HDFC Life Customer Care
HDFC Standard Life Insurance Co. Ltd.
Customer satisfaction rating: 24%
Submit a Complaint
1076
COMPLAINTS

HDFC Life Customer Care

HDFC Standard Life Insurance Co. Ltd.

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Address
12th & 13th Floor, Lodha Excelus, Apollo Mills Compound, N.M. Joshi Road, Mahalaxmi
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 267 9999
[Customer Service]
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Phone:
Phone:
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+91 22 6751 6666
[Corp. Office]
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+91 17 2661 3210
[Chandigarh]
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+91 67 4661 1500
[Bhubneshwar]
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Fax:
Fax:
+91 22 6751 7646
[Corp. Office]

Additional info
Corporate Office
12th & 13th Floor, Lodha Excelus, Apollo Mills Compound, N.M. Joshi Road, Mahalaxmi, Maharashtra, Mumbai 400 011
Tel: +91 22 6751 6666

International Liaison Office
Office Number - 207, 2nd floor, The Business Center, Bank Street, Bur Dubai, Dubai, United Arab Emirates
Tel: +971 4342 6662

Customer Service Mumbai
11th Floor, Lodha Excelus Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi, Mumbai 400011

Customer Service Chennai
6th Floor, RR Tower III, T.V.K.Industrial Estate, Guindy,Chennai 600032

Mumbai
The IL & FS Financial Center, 5th Floor, Plot C-22, G-Block, Bandra-Kurla Complex, Bandra (E), Mumbai 400051
Tel: +91 22 6192 5700
Fax: +91 22 6192 5755

Delhi
131/140, 1st Floor, Ansal Chamber 1, Bhikaji Cama Place, New Delhi 110066

Chandigarh
SCO No-50-51, Sector-9D, second Floor, Madhya Marg, Chandigarh 160017
Tel: +91 17 2661 3210
Fax: +91 17 2661 3270

Ahmedabad
2nd Floor, Sumel Complex, GNFC Info Tower, S.G. Road, Ahmedabad
Tel: +91 17 2661 3210

Pune
Gandhi Plaza, CTS # 47/21, EP No.70/21, 24 Erandwane, Law College Road, Deccan Gymkhanna, Pune 411004
Tel: +91 20 6689 1886
Fax: +91 20 6689 1999

Baroda
1st Floor, Midway Heights, Above HDFC Bank, Near Kalaghoda Tilak Road, Vadodara 390001
Tel: +91 26 5619 2100

Bangalore
2A Esquire Centre, 9 M G Road, Bangalore 500001
Tel: +91 80 4279 1234
Fax: +91 80 4279 1222

Chennai
37/38, ASV Ramana Towers 2nd Floor, Venkatnarayana Road, T. Nagar, Chennai 600017
Tel: +91 80 4279 1234

Kolkata
3 Red Cross Place, 1st Floor, Menaka Estate, Kolkata 700 001
Tel: +91 33 6610 4800
Fax: +91 33 2243 7639

Hyderabad
101, 102, 1st Floor, 5-4-94, MG Road, Opp. Ranigunj Bus Stop, Secunderabad 500003
Tel: +91 40 6118 999

Bhubneshwar
795, 3rd Floor, Near Pantaloon Showroom, Janpath, Shaheed Nagar, Bhubaneshwar 751007
Tel: +91 67 4661 1500
Fax: +91 67 4661 1504

View More Information...

Customer satisfaction rating
24%
Complaints
1076
Pending
120
Resolved
225
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:15 am - 06:00 pm
Tue09:15 am - 06:00 pm
Wed09:15 am - 06:00 pm
Thu09:15 am - 06:00 pm
Fri09:15 am - 06:00 pm
SatClosed
SunClosed

HDFC Life related photos (82)

HDFC Life Complaints & Reviews

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HDFC Life — complaint about my fund value

 hdfclifemom on Dec 16, 2017
My name is andamma jacob. Policy number 16206520. I have been paying 99, 999.00 for the past 4 years. When i came into the hdfc life office with my next payment of 99, 999.00. I i was informed that after paying 4lakhs these past 4 years my fund value is 228, 802.91 therefore i did not pay my next premium which is 99, 999.00 this is when i came to know that i have a mortality rate of 5000 being deducted every month. I have done a medical check prior to opening the fund. However i was never notified by the agent that i was going to loose 5000 each month and that due to my age my fund will not grow....
Complaint comments  Read comments [1]Complaint category Insurance

