BHIM — payment deducted but not reached to beneficiary account

Address:

Thane, Maharashtra, 401105

Dear support team,

Transaction id :[protected]
Amount :- 5000/-
Date:- 02-april-2019
Time:- 10:50:31
Mobile number :- [protected]

Transaction pending & deducted balance in my account but not received receiver bank account. No support and no reply from your bhim application & sbi bank side still now.

Kindly help us to get the money back as we had not requested this.
Attached is screen shot of the transaction.
Pls refund for the same same.