[Resolved]  Bharti Axa — fraud calls for getting loan against bharti axa insurance

Address:110092

I was asked to take up a policy of bharti axa life insurance since i was in need of personal loan. I was told that ill get loan against the policy from andhra bank. The bharti axa agent name is apparently kajal sharma. She told me that dont say that u need any loan against this policy when u will get call from bharti axa for verification. I tried cross checking her authentication but couldnt do much. Recieved multiple calls of verification from mr. Aakash sharma saying he is calling from andhra bank for verification. He took lot of interest until there was the policy process going on but post that i didnt get loan. I tried to talk to the concerned persons who all had called up but all in vain.
Last time i posted the complain, bharti axa marked it as resolved and closed it by fake where as i didnt recieve any call from them. This assures that they are well aware of such fraud going on and has been supporting them.
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Feb 1, 2019
Complaint marked as Resolved 
No Resolution Provided Yet
Bharti AXA customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2018
Bharti AXA Customer Care's response
Dear Sir,
We sincerely apologise for the inconvenience caused to you. Please be assured that we highly value your concern and that we are here to help you. Kindly share your contact details and policy number/transaction number with us, so as to assist you better.
Nov 21, 2018
Updated by contactpratul
Dear Bharti AXA,

The Details are as under mentioned
Name: Pratul Murarka
Number: +91-[protected]
Location: New Delhi
Policy Number:[protected]
Policy Holder: Priya Agarwala

I hope my case shall not be closed this time without resolution and FALSELY marking as RESOLVED

Thanks and Regards,

Pratul Murarka
Nov 30, 2018
Updated by contactpratul
Dear Bharti AXA,

I still have not received any calls from your end. I have provided all the details above as required. When can i expect it to be solved?

Thanks and Regards
Verified Support
Dec 03, 2018
Bharti AXA Customer Care's response
Dear Pratul, we are unable to access your details. Request you to kindly re-share your details with us, for our team to getin touch with you regarding the same. Thank you for understanding.
Dec 11, 2018
Updated by contactpratul
Dear Bharti AXA,

The Details are as under mentioned
Name: Pratul Murarka
Number: +91-[protected]
Location: New Delhi
Policy Number:[protected]
Policy Holder: Priya Agarwala

I hope my case shall not be closed this time without resolution and FALSELY marking as RESOLVED

Thanks and Regards,

Pratul Murarka
Dec 19, 2018
Updated by contactpratul
Dear Bharti Axa,

I updated the details on 11th December and i am still waiting to hear from your end. Are you guys serious in resolving my problem?

Thanks and Regards
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