Bharti AXA Complaints & Reviews

I have not got my renewed policy yet,

Company name: bharti axa general insurance

Name : binesh ross samuel raj s
Application/reference no (If any) : rnis[protected]
Mobile number : [protected]
Email id: [protected]@gmail.com
Payment amount (Rs ps) : 2370.62
Payment date :[protected]:59:45
Transaction identification number : phmp[protected]

I am rayees ahmad magray was working in bharti axa life insurance having employee id 39609. I claimed my pf and pension some 4months ago but till now no action has been taken by the said company and even they don't respond to me mail if i ask for its present status. I have the worst experience ever in this company. I request the company to settle my claim as soon as possible to avoid any ungood action from my side.

Regards
Rayees
[protected]

Subject: request for noc against my code no 208205

Dear sir,
I, mr mahadev halder, am an advisor in bharti axa life insurnce co ltd at your kyd street branch from october 2017 to till date.
But now i have got a new job in direct payroll, so now i want to resign from my advisor work with immediate effect because i need to submit my noc in new job.
So sir i earnestly request to you please accept my mail as a resignation letter from my code & send me a noc against the said code 208205 as early as possible through this mail i'd, for that i can work in my new job without any hazards.

Sir more over i am sending the details of customers & aadhar card, pan through attachment.
Please do the needful as early as possible.

Thanks & regards,
Mahadev haldar
Mob=[protected]
Code=208205
Email id-mdev. [protected]@gmail.com

I have paid the full amount of my car insurance on 9th oct 2018. But i have not received the policy until now after repeated reminder to the agents. They are not receiving and answering my call.

Below is the transaction details.
Transaction identification number: phmp[protected]
Application/reference no: ka-05-mw-3520

Atleast some one from bharti axa should explain why my policy is getting delayed and when i could get my policy.

Hi, i am santosh shrma, i am holding bharti axa personal accident insurance policy from bharti axa, and for my policy renewal date was 30/09/2018, and i made payment for same on date of 29/09/2018, but i didn't even receive soft copy of my personal accident policy, and when i try to contact them on their
Contact number[protected], it never get contacted, and if it get's contacted also it ask for me to enter 10 digit policy number, but policy number which i had it it's combination with alphaber and numeric and that too 8 digit only, hence unable to contact them, later when i posted in their website to call back me, and when executive called me back, and when i said my policy no. He was unable to find policy stating that this policy number is not correct, but i was holding this policy since last 5 year m then he asked me to wait and told me that he will get back to me, after that till today date 12/10/2018, neither i have got any call back from their end nor i received my renew policy soft copy as well.

Please help me in this regards, to come out of this situation.
Please contact me in case if require additional information from my end to investigate in this detail.

Thanks & regards
Santosh sharma

Dear sir,

I have paid rs 3938.00, on 09/10/2018 for renual my policy against vehicle registration no.

Till now renual policy not issue.

Payment details are given belw.

Bharti axa email/sms pay

Transaction status


: success

Transaction id


: baxagemlp[protected]

Payment gateway reference number


: psbi[protected]

Transaction amount (Rs. Ps)


: 3938.00

Customer name


: lipika mondal

Customer email id


: [protected]@yahoo.com

Customer mobile number


: [protected]

Customer reference number


: 2000

Imd code


: cce8569

Policy no


: s5144751

Vehicle registration no.


: wb24r7578

Transaction date


:[protected]

Thanks & regards,

Tarun mondal
[protected]

Dear sir, i had made payment on line on 18.9.18 for the renewal of car insurance policy and also requested for issuing the documents to the customer service and also registered complaint in this regard. But my request is not looked into till date and i am facing lot of problems. As you asked the deatils of my contact is [protected] and email i’d is [protected]@ gmail.com. Hence i request you to kindly issue the documents at an earliest date.

Kind sir, i was too much happy to join with you as policy holder of bharti axa but now there is big problem in family due to this policy, kind sir please cancel my policy ( cancellation of policy no.[protected]mathew masih ) I SHALL BE SO MUCH THANKFULL TO YOU FOR THIS KINDNESS. GOD BLESS YOU TO HELP ME.
YOURS VERY SINCERELY
MATHEW MASIH
[protected], [protected]
[protected]@GMAIL.COM

Dear Sir/Madam,
In reference to my Policy No.I2379419 registered in name of Smt Shampa Bhattacharya for vehicle No.WB02AA6832, this is to inform you that my policy was due for renewal on 02.09.18 but since I was outstation for some reasons it got lapsed.

After that I was called several times by your executives for inspection which ultimately happened on 22.09.18 at 13:30PM. I got a mail few hours after the inspection on the same day and a payment link was provided along with.As per the executives direction over phone I made the payment and it was acknowledged and a receipt came up. I was told that it will take 2-5days for the policy to be active and in the mean time I can drive my vehicle with the screenshot of the payment receipt.

