[Resolved]  Bharti Axa — travel insurance claimed in october not settled yet (no reply as well)

Address:600078

Hi,

I had a missing baggage when we went to dubai in october 2018. Later when we landed in india we notified the traweltag team regarding the same and we were asked to send a list of documents for processing the claim. Then started those annoying replies when asked for an update. Usual templates were sent on top of any question/update asked. And still now there is no response from the them.

They have no intention of settling the claim. We have sent the original boarding pass, baggage lost confirmation from dubai airport and the airline. And several other items they asked in a courier dated.

I have attached the complete chain of emails almost 30.
Attached the courier sent confirmation. (Email acknowledgement)

Finally, i would like to mention that this company is resistant to settle claim and make fraudulent money by delaying the same. An old time strategy followed in modern days. Ashamed that there exists a company like this.

Goibibo should drop its contract with this company. Bharthi axa is spoiling the reputation of the company.

Alteast tell me if you will process this claim or not. (Settling is a different story, as i am able to see you are interested to do so.)
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Apr 8, 2019
Complaint marked as Resolved 
Bharti AXA customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2019
Bharti AXA Customer Care's response
Dear Sir, we regret the inconvenience caused. Request you to share your claim number along with contact details. It'll help us assist you better. You may also write to us at [protected]@bhartiaxa.com for further assistance. Thank you for your cooperation.
Mar 09, 2019
Updated by CLT
Phone [protected]
Claim Number as in screenshot above attached. SX4868649
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