HDFC Life — information regarding cheating/fraud

 SHO Keshav Puram, Delhi on Dec 15, 2017
Sir,
A complaint has been received vide no. Lc 1634 dated 13/12/17 at ps keshav puram from mr. Jaswant singh senior citizen resi. Of 425/3 ram pura new delhi regarding cheating and fraud which attracts panel section of u/s ipc 420/468/471/419/120-b ipc. It is therefore requested to provide following information same as needed for the propose of inquiry of the above complaint :-
1. Please provide the name of policy holder no. 17579480.
2. Name of the agent who has booked this above policy.
3. Whether the policy is functional.
4. Please provide the accounts details...
Complaint comments  Read comments Complaint category Insurance

HDFC Life — do not trust private bank policies || refund not credited back

 ayush070587 on Dec 14, 2017
Hello sir / mam,

I am left with no other option but to write my complaint on this forum. I have been chasing hdfc life since last 3 months it is very sad that hdfc life representatives are not able to resolve my concern for such a long duration.

My mother (Mrs. Kumkum singhal) has enrolled for a hdfc life policy (Policy # 16850119) in 2014. But due to some personal reasons, she wished to surrender the policy after 3 years in 2017.

We approached hdfc life office (Rdc, ghaziabad) in september 2017 and completed all the formalities for surrendering the...
Complaint comments  Read comments Complaint category Banks

HDFC Life — amount does not converted into emi

 Ganesh Orsu on Dec 14, 2017
I was taken life insurance on nov 25 2017 and i was said to bank i can't able to pay the total amount (52, 250/-rs) at a time.. And bank staff said and forced me to take the insurance on credit card and that amount will be converted into emi..! Actually i don't know the process and i was believed that staff.. Now (14/12/2017) they are saying that 52250/- rs was not converted into emi and i should pay total amount at a time.. What the hell is going on there? I was said i can't able to pay at a time and i was agreed for emi.. Now the bank staff are asking total amount a time.. How a common man can...
Complaint comments  Read comments Complaint category Credit Cards

HDFC Life — policy premium not deposited

 har_joshi2002 on Dec 14, 2017
Dear sir
I had taken a hdfc life insurance policy no. 15555448 and my client id is 59733123 and plan description is hdfcsl classic assure.
And paid first installment by chq. No. 44642 dated 31/10/2012.
For the payment of second installment i had given chq. For amt of rs. 12500 to mr. Varun in the presence of mr. Aashish mathur of hdfc bank, kutchery road, ajmer. (Rajasthan) during the grace period may 2013. But they have not submitted in time for whatsoever, my second installment not paid by him. I got information he losted my cheque given him to pay. Then i had given another...
Complaint comments  Read comments Complaint category Insurance

HDFC Life — hdfc children's double benefit plan

 rajasoma on Dec 14, 2017
I draw your kind attention that myself sri. Samit banerjee, resident of asansol, west bengal having a "hdfc children's double benefit plan" (Bearing no. 11340110 with client id no. 52515138) with your esteemed company. Sir, i was deposited a sum of rs. 1765/- by cash for four quarter of 2007-2008. But unfortunately i was seriously ill
During november 2008 onward. Therefore i cant be able to continue the plan after 2008 as financially myself become very week due to huge expenses occurred during my hospitalization.