I followed the assurance of your tele executives, continued driving my car thinking my car is insured to my complete peace of mind but suddenly out of blue, a mail was sent to me by Nischitha.GD, Associate, Bharti AXA General Insurance that "We would like to inform you that you maid the payment after the policy expiry, So we are raising refund for the amount you have paid Rs. 9428/-.

On basis of this, your amount would be refunded to your account within 15 -21 working days."

I made the payment only after Inspection of my car and the whole process is being guided to me by your executives and well documented through emails timev to time as sent by your staff. and now I am told that my money will be refunded back.This kind of confusion, harassment and utter mismanagement and breach of trust is totally uncalled for being a loyal patron of Bharti-Axa.

I feel helpless at this mismanagement by your side and request you to take necessary action in this regard to start my insurance policy from the date of my payment as per your assurance.I have copy pasted the mails and also attached my payment details for your kind perusal.I tried many times at the customer care but I can't ever reach them because the lines are always busy.

Thanking you,

Shampa Bhattacharya

[protected]

The mails below have been copy pasted exactly as sent to me

Dear Customer,

We are glad that you have got in touch with BHARTI AXA General Insurance Co. Ltd. We have assigned your case to bharti.[protected]@aaarisk.co.in vendor for completing the vehicle inspection with reference no. BAGI[protected] of your vehicle reg. no WB02AA6832. Our vendor will get in touch with you shortly for the appointment of vehicle inspection.

Branch Name


Kolkatta

Branch Code


61

IMD/SM Code


2C000070

Phone no of IMD/SM


[protected]

Customer Name


SHAMPA

Customer Mobile No


[protected]

Email of IMD/SM


[protected]@BHARTIAXAGI.ONMICROSOFT.COM

Product Type


FPV

Location of Inspection


KOLKATA

Duplicate Inspection


No

Payment Mode


Company

Make of Vehicle


HYUNDAI

Model


FLUIDIC VERNA

Vendor Email ID


bharti.[protected]@aaarisk.co.in

Status


Request Raised

Please revert for any clarifications on the same.

For any clarifications, please contact our customer service Ph. No: [protected] or mail us at MotorPre.[protected]@Bharti-axagi.co.in.

Bharti AXA [protected]@billdesk.in via 135.mailer.greenmail.co.in


Sat, Sep 22, 5:02 PM (11 days ago)

to me

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Bharti AXA General Insurance

Dear Customer,

As requested by you, please note that the following payment has been processed through BillDesk. Bharti AXA General Insurance thanks you for the same.

Company Name: Bharti AXA General Insurance

Name : Shampa Bhattacharya
Application/Reference No (if any) : 16018575
Mobile Number : [protected]
Email ID: [protected]@gmail.com
Payment Amount (Rs Ps) : 9428.00
Payment Date :[protected]:01:46
Transaction Identification Number : NSM[protected]

Log onto www.bharti-axagi.co.in for more information on Bharti AXA products and services

• Car Insurance


• Two Wheeler Insurance

• Health Insurance


• Critical Illness Insurance

• Personal Accident Insurance


• Home Insurance

We would be happy to assist you. Please quote your Transaction Reference No. for any queries relating to this request.

Customer Service
Phone :[protected]
Website : www.bharti-axagi.co.in
Email : customer.[protected]@bharti-axagi.co.in
SMS : to 5667700

Sincerely,

BillDesk Support

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.

IRDA Registration No.139 Insurance is the subject matter of solicitation

Abhishek Bhattacharya


*

* Sat, Sep 22, 5:10 PM (11 days ago)

to customer.service

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https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif

[protected] Forwarded message[protected]
From: Motor
Date: Sat, Sep 22, 2018 at 3:14 PM
Subject: NRJ~BHARTI AXA GENERAL INSURANCE - RENEWAL - I2379419
To: [protected]@gmail.com

Dear SHAMPA BHATTACHARYA,

Thank you for considering Bharti AXA General Insurance, your Car insurance policy is going to expire on 02/09/18. Request you to please renew the policy before expiry date.

Premium Amount : Rs. 9428/-

IMD Code : 2C000070

Online Renewal :

Please find the link and application number given below to make payment on our Bharti AXA website through Credit Card / Debit Card / Internet Banking.

https://www.billdesk.com/pgmerc/baxagenins/BAXAGENINSDetails.htm

Application Number[protected]

Please revert me on the mail or contact on [protected] (“ Nischitha GD ”) for further query or assistance.

Note - Once policy got expired then inspection is mandatory.

I request you sir, please refund my amount 7750/-rs. Solapur branch bharti axa life insurance policy staff totally fraud me. He/she told me, you take the loan of education loan of you daughter, home loan, hospital benefits, etc. I paid half yearly payment paid fro swipe machine 7750/-rs. I am regular sms to feroj in office manager in solapur branch, he ignore me, please refund me 7750/-rs thank you.

I had paid the amount on line for car insurance renewal on[protected], below are the details:
Transaction id - baxagemlp[protected].
Transaction date[protected]
Policy no - i2249491

But till date i have not received the documents. When i tried contacting the customer service, the call is not getting connected. I had send multiple mails to the customer care mail id and there is no response till date. I got many calls and reminder mails to renew the policy but once renewed, there is no aknowledgement or policy details. I am fed up with the way my request is being handling. I look forward for some positive reply from bharti axa company and solve my problem at the earliest.

