Bharti AXA Complaints & Reviews

Hello sir,

One of the agent initiate a policy without my consent. Suddenly i got the mail communication about the new policy proposal (Proposal number "e1576805") on 21st august 2018 from bharti axa. Immediately after that i requested for cancellation of the proposed policy. After writing 8 to 9 emails, the processing of the policy got stopped finally.
But an amount of rs.27539.69 got deducted from one of my existing ulip fund from bharti axa. The policy number of the existing fund is "[protected]".
When i informed it to customer service i got an email on 13th september 2018, that they are looking into it and inform me earliest.
Since then i have requested for the status of the refund but didn't get any response. I have sent 4 emails till now but didn't get any response.

Its really hard for me to keep trust on bharti axa anymore and want your kind attention and involvement to get back my hard earned money.

Attaching the email of the policy proposal and statement which shows the deduction of the said amount.

Warm regards,
Subhadip chanda

I am having jeevan anand policy and i got a message 3 months back, saying that your cheque for bonus has been dispatched to your address but i never get that after waiting i made a complaint# 11317718 on 27 sep 2018. Since then i am following up with their customer care center but no update every time, i am getting same response sir, system is down.

Bharti axa life insurance i took the one policy in rs20000 per annum. A policy representative spoke to me on one time invest twenty thousand rupees after three years you will get the three times of the investment amount rs60000. But the bond arrived for me checked the details totally wrong. The bond details are 15 years policy and every year i will pay the rs20000. After 20 years i will get the some amount. So i will cancel the policy to inform advisor. He is told not cancel the policy. So please cancel the policy and refund the amount.

I have made payment for motor policy on the 25th of september. It has been 8 days and i still haven't received my car documents. I was promised by their executive savita naik that my documents will be submitted in a day before i had paid for the policy. I have been contacting them every day with no response or they respond stating we are having a technical issue and can't provide your documents. I am appalled at the unprofessional attitude shown by the company and it's employees.

I had renewed my car insurance amounting of Rs7664.00 on 24sep, 2018
for which i haven't received any policy copy not even acknowledgement from them, this is really a poor service for a existing customer. Am fed up of continuous follows up and now they are not responding for my query. I need my money to be refunded at the earliest. I request concern people to take necessary action against my query.

I paid 1578 amount on 20th September 18 for policy renewal through online link sent by you. But you still I am not receiving policy copy. Policy no SA095412. I Called customer care 2 times and I sent mail to customer care mail id. But still I m not received copy. I[censored] not able to send mail plz cancel my policy and refund my amount. Bharti axa customer care service is failed to satisfy his customer. No one replied to mail.

Hi i purchased s9846922 travel insurance well in advance before my travel on the website.
But due to visa regulations i needed to extend the policy dates by 4 more days.
But reaching customer service was near to impossible.
The customer care helplines were always on hold for 2 hours and they disconnect and even if callback was requested they would never call back.

Tried multiple numbers but there was no response or poor response. I tried this for 10 days after buying policy.
[protected]
[protected]
[protected]

Multiple numbers from bangalore, mumbai chennai which i found on their websites and online, but none were reachable and reached an operator for help.

The online chat also never worked and chat used to end.

Finally on the 3rd phone number above, i got in touch with the person called krishna who told he will help me and took all details and said he will get it done.

But this too went on for 7 days. He had to email some other team (He always referred them to as "client") not even sure how it works. He said he was emailing back and forth and still no update on updated dates of policy.
There was not even a direct number and i literally had to call back and forth multiple times.

I then lost confidence that bharti axa is whether an actual company or not with the way they function. Even if i went abroad with their insurance and i have an emergency i doubt if i would get any help as calling from within the country and getting hold of someone is itself a tedious task.

I have now bought new policy from a different company as i was getting late for visa application.

I would want to report this not only a complaint but also need full refund of the 677inr as it is of waste to me and they were not able to help me with the extension of dates as required.
Only payment on website is very fast process, after that i can only imagine the trauma cutomers go through after buying policy for assistance.

