[Resolved] Bharti Axa — insurance document not given after payment

gsk9780

from Bengaluru, Karnataka

Address:	560017
Website:	www.bharti-axagi.co.in/car-insurance

I have paid to renew my car insurance policy with bharti axa on 10th december. The transaction was successful but i did not receive a soft copy of the renewed insurance policy.

I have called 5 times in the 10 days after the payment to get the soft copy. They have repeatedly told me that there is a backend issue and it would be resolved in a day or two. Even after 10 days, this issue has not been resolved.

The company refuses to pay my money back. If this is not fraud, i don't know what is.

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Jan 25, 2019

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Dec 21, 2018

Updated by gsk9780 Payment and policy related details attached

Dec 21, 2018

Updated by gsk9780 I would like a refund of the full amount - Rs 18740

Dec 21, 2018

Updated by gsk9780 My policy expires on 22 December. Because of your incompetence, I am on my last day of the insurance. Provide me the soft copy of the insurance policy

Verified Support

Dec 24, 2018

Bharti AXA Customer Care's response Dear Sir, we regret the inconvenience caused. We've shared your concern with our team. They will be connecting with you to assist you better on this. Thank you.