My humble request to you that please refund my principal amount...
Complaint comments  Read comments Complaint category Insurance

HDFC Life — 0% interest loan for 10 years from hdfc against future generali pearls guarantee bond

 Anil kumar M K on Dec 14, 2017
Dear friends,

I got a call from call center from landline number saying that they are calling from hdfc loan department and offered 0% loan for 10 years against policy bonds has to be purchased from future generali company's pearl guarantee. They given me their mobile no. [protected] to send my documents through whatsapp for approval. Very next day they said loan of rs, 3, 00, 000/- has been approved and sent me a link for online payment to future generali. When i told them it is a general online policy purchase link there is nothing has been mentioned about loan. When i contacte...
Complaint comments  Read comments Complaint category Loans

HDFC Life — wrong information from the agent and no response from him after selling the policy

 vjs srk on Dec 12, 2017
I am not getting response on this incident from you and from your mail id so i am pasting here

1) what kind of training you provide to your agents, why they dont respond customer calls or messages if any question
2) can you elaborate the benefits with some rough figures, or percentages
3) for policy no. Xxxxxxxx - the lock in period is 2 years, if you want i can send the screen shot from the policy document, and my questions were what is gsv and ssv and if i surrender how much i will get or its like i pay 1l for 2nd year and i get less than that 1l then what is the...
Complaint comments  Read comments Complaint category Health & Life Insurance

HDFC Life — insurance amt. policy no. 14623355

 Pallavi K. on Dec 11, 2017
My policy is closed & dd has reached wrong address. I enquired almost 4branches by stepping in. They all asked my & my husband's documents. I submitted it in all 3 places. But i don't get reply for any of them. I also received a sms to wassup all those documents. But till now no money credited in my account. Kindly verify n reply me.
Hdfc customers call me often & giving different options to avail it. Its really very poor data base you maintain for this huge insurance.
I need my money back at the earliest....
Complaint comments  Read comments Complaint category Insurance

HDFC Life — policy withdrawal

 Avinash2017pandey on Dec 11, 2017
Respected madam/sir
This is avinash kumar pandey. Here is my policy no.17316853 and the date of issue on 7 january 2015 actually my policy have 5 years login period. But unfortunately i have only 0/- balance in my account. Which i can't takeout. As you know.
Therefore i can't manage with this money. I truly need the money. I would like to request you to kindly understand my situation and allow me to withdraw my policy. Do you needfully.
Regards
Avinash kumar pandey...
Complaint comments  Read comments Complaint category Insurance

HDFC Life — I have been sold hdfc life policy by fraud call

 nitin namdeo on Dec 8, 2017
I have been sold hdfc life policy no. 19531775 by fraud call. I have been interacted with (Ashish malhotra ([protected]) and his team member raman ([protected]). As per ashish he is hdfc employee and wanted to help me activate my old policy. As per him, this policy would be deactivated and the fund would be transferred to my old policy and would be activated.
When i enquired about this policy it is showing active and the agent name was mentioned sabir khan (The contact detail i have got from hdfc life toll-free 45032628/2222), i have never interacted.

It looks like a big gang...
Complaint comments  Read comments Complaint category Insurance

HDFC Life — hdfc life ins. policy no 14083020

 vasant kumbhar on Dec 7, 2017
Sir
I have paid premium online on 4.12.2017 rs.25564/- i have received message on mobile [protected] that premium payment of inr 25564.00 dtd. Dec 06, 2017 at 03.14 pm for hdfc life policy 14083020 was successful. For details, email service@hdfclife.com
Pl. Help me for payment receipt.
How can i get it.

Regards from
Kalpana vasant kumbhar...
Complaint comments  Read comments Complaint category Insurance

HDFC Life — classic assured plus

 Manish2021 on Dec 6, 2017
I also recieved a call from hdfc life insurance department and told me for providing a loan of 970000 against hdfc classic assured plus policy for which intially i have to submitt a check of 97000k on the name of hdfc bank, the loan is given for 10 years and i have to pay 9 emi of amount 97000k per year with no interest, now i got it that they all are fake they just make their own incentive by selling their policy and want to complete their monthly target by making people fool, but I pay a half amount of 48500k to hdfc bank so please tell me what do I do my half amount is stuck in this if any possible...
Complaint comments  Read comments Complaint category Insurance

HDFC Life — easy health / 55015495-00 claim is not settled after 5 months

 manema2013 on Dec 6, 2017
Hello sir,
I have the policy no: 90355292, hdfc life easy health & claim number:55015495-00
As per your hdfclife claim process i have applied the claim on 6th august 2017 for my illness, i have received 1st communication email note on 26 august2017 with the document received: 1: claim form 2:cancel cheque 3:photo id proof 4:discharge summary 5:hospital bill 6: lab report.
The pending documents are asked 1: consultation paper related copd & hypertension since detection including 1st consultation paper 2:complete set of indoor case paper with admission & history sheet, tpr/bp...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

HDFC Life — sampoorna samridhdhi policy returns

 Mohini Jain on Dec 5, 2017
Hello,

Myself rajkumar jain and i am a policyholder with hdfc bank that is sampoorna samridhi policy no : 15586092.

