Bharti Axa — my car name transfer issue and due to name transfer delay by bharti axa team, now cant able to claim the insurance

Address:chennai, 632007

Dear sir,

Kindly find the delivery note for the vehicle, which provided in showroom.

Insurance noc provided date : 05.10.2019

Car delivered to me on 17.10.2019

Insurance name transfer process mail started on 21.10.2019

Thanks & regards,
Baskaran. R
Store – incharge (2asdu – maintenance).
Renault nissan automotive india pvt ltd

From: raji baskaran
Sent: 18 december 2019 09:25
To: nagarajan. [protected]@bhartiaxa.com; ramesh. [protected]@bhartiaxa.com; warranty. [protected]@jubilantnissan.co.in
Cc: [protected]@gmail.com
Subject: fw: need to change the name in insurance for future usage and support to claim right now.

Dear sir,

Kindly find the below mail for your reference,

For insurance name transfer and claim support for current situation happened. Send from nissan insurance team.

Thanks,
Baskaran. R
[protected]
Store – incharge (2asdu – maintenance).
Renault nissan automotive india pvt ltd

From: support, insurance
Sent: 17 december 2019 16:02
To: malik, sonam
Cc: tandon mohit ; raji baskaran
Subject: fw: need to change the name in insurance for future usage and support to claim right now.

Dear sonam,

As discussed over the call, please find the below details.

Claim intimation date - 16th dec 2019, vehicle is at workshop (Jubilant nissan showroom – vellore)

Old value new value
Name ayyagari sri agni mitra r baskaran
Address flat no d 303 lcs uthopia sv
Enclave church avenue road
Vgp shanti nagar pallikarnai
Chennai-600100
Tamil nadu no:26, 1st street, muthamizh nagar,
Dharapadavedu, katpadi,
Vellore - 632007.

I have attached the required documents – rc copy, adhar card, pan card, policy copy

Please look into this and get this required information changed in the policy.

Please let me know if any further information is required.

Thanks/regards,

Ashish gautam


Mobile: +91 [protected]
E-mail: insurance. [protected]@nrfsi.com

From: raji baskaran [mailto:baskaran. [protected]@rnaipl.com]
Sent: 17 december 2019 09:43
To: tandon, mohit ; support, insurance ; ramesh. [protected]@bhartiaxa.com; customer. [protected]@bhartiaxa.com; warranty. [protected]@jubilantnissan.co.in; nagarajan. [protected]@bhartiaxa.com
Cc: [protected]@gmail.com
Subject: fw: need to change the name in insurance for future usage and support to claim right now.

Dear sir/madam,

Documents attached,

Name transferred rc copy,
Insurance live copy with first owner,
Noc copy for the vehicle,
Noc copy for insurance,
Dl copy,
Aadhar card copy,
Pan card,
Name transferred for insurance requested mail send to customer. [protected]@bhartiaxa.com follow up.

As discussed with u today morning, kindly find the documents related to that and support to claim by insurance.

Regarding the name transfer in insurance send mail to bhartiaxa more then two times still now no reply.

Mailsend date : 21.10.2019, 24.10.2019

Mail send with loop below. Kindly do needful.

Thanks,
Baskaran. R
[protected]
Store – incharge (2asdu – maintenance).

From: baskaran raji
Sent: 16 december 2019 15:42
To: raji baskaran ; insurance support
Subject: need to change the name in insurance for future useage and support to claim right now.

Dear madam,

Kindly need your support change the name in my insurance asper rc book given in attachment. And i had followed several time to the insurance agency regarding name transfer. And still now no reply and right now my car meet a accident. Due to this the insurance is live till july 2020. Not able to claim, so kindly need your support to claim by the insurance policy.

And right now i leave my nissan micra active safety car, rc no - tn22dh0183
In jubilant nissan showroom - vellore.

Current address need to change in insurance is given below,

Address :
No:26, 1st street, muthamizh nagar,
Dharapadavedu, katpadi,
Vellore - 632007.

Thanks,
Baskaran. R
[protected].

— forwarded message —
From:baskaran raji
Date: thu, oct 24, 2019, 16:20
Subject: fwd: need to change the name in insurance for future useage.
To:

Dear sir/ madam,

Tn22dh0183 - nissan micra active

The above mentioned details car as been bought by myself as second owner. So need to change the name in insurance. Required documents attached as prof.

1) noc copy.
2) name transferred rc copy
3) insurance copy of first owner.
4) [protected]

Thanks & regards,
Baskar. R
[protected].

— forwarded message —
From:baskaran raji
Date: mon, oct 21, 2019, 14:30
Subject: fwd: need to change the name in insurance for future useage.
To:

Dear sir/ madam,

Tn22dh0183 - nissan micra active

The above mentioned details car as been bought by myself as second owner. So need to change the name in insurance. Required documents attached as prof.

1) noc copy.
2) name transferred rc copy
3) insurance copy of first owner.

— forwarded message —
From:baskaran raji
Date: mon, oct 21, 2019, 14:09
Subject: need to change the name in insurance for future useage.
To:

Dear sir/ madam,

Tn22dh0183 - nissan micra active

The above mentioned details car as been bought by myself as second owner. So need to change the name in insurance. Required documents attached as prof.

1) noc copy.
2) name transferred rc copy
3) insurance copy of first owner.
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Bharti AXA customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2019
Bharti AXA Customer Care's response
Dear Baskaran, we sincerely apologize for the inconvenience caused. Thank you for sharing the details. We would like you to know that you are important to us and our team is addressing your concern on priority.
Verified Support
Dec 23, 2019
Bharti AXA Customer Care's response
Dear Baskaran, we would like to inform you that the details have been shared on your registered email ID.
Dec 24, 2019
Updated by Baskaran Raj
Yes the above mentioned details have been shared by registered email ID. I need a contact number to discussed deeply about the concerns.
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