Dear all,
My name is dr. Ramesh chand prajapati, few months back i had applied a loan (8 lac) to aditya birla capital and provide all required documents to respective agent. Agent was given assurance me for loan will be approved but first of all you have to buy insurance policy.
After buying insurance policy he called me "sir your loan has been approved but as per our company rules that you have to buy one more policy otherwise your loan and your policy will discontinue".
Then again buy second policy, after deduction of policy amount through my account the agent was stop to call me and received my call.
Policy no :[protected] &[protected] with bharti axa
I tried to call him since long time but he has not picking up the call or switch of his phone.
I lost my rs 1, 00, 000/- with fake commitment. I did not receive any loan amount yet.
Please help me out on this and retuned my all amount.
Loan no:- la[protected]
Agent name is : vaibhav
Agent contact no:- [protected]
Also i request to aditya birla capital, kindly take a strong action with that kind of your employees.
Aug 6, 2021
Complaint marked as Resolved Bharti AXA customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2020
Bharti AXA Customer Care's response Dear Ramesh, thank you for sharing the details. We note that your case belongs to Life Insurance. We have shared your concerns with the Life Insurance team, who will assist you further.
July 4 - I reached out to immediately asked for details and confirmed to proceed to Cancel this policy on July 6 as I was miss-sold this policy.
July 6 - I confirmed to cancel this policy
July 9 - No response till July 9, I followed up, no response.
July 12 - A response came which had no clarity on my cancellation request.
July 11 - I raised a fresh email for cancellation after voice interaction ID[protected] to submit all the documents for cancelling
July 12 - I was again asked the same question why am I cancelling this policy even thought I had provided every single details and documents attached while submitting my service ticket.
July 12 - I once again reiterated all the reasons by providing all the details once again and again confirmed to proceed to cancel.
July 20 - No response to my reply, I again followed up
July 23 - No response to my reply, I again followed up
July 25 - No response to my reply, I wrote a fresh email to complaints.[protected]@bhartiaxa.com and narrated with all details.
July 28 - I received response from [protected]@ that I've to visit branch to withdraw!
July 28 - I replied back why so much delay in responding plus why should I visit branch office for cancellation but when the policy was sold every single process was done via ONLINE and expecting the consumer to visit branch during lock-down and containment zones in Bangalore. I even CC complaints.[protected]@ but no support or investigation done from them either.
July 31 - I again got the same response that I've to visit office to cancel but no where I got my answer to whom to contact next to escalate this case further. None of them provided me the contact address or email address for further escalations when I'm clearly asking for it in every response.
Aug 1 - I again wrote back asking why visit office and give me the next level of escalations contacts, but no response.
Aug 1 - I again followed up with complaints.[protected]@ but no reply at all till date!
Aug 4 - I was again told to visit the office for cancellation and no next level of escalations contacts was shared to me
Aug 7 - I again asked but no required information was shared
Aug 10 - To my surprise, an response came stating that Freelook period is over and it cannot be cancelled!