I am really disappointed with hdfc life insurance. I have paid the amount of almost rs. 245000 in past 5 years as premiums but i am getting 5000 rs. Less (239000) in return of this policy. This is not acceptable.

Before taking the policy one of your employee told"sir pay 250000 in return you will get almost equal to 5 lacks". Why you people are fooling common man. I am 60 years old man now you only tell me what should i do? Till now i have...
Complaint comments  Read comments [1]Complaint category Insurance

HDFC Life — getting constant miss call in every 5 min

 Debojit Sadhukhan on Dec 5, 2017
Hi,
I am debojit sadhukhan writing from kolkata my email id debojitspidy@gmail.com mob [protected]. Since monday morning 10.30am i am getting constant missed calls from [protected]. I had a 1min talk on monday i remember her name was shrabani, i was not interested in buying her sales offers, till then i am getting constant missed calls from the above mentioned phone no. Please do the need full its being a frustrating situation i am a very busy person every time m getting missed calls whether i am ina meeting or promotion or any professional work i am getting distracted. Would request you...
Complaint comments  Read comments Complaint category Insurance

HDFC Life — loan against policy

 Gandurg1121 on Dec 5, 2017
Hi this all is still happening. I have too received a call offering loan against policy. They were asking me to pay 10% of loan amount in advance. I said i need only 2lakh. They said you need to apply for min 3lakhs. They are quite smart. They will ask you for your pan card number and all. They will act like genuine, but you can doubt them through their irrelevant questions. Please be safe guys. I agreed with him on call and felt fishy when he transfered my call to finance department and when he asked weird questions. As i felt fishy i checked on google and here i am with u all posting and complaining...
Complaint comments  Read comments [1]Complaint category Loans

HDFC Life — payment of my policy

 dkharsh007@gmail.com on Dec 3, 2017
Dear sir
Since last 3 month i am unable to recieve my payment of my policy no 164964433
Which was already complaint (Complaint no - hli005629dg) by me.
So many time i talk to hdfc life executive firstly they told me for buy another policy on behalf of this policy, i was done same and submit the documents to executive he give me a complaint no & told me the that i have got money within 45 days but still i have not get any money.
So i requested to you please help me, i will very thankful for it.

Thanks/regards

Dhananjay giri
Policy...
Complaint comments  Read comments Complaint category Insurance

HDFC Life — policy no. 13071211

 Tushar Kumar Mohanty on Nov 30, 2017
Hdfcsl=007-786-9871 policy no. 13071211.
4 messages
_
Services@hdfclife.com 2 june 2017 at 15:07
To: mohanty. Tushar@gmail.com

Ref. Policy no.13071211.
Mr. Tushar kumar mohanty
This is with reference to your policy, the present status of the aforesaid policy is lapsed, due to non payment of premium. We request you to settle the policy by paying settlement amount of inr. 70, 000\-
Policy premium
Inr 35, 000.00
Total amount deposit
Inr 35, 000.00
Total outstanding settlement amount
Inr 70, 000.00
Complaint comments  Read comments Complaint category Insurance

HDFC Life — fraudulent call from hdfc life

 p123agarwal@gmail.com on Nov 30, 2017
Dear sir,
I wish to complain about call received by me from the so called termination department of hdfc life insurance.
The person introduced himself as rajeev saxena, relationship manager (Mob no. [protected]).
The person told me that i had taken a policy in the year 2010 and paid a premium of rs.30, 000/- towards the same. I was also given the policy number 10085328 dated 23 march, 2010 and was told that since i had paid the premium for only 1 year, my policy had gone to their department for termination. The amount with interest of the policy as on date is rs. 63, 000/-...
Complaint comments  Read comments Complaint category Banks

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