[Resolved]  Bharti Axa — health policy

Address:

Hyderabad, Telangana

Sir/madam

My policy no j9114048. Today i went to yashoda hospital secunderabad for my son's medical check up. Doctor advised a minor surgery. When i approached insurance section at yashoda hospital secunderabad, they told me that there is no tpa service on my policy. I called customer care toll free twice and they are not responding properly. Further one of them advised to mail customer care. I was surprised with this answer. Later i called family health plan insurance tpa limited whose number provided by bharti axa in the policy document. They told me that my policy lapsed. I surprised and said them my policy period is upto 23/03/2020. They told me that the bharti axa team has not upgraded/send my policy details with them. What a pity. What is this negligence?
Why should a customer bear torcher like this. Why don't such a big insurance company show interest in claim like in renewal?
Actually i have an ordinary policy. Bharti axa team convinced me and i upgraded my policy as smart super health insurance policy in this march. But they have not sent my details to tpa.
What is atleast they are not able to tell me what to do for claim.
Very sad with these services. The guy whom i last called is saying (When i questioned him) this is general insurance sir and your query is about health.
Yes but the toll free number you provided in the policy is that and there is no separate number for health policy holders.
Very much disappointed with your service. Till today i thought i am secure being a part of bharti axa family but very sorry."today" changed all my beliefs.

Thank you

Yours sincerely

Lokeswara rao v
J9114048
Phone number [protected]
You can check my two calls with this number which are said to be recorded for quality purpose