Bharti Axa — fraud call

Address: 122001

Hello Sir,

I got call from Bombay landline, and executive being told me that she is from cancellation department of Bharti AXA. You had a policy with number[protected] and premium amount Rs. 40, 000. Right now the fund value is around Rs. 98, 000/-.

I was bit confused, because in year 2014, I had one Bharti AXA insurance policy. And stopped that policy after first premium. So, I connected this fraud call with 2014's policy.

In our telephonic conversation she gave me one mobile number of my relationship manager for policy([protected] - Vashali Sharma). After discussion with Vashali[protected], she suggested me that as the policy's locking period was 3 years, but you only paid for one year. So, we need to buy new policy of amount Rs. 80, 000/- and then we will cancel this policy and will ask customer care to add the Rs. 80, 000/- in my existing policy which is[protected]. This way you will be able to get benefit of your existing fund value.

So, I buy one policy of Rs. 80, 000/-. After receiving the policy bond, I called to Vashali that please raise a request to cancel the new policy. She called me and told that she raised request for cancellation and you will receive call for same.

As she told me I received a call and executive told me that your request is being processed and it will take around 7 working days. Also, you will receive a message.

But after weeks time I haven't receive any call then I called to Vashali, she picked my phone and told me that She can't discuss right now as some family member passed away. As soon as she avoiding me I enlighten that this might be fraud call.

Then I went to Bharti-AXA office and found that the call was fraud call. So I want to register a complaint against it.

Please do needful