My self ritesh mahendra my employee code was 46189 since last 6 month i am trying to withdraw my pf amount but nothing is going well my uan no is[protected] pf no mh/ban/48185/42164
Have subbmited my pf withdrawl form twice but no is updating the query i have been repetedly follwing on mail and phone with abhishek tripathi (Hr) but no body is helping
I dont understand what to do and where to go?
Is this the way we entertain our ex employee???
Ritesh mahendra
[protected]

Hii sir mera name nafisul hasnan sir meri gadi ka acsident ho gaya ta mane clame kiya gadi ka infesan ho gaya sir mane sare docoments jama kara diya mera clame paas nahi ho raha hai sir mane toll free nambar pe baat ki mere 3clam hdalrlar ka nambar diya gaya mane fone lagaya to bole aaj ke baad fone nahikarnaclam handlar ke name sures reddi yashdeep anand roshni naaj sarmera clame paas kara do mera fone no.[protected]

Hi,

I made payment for renewal of existing car insurance policy with bharati axa on 14 september 2018 but i did not receive any policy. I even got mail from bharti axa that payment has been received.

Transaction no. Nici[protected]
Reference no: 16018555

I did follow up with customer care for this but everytime i get response that we are looking into this. I have been calling on daily basis and have to wait for more than half an hour to speak to customer representative. Finally when i get to talk, they say this is different department, we can not transfer call to the concerned department, you have to call again. Daily i am wasting 1 hour in calling to bharti axa. Once a customer representative said he is sending it to my mail, he even confirmed my mail id but did not send.

I have made payment and how many more days i have to wait to just get soft copy of the renewed policy. This is heights o[censored]nprofessionalism.

Avinash.
[protected]

Online renewal was done by me for my car insurance on 05 sep 18 with full amt of premium being paid on the same day but till date the company has failed to send/mail me my renewed car insurance policy. Poor show by the concerned staff & equally poor response from the higher ups of the company.
Reflects badly on the company. This was reply received a week back...

This is in reference to your below email, regarding renewed policy document, reference to policy no s8430229/ vehicle no jh02ad3072 / tanish kumar

As we checked in our record, policy issuance request has been placed and same is in under process :
Ref no 01650750

You will get soft copy policy document on or before 20/09/2018

This is bring to your notice that my claim has been rejected due to that i have utilized claim from my previous insurer due to my vehicle met with unexpected accident unfortunately and i have utilized my claim after i get insurance renewal policy from bharti axa and i don't know anything about ncb terms and conditions and how to return ncb benefits.

Hence i come to know to lately that i have to be return ncb benefit from my policy if i have been utilizes any claim after insured to get any claims.

Requested your suggestions to way forward to return my ncb benefits and to get claim clearance.
This is happen unfortunately and not in intentionally.

I have taken the policy from bharti axa life advantage plan with policy number[protected] on name of varun gupta. A person avinash aggarwal from citi finance assured me that if i take the policy from bharti axa them i will get a loan of rs.12, 00, 000 in exchange of this policy. He cheated me. I have all the recordings with me in my phone. After taking policy from bharti axa he denied to give me the loan. He kept on delaying the money. I am in trouble. I am already having problem in my present business and was expecting a loan amount. Since he has cheated me so i want to cancel my policy with bharti axa as it will be very difficult for me to continue with this policy as i am already suffering in my business. Please help me to cancel this policy and returned my money.

My policy no. S3734120
I tried renewing my policy on 3rd july 2018
The mode of payment was via upi
Amount was deducted and no policy was issued and also i didn't received my money back.
Having issues to place another policy
I want my money back
The amount deducted was a sum of rs 1413.64
Kindly revert back who ever reads this from bharti axa

Hello Sir,

I got call from Bombay landline, and executive being told me that she is from cancellation department of Bharti AXA. You had a policy with number[protected] and premium amount Rs. 40, 000. Right now the fund value is around Rs. 98, 000/-.

