “The forum relied on a national commission judgment in the case of Narayan Singh v/s New India Assurance [IV (2007) CPJ 289 (NC)], where it was observed that it was highly deplorable on the part of the insurance company to take undue advantage... a circular issued by the General Insurance Company stating that on transfer of a vehicle, the insurance automatically gets transferred in favour of the purchaser.” http://timesofindia.indiatimes.com/city/mumbai/Claim-cant-be-rejected-if-second-...⇄ Govt. Instructions: Considering the enormity of the damage caused by the unprecedented floods, both the State and the Central Governments have given specific instructions to insurers to process claims expeditiously and liberally. Unfortunately Bharti Axa failed to take it into account and summarily denied the claim payment. Policy Number: FPV/I1694923/2C/08/004641 Chassis No.: MALAN51CMAM686620 Claim No.: F0765379/ C0926416