Biba — No Refund or Relevant communication

Website:

biba.in

Hi,

I had ordered a salwar suit from Biba for around 2700 rupees. I returned it. Somehow another order got placed for the same product. Since, i was not aware about it, I didn't take the package. It's been a month since I am reaching out to Biba about the same. I don't have the product and they are not initiating any refund.

Order number: 28856815

Email chat history:

Order number: 28856815
7 messages
Sushma Rani Tue, Jan 24, 2023 at 3:13 PM
To: [protected]@bibaindia.com
Hi,

I didn't remember placing this order. When the delivery guy came with
the dress today, I returned the dress immediately. I have initiated
the return process for this as well on the site.

Thanks,
Sushma Rani
Biba Mon, Jan 30, 2023 at 8:26 AM
Reply-To: Biba
To: [protected]@gmail.com

Dear Customer,

Hope you are doing well.

This is with reference to your order # 28856815.

We would like to inform you that as per our courier partner pickup has been cancelled

We would request you to please share confirmation with us weather we re-arrange the reverse pick up or not.

Appreciate your understanding.

In case of any further query, please email us at [protected]@bibaindia.com or contact us on [protected] from Monday to Saturday (Except 2nd and 4th Saturday) between 9:30am to 6:30pm.

Warm Regards

Team Biba
[Quoted text hidden]
937343:369158
Sushma Rani Mon, Jan 30, 2023 at 11:43 AM
To: Biba
Hi,

The order was done by mistake. I don't want reverse pick up.

Thanks,
sushma Rani
[Quoted text hidden]
Sushma Rani Thu, Feb 9, 2023 at 9:02 AM
To: Biba
Hi,
It has been ten days since my confirmation email. I haven't received
any refund yet. Can you please let me know the current status? How
long do I have to wait?

Thanks,
Sushma Rani
[Quoted text hidden]
Biba Thu, Feb 9, 2023 at 12:58 PM
Reply-To: Biba
To: [protected]@gmail.com
Dear Customer,

Hope you are doing well.

This is with reference to your order # 28856815.

We would like to inform you that as per our courier partner pickup has been cancelled

We would request you to please share confirmation with us weather we re-arrange the reverse pick up or not.

Appreciate your understanding.

In case of any further query, please email us at [protected]@bibaindia.com or contact us on [protected] from Monday to Saturday (Except 2nd and 4th Saturday) between 9:30am to 6:30pm.

Warm Regards

Team Biba
On Mon, 30 Jan at 4:13 PM, Sushma Rani wrote:
Hi,

The order was done by mistake. I don't want reverse pick up.

Thanks,
sushma Rani

On Mon, Jan 30, 2023 at 8:26 AM Biba wrote:


Dear Customer,

Hope you are doing well.

This is with reference to your order # 28856815.

We would like to inform you that as per our courier partner pickup has been cancelled

We would request you to please share confirmation with us weather we re-arrange the reverse pick up or not.

Appreciate your understanding.

In case of any further query, please email us at [protected]@bibaindia.com or contact us on [protected] from Monday to Saturday (Except 2nd and 4th Saturday) between 9:30am to 6:30pm.

Warm Regards

Team Biba

On Tue, 24 Jan at 7:44 PM, Sushma Rani wrote:
Hi,

I didn't remember placing this order. When the delivery guy came with
the dress today, I returned the dress immediately. I have initiated
the return process for this as well on the site.

Thanks,
Sushma Rani

937343:369158
937343:369158
Sushma Rani Fri, Feb 10, 2023 at 10:27 AM
To: Biba
As I mentioned earlier, I don't want a reverse pickup. I just want a refund.

[Quoted text hidden]
Sushma Rani Wed, Feb 15, 2023 at 5:57 PM
To: Biba
Hi,

Can you please let me know the status of the refund?

Thanks,
Sushma Rani