I was bit confused, because in year 2014, I had one Bharti AXA insurance policy. And stopped that policy after first premium. So, I connected this fraud call...

Sir i am vijay tiwari from deal money branch thane and mulund jo aap ka product sale karbate h, ek no. Ki fraud company h deal money aap kaise usko parmision de dete h unko product bechne ki, wo customer ko chutiya banati h aur kuch nahi, isse aap ka bhi name kharab ho raha h, aur galat kam wo kar rahe h name aap ki company ka kharab ho raha h, mere pass kabhi evidence h, unko fraud sabit karne ke liye, me unko consumer cort dekh lunga par aap ko bhi dekhna chahiye jinhe aap parmison dete h apna product bechne ke liye wo kahi aap ka hi to name kharab nahi kar rahe h, mera no. H [protected] agar aap ko bhi sabut chahiye to is no. Kar contect kar sakte h, mujhe dukh h me us company ko consumer cort leke jayenge jisme aap ki company ka name bhi aayega sorry sir

I am registered with dnd of my service provider.
In spite of this, i am disturbed by untimely calls for insurance from different mobile numbers.
How did my number get into your cheap company's database and when i intimate my disinterest, why is it not updated in your stupid database? Do you think my bugging somebody they would buy your product?

Who is the characterless # in charge of marketing?

Have you ever heard of other's privacy?

Even the retired are not spared from this nuisance. Customer's data are stolen and shamelessly peddled to other third - party rogues in the name of marketing. Does your company have any basic manners, decency, culture, value and ethics?
For you it may mean business, for us it is outright nonsense disturbing us during our work, we lose continuity in our work because of this nonsense.

Can you stop this desperate and senseless marketing? It is more of a turn-off.
If you cannot be o[censored]se to anyone, at least do not be a nuisance. Hope the # who is in charge of sales and marketing is made aware of this.
I feel i am not the only person harassed in such a fashion.

I hope at least you are sensible enough to understand from the customer's point of view.

Sir
I (Ramesh pal singh) make a payment rs 9559.00 on line of my policy no[protected] of bharti axa life insurence on dated 23/08/18 as per the company interest waiver scheme upto 23/08/18. But as soon as i had done online payment a bharti axa life representative called me to remind about the submit the payment then they told that you deposit rs 9288.00 towards the policy renewal payment the i had told that i had submitted rs 9559...

Bharti AXA company Fraud with me and I never met with any bharti axa company person and bharti axa agent fordge my singn and done my policy after many complaints bharti axa company not help me refund my hardworking money it's md and management also cheater my policy no[protected] so refund my money otherwise I will uses abuses language on social media and TV channel against fraud company...

Dear sir / mam,

I am seeking help from you on policies that i took from a broker under the name of bharti axa. Mentioning the point wise details for further understanding.
1) agent called me and sold two policies with false commitments (Attached audio recording done in marathi language durning my struggling time with bharti team)
2) as per the bharti vashi office team i gave the written complaint but didn't get the satisfactory revert on my queries raised.. All three levels i escalarated my case but no luck (Pls refer trail mail on my last communication with varying hard complaint team)
3) still on online portal against my mail i'd wrong mailing address / mobile number is mapped.. (Attaching the relevant screenshot files which even i forwarded to bharti and didn't got any revert)

I strongly suspect that my personal details and documents collected may get misused as no where in online portal i am able to view it neither i am able to view/connect to the said sold policies.

Even after so many reminders neither bharti team is resolving my problem nor that broker is picking up my phone call.. I am completely stuck and all my hard money went for a task.

Request your intervention.

Thanks
Mrs. Hemlata sambshiv dagaonkar
Mobile: [protected]

Unable to upload audio recording & a detail pdf file detailing the issues.. Pls share me the alternative way to do so.