I had paid amount on line for car insurance renewal on 18.9.18. But till date not received the documents. When i contacted the customer service they replied that there is some technical issue and it will be solved soon and told that i would be getting the soft copy to my email id. If problems persists please pay back the amount what i have paid. I am very much fed up with the way my request is being dealt. I look forward for some positive reply from bharti axa company and solve my problem at an earliest date.

Hello sir,

One of the agent initiate a policy without my consent. Suddenly i got the mail communication about the new policy proposal (Proposal number "e1576805") on 21st august 2018 from bharti axa. Immediately after that i requested for cancellation of the proposed policy. After writing 8 to 9 emails, the processing of the policy got stopped finally.
But an amount of rs.27539.69 got deducted from one of my existing ulip fund from bharti axa. The policy number of the existing fund is "[protected]".
When i informed it to customer service i got an email on 13th september 2018, that they are looking into it and inform me earliest.
Since then i have requested for the status of the refund but didn't get any response. I have sent 4 emails till now but didn't get any response.

Its really hard for me to keep trust on bharti axa anymore and want your kind attention and involvement to get back my hard earned money.

Attaching the email of the policy proposal and statement which shows the deduction of the said amount.

Warm regards,
Subhadip chanda

I am having jeevan anand policy and i got a message 3 months back, saying that your cheque for bonus has been dispatched to your address but i never get that after waiting i made a complaint# 11317718 on 27 sep 2018. Since then i am following up with their customer care center but no update every time, i am getting same response sir, system is down.

Bharti axa life insurance i took the one policy in rs20000 per annum. A policy representative spoke to me on one time invest twenty thousand rupees after three years you will get the three times of the investment amount rs60000. But the bond arrived for me checked the details totally wrong. The bond details are 15 years policy and every year i will pay the rs20000. After 20 years i will get the some amount. So i will cancel the policy to inform advisor. He is told not cancel the policy. So please cancel the policy and refund the amount.

I have made payment for motor policy on the 25th of september. It has been 8 days and i still haven't received my car documents. I was promised by their executive savita naik that my documents will be submitted in a day before i had paid for the policy. I have been contacting them every day with no response or they respond stating we are having a technical issue and can't provide your documents. I am appalled at the unprofessional attitude shown by the company and it's employees.

I had renewed my car insurance amounting of Rs7664.00 on 24sep, 2018
for which i haven't received any policy copy not even acknowledgement from them, this is really a poor service for a existing customer. Am fed up of continuous follows up and now they are not responding for my query. I need my money to be refunded at the earliest. I request concern people to take necessary action against my query.

I paid 1578 amount on 20th September 18 for policy renewal through online link sent by you. But you still I am not receiving policy copy. Policy no SA095412. I Called customer care 2 times and I sent mail to customer care mail id. But still I m not received copy. I[censored] not able to send mail plz cancel my policy and refund my amount. Bharti axa customer care service is failed to satisfy his customer. No one replied to mail.

Hi i purchased s9846922 travel insurance well in advance before my travel on the website.
But due to visa regulations i needed to extend the policy dates by 4 more days.
But reaching customer service was near to impossible.
The customer care helplines were always on hold for 2 hours and they disconnect and even if callback was requested they would never call back.

Tried multiple numbers but there was no response or poor response. I tried this for 10 days after buying policy.
[protected]
[protected]
[protected]

Multiple numbers from bangalore, mumbai chennai which i found on their websites and online, but none were reachable and reached an operator for help.

The online chat also never worked and chat used to end.

Finally on the 3rd phone number above, i got in touch with the person called krishna who told he will help me and took all details and said he will get it done.

But this too went on for 7 days. He had to email some other team (He always referred them to as "client") not even sure how it works. He said he was emailing back and forth and still no update on updated dates of policy.
There was not even a direct number and i literally had to call back and forth multiple times.

I then lost confidence that bharti axa is whether an actual company or not with the way they function. Even if i went abroad with their insurance and i have an emergency i doubt if i would get any help as calling from within the country and getting hold of someone is itself a tedious task.

I have now bought new policy from a different company as i was getting late for visa application.

I would want to report this not only a complaint but also need full refund of the 677inr as it is of waste to me and they were not able to help me with the extension of dates as required.
Only payment on website is very fast process, after that i can only imagine the trauma cutomers go through after buying policy for assistance.

My self ritesh mahendra my employee code was 46189 since last 6 month i am trying to withdraw my pf amount but nothing is going well my uan no is[protected] pf no mh/ban/48185/42164
Have subbmited my pf withdrawl form twice but no is updating the query i have been repetedly follwing on mail and phone with abhishek tripathi (Hr) but no body is helping
I dont understand what to do and where to go?
Is this the way we entertain our ex employee???
Ritesh mahendra
[protected]