HDFC Life Customer Care

HDFC Standard Life Insurance Co. Ltd.

Website:

www.hdfclife.com

Address

12th & 13th Floor, Lodha Excelus, Apollo Mills Compound, N.M. Joshi Road, Mahalaxmi
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:

1860 267 9999 [Customer Service]

Phone:

+91 80 4279 1234 [Bangalore]

+91 80 4279 1234 [Chennai]

+91 22 6192 5700 [Mumbai]

+91 22 6751 6666 [Corp. Office]

+91 33 6610 4800 [Kolkata]

+91 26 5619 2100 [Baroda]

+91 20 6689 1886 [Pune]

+91 17 2661 3210 [Chandigarh]

+91 17 2661 3210 [Ahmedabad]

+91 67 4661 1500 [Bhubneshwar]

Fax:

+91 22 6751 7646 [Corp. Office]

Additional info

Corporate Office
12th & 13th Floor, Lodha Excelus, Apollo Mills Compound, N.M. Joshi Road, Mahalaxmi, Maharashtra, Mumbai 400 011
Tel: +91 22 6751 6666

International Liaison Office
Office Number - 207, 2nd floor, The Business Center, Bank Street, Bur Dubai, Dubai, United Arab Emirates
Tel: +971 4342 6662

Customer Service Mumbai
11th Floor, Lodha Excelus Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi, Mumbai 400011
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Submit a Complaint

Customer satisfaction rating

30%

View Statistics

Complaints

1192

Pending

Resolved

333

So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours

Mon	09:15 am - 06:00 pm
Tue	09:15 am - 06:00 pm
Wed	09:15 am - 06:00 pm
Thu	09:15 am - 06:00 pm
Fri	09:15 am - 06:00 pm
Sat	Closed
Sun	Closed

HDFC Life related photos (95)

complaint against agent

I have been sold policy online

complaint - hdfc life & policybazaar - declined

Complaints with pictures are more trusted and informative View all

HDFC Life Complaints & Reviews

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HDFC Life — credit card
పు పువ్వాటి వెంకటేశ్వర్లు on Jul 21, 2018

My self puvvati venkateshwarlu, my contact number[protected], I applied credit card 15 days back.aftr few days I received application number and pass. Code.that message is (We have received your HDFC Bank CC App 18G[protected]BB .Pls type TWV with Passcode 827136 and SMS to 5676712 to process your appln.Passcode is valid for 2 hrs) I do not send my pass code.please solve my problem....
Read comments [1]	Credit Cards

HDFC Life — hdfc easy life
Su Sumant Madutha on Jul 20, 2018

Dear Hdfc directors, I am suman Maduta pullaiah, sir 4 month back I got call from Hdfc insurance agent (pramod sir)regarding forcing applying policy, then I am started policy documents are submitted allso given cheque then amount debited into my bank, But my policy status no understanding and agent no contacacting me and his number not lifting when I am calling to him, I am so irritating this kind of services plz solve problem Application:[protected] premium 2511/-, UIN:-101N110VO1 Phone number:-[protected]...
Read comments	Insurance

HDFC Life — only one policy approved by hdfc declined other two polices
Mo mohadikaramit on Jul 19, 2018

I have given complaint to HDFC life insurance regarding 3 polices & I have other company policy also like future generali & bharti axa life insurance & bith companies accepted my case in mis sale & they have refunded my money & HDFC life insurance only gave me 1 policy approval & other two policy declined.I received a brokers call also he was forcing me too pay them money then only they will approve my case.I have more than 45 call recordings of those cheaters then also company is not accepting his fault then also company is not giving me refund of my polices...
Read comments	Insurance

HDFC Life — health claim related
In inderpreet4 on Jul 13, 2018

My self Inderpreet singh policy no.90464073.i have submitted bills and documents for claim on 16/06/18.i have receved letter from you in which you required some more documents to further process the claim. but i don’t want claim from you.kindly return my original documents and bills to patiala hdfc life branch.i will collect documents from them. i will be very thankful.for communication plz call me. yours faithfully Inderpreet singh [protected]...
Read comments	Insurance

HDFC Life — complain against fraudulent activity of pollicy no 19388139,19191613,19109552,19251278
Al Alka b shah on Jul 7, 2018

This is complain against fraudulent selling of pollicy at the time of purchase of pollicy we were fraudulently explained and assured by Ms Priyanka that it is a single one premium policy & from the next year it self you shall receive pension against the same.she also told us that in the policy document you will receive written that you have to pay 7 years and when you will get a call for document verification will ask you that you are aware that you have to make the payment of premium for 7 years you say ones the policy become active we shall fill a form and we will convert the same policy into...
Read comments	Police

