Bhim App — irctc refund of cancelled tickets not received

Address:

Nagpur, Maharashtra, 440037

I have booked 6 railway tickets on irctc in october 2019 first week using bhim upi payment mode and then cancelled the the tickets on 26 october 2019. Details are in below attached images. Irctc refunded the tickets on 27 oct 2019. But still i have not received the payment in my bank account.
Attached below the tickets details.
Pls do yhe needful and reply