HDFC Life — fraud commitments by hdfc agent
Mo mohadikaramit on Jul 5, 2018

I was mis-sold hdfc life insurance, bharti axa life insurance & future generali life insurance policy by a agent he sold me polices on the promise of loan but till date i did not receive any loan from company. Now when i approached to the company. Hdfc life insurance is telling me that customer did not cancel this policy in freelook time but i shared them more than 45 call recordings then also they are saying they did not find any thing wrong in this policy....
Read comments	Insurance

HDFC Life — complaint against agent
Su Sudhir sihag on Jun 27, 2018

I wish to inform you that I, Sudhir Kumar, from Ludhiana has purchased two policies from HDFC LIFE. My policy nos. are 20142310 and 20304872 . Aditya Birla Finance Company 's advisor, Amit Chaudhary told me purchase on policy for the loan of 10lakhs but afterwards he said tha the sum assured is not enough and told me to buy another policy. I somehow arranged the money and also bought the other one. Then, he said that the brokerage company through which I have taken the policy does not have enough validity period of license and now my loan cannot be passed through these policies. He said that he...
Read comments [1]	Insurance

HDFC Life — sampoorna loss plan from hdfc
Ha Hareesh Lingam on Jun 26, 2018

I haven't expected hdfc life would sell such plans saying profitable plans. It is very pathetic that they have encouraged their agents to give such false information to the customers to only get cheated at the policy maturity. The only answer i got looking at the low sum assured in the document initially was that i will get 10-14% returns as bonuses added to the maturity claim amount and not to worry on it. I have paid in total of rs 2, 47, 865/- towards policy premiums (Policy no:[protected] for 5 years and the amount deposited towards maturity claim is rs 2, 44, 941/-.
Read comments	Business & Finances

HDFC Life — fraud/missale the policy no. 19747088 dt 03-nov-2017
Dm dmdutta on Jun 22, 2018

Dt: - 11-june-2018 To, The hdfc life insurance company ltd. Delhi-110001 Sub: - cancellation of policy no.19747088 date 03-nov-2017 Dear sir, I have taken a policy from hdfc life insurance company ltd bearing no. 19747088 date 03-nov-2017 through advisor’s name singhma insurance broker limited. The policy seller given me wrong commitment as per advisor he was saying we will provide interest free loan from reliance capital against this policy. After some time when i call in office for loan and discuss with miss sakshi mobile no.[protected] & nikhil...
Read comments [1]	Insurance

HDFC Life — hdfc life sampoorn samridhi plan, fraud
Sk skumar.t15 on Jun 20, 2018

I took policy on jun, 2013 for 50, 000 per year for 5 year. Now it's matured. While taking policy agent told will get double the amount (5 lakhs) on maturity. But now after looking at maturity amount, shocked. It's 2.3 lakhs only, which is less than what i paid. It's really worst. Even i kept in bank, will get more. Are they making customers fools? Are they surviving like this only? It's not only with me, with all happening same. All customers complaining same with this (Sampoorn samridhi) policy. Are they training their agents to miss guide customers. It's
Read comments	Insurance

HDFC Life — sl crest - misleading / unethical practices while selling
Ni Nikhil S Modak on Jun 19, 2018

Was approached by hdfc relationship manager for sl crest policy in 2014 when i opened savings account with them. He ask me to opt for this policy as it will help me in income tax stating that i can surrender the policy anytime of i do not like it. I took this policy at 50k rs per annum in march 2014. In february 2016 i wanted to surrender the policy and approach my relationship manager. He ask me to call his coallegue for from hdfc life and surprisingly i was told that i cannot surrender the policy before 3 year as i have to pay minimum 3 premiums under this policy. As it was matter...
Read comments [2]	Insurance

HDFC Life — I have been sold policy online [Resolved]
De Deepak Teck Chandani on Jun 19, 2018

Dear concern, On 16th june 2018 i have recieved a call from hdfc life contact number was [protected] and i have purchased the policy hdfc life easy health policy and i have done payment of inr 6212 online. After the call was completed i was asked to send the aadhaar card on a whats app number [protected] so i have done the same and paid inr 6212 online. Now i have not received any confirmation on the policy yet and i am afraid that was it the fake or fraudulent call or genuine call. I request you to please update me on the same please...
Read comments	Insurance

HDFC Life — wrong way of policy selling [Resolved]
Vr vrushali javkar on Jun 15, 2018

I have provide you my medical documents & at the time of the documentation i have provided that documents to your filed executive.in your policy none of my medical details has been mentioned in the policy. Is your policy issued with my medical details? Did your underwriter checked my medical details? If you are saying all the signatures are true on this policy then please share with me my signed application form with illustration i will cross check it from my side. My occupational details & my annual income filled totally wrong in this policy & you can clearly see in my bank statement bharti axa...
Read comments [2]	Insurance

HDFC Life — lap (loans against policy)
Su sudam pared on Jun 14, 2018

Dear team I was mis-soled this policy by HDFC life insurance agent.I launch my complaint at HDFC life insurance in august 2018 till date they are just investigating my case.I have mailed them so many times but I got no response from them.Mr.pavin gamare visited me & he offered me single premium option which after discussing with my family I refuse to accept it & from the investigation of 11 months they did not tell me any proper revert on mail....
Read comments [1]	Insurance

HDFC Life — regarding refund of cancelled policy [Resolved]
Ab Abdul Wahid laskar on Jun 14, 2018

I have purchased a policy online of term plan click to protect 3d plus online, and my application number is[protected] but after few days due to negligency of ur customer care i have decided to cancel the policy, i got confirmation message that my policy is cancelled and my refund will be initiated with in 7 days but its aronund 30 days i am writing and calling customers care but they are not giving me proper reply and provides me a new date....
Read comments	Insurance

HDFC Life — policy lapse [Resolved]
Sh Shashank Tilwalli on Jun 13, 2018

Due to glitch in hdfc life payment, i was not able to make premium payment. Number of emails sent to hdfc on this. With a great difficultly i was able to make the payment. Later i got to know, policy has been elapsed. With interest + penalty i was asked to pay rs 415. Inspite of knowing this was due to hdfc life that this amount was due. I decide to make the payment. I am now being told that i need to submit medical. I am an nri. I visited hdfc life branch when i was in india. I specially asked if anythign else is required to revive the policy, but i was said, no...
Read comments	Business & Finances

HDFC Life — life insurance policy [Resolved]
Ku kunda keluskar on Jun 12, 2018

I received your mail yesterday. I that mail you said you need some more time to resolve this case. I want to know one thing what was company doing from last more than 2 months? What investigation they have done till now? Exide life insurance & future generali life insurance did their investigation & cancelled my polices & refunded my amount before you they did not think how they can recover commission from sb broker. Why company not kept their promise as your company mentioned in policy that they will resolve greviance within 15 days but its been more than 2 months i am getting troubled by the company....
Read comments	Insurance

HDFC Life — fraudulent call from rajeev saxena regarding lapse old policy payment [Resolved]
Ra rajeshndube on Jun 12, 2018

In the month of february 2018, i received a call from a lady claiming to be from hdfc life and informed me that i had taken a hdfc policy (Hdfc classic assure plan, in 2013, paid 50000.00 as first premium. Face value now1, 08, 000.00). I was further told that i can either pay balance premiums and revive this policy or take another policy of 100, 000.00 after 90 days the lapsed policy will get merged to new policy and i can than close the same with refund of both policies. I was also told that while the customer verification by bank please do not tell them of this plan as your request will get rejected....
Read comments	Insurance

HDFC Life — maturity benefits not transfer [Resolved]
Di Dinesh Kumar Bajitpur on Jun 9, 2018

I TAKE A POLICY a policy of hdfc life insurance number 11884662 dated 24.5.2008.my policy number is matured dated 26.5.2018.I had summit all documents again and again by my registered email address dineshkspj@gmail.com. company compelling me to buy a new policy then transferred policy maturity benefits. Sir please help me.l also complain hdfc life insurance helpline but denied to give complain no.to me and I also complain Irda helpline number but denied to give complain number to me.I am mentally frustrated to behaviour of related agency. Please help me....
Read comments [1]	Insurance

HDFC Life — fraud call for non existent classic assure policy [Resolved]
Dt DTReport on Jun 7, 2018

In the first instance, i had called customer care and sent the email to hdfc as advised. Today, i have emailed and am putting this up here, so that people are aware of this fraud. No action seems to have been taken by hdfc — forwarded message — From: xxxxxxxxx@xxxxxxx.com> Date: thu, jun 7, 2018 at 11:39 am Subject: re: fraud calls for premium renewal To: service@hdfclife.com Hi, I have again received a call today, 10.59am 7 june from mobile number [protected], claiming to be ajai sharma from hdfc life...
Read comments [1]	Insurance