Biba Complaints & Reviews

Sir/ma'am,
This is to request you for return of ladies kurti which i ordered on 28th july, 2020. I further want to purchase other piece of suit set from your website.
So i want you to please initiate the return as i want to replace it with other item.
My details of order are:
Order id : 11614873
Awb no:. [protected]
Date of order: 28th july, 2020
Reason for return: poor quality, cloth colour is dull as compared to photo

Kindly initiate our request as soon as possible.
No one is responding to the email. No one is receiving the calls. No customer service is provided. What kind of customer service is this. Never expected this from biba

I want to cancel my order so i mailed to its custmer care sverl times. But unfortunately there is no response from biba side till now. Here i shared the order numbers which i want to cancelled.
Order : 11472011 and 11389643

No response on customer care number and no response also on mail

I have ordered biba suit set from biba website. The material is not good. Trying to place return request for the same. Have contacted customer care many times but there is no response. Please do the needful

First let me tell you one thing biba guys provide horrible service. Since last two days I am trying to contact them and I am neither getting any reply to the mails nor getting respond on the calls. I have ordered two products and I got one which is also the wrong product. The label on the packet was incorrect it was in the name of some other person but the tracking number was same and somebody manually wrote my name and address on the packet. Now I am continuously trying to contact biba customer care but I am not getting any respond.
Worst experience I ever faced.

I have order 2 product both of them are of poor quality and damaged.i have contacted biba multiple times but no reply from their side.

I have order dress on 24 july. Payment was deducted but order is not confirmed. For this issue i hv done so many mails. But not answered a single mail from biba customer care. I wnat to cancle my order. Plz do need ful.

I am complaint the product of biba Dear Team Am one of the regular customer for BIBA brand. 12th July I ordered one full set SKD in your website. But I received only Top itself. It's really disappoint for me didn't expect from you. Kindly arrange my pant and shalwar piece for my product. Do needful as soon as possible. Waiting for your positive response. Here I attached some picture for your reference. PFA... Thank you but no one answering me no proper response please action quick I want my money back.

The product which is shown is the poster is not received

On 14/06/2020, i have ordered (Order id[protected] two apparels, among which i have returned one item and received a gift voucher against that, which i can redeem later. Afterwards, on 30/06/2020, again i have ordered (Order id[protected] another item of rs. 3, 412.50/-, where i forgot to redeem the voucher and duly informed the customer care centre of biba to make an arrangement to redeem the voucher. They have also confirmed through email that, i need to pay rs. 1, 681.05/- only, against the order. But, they didn't updated the same with their delivery company i. E. Xpressbees.in spite of several reminder they have not accomplished the job. Please do the needful.

I ordered 3 cotton salwar suit sets online from the biba website.

1. The red color ran and destroyed the whole suit. Don't expect color to run when purchasing a RS 4000 suit

2. The pink color shown on the website was a soft pastel pink. Received a dark purple color suit.

3. Print is blurred and doesn't look good

Very bad quality of clothes Biba

I want exchange of size from 36 to 34.. If available kindly do the same or refund my money. I have been trying your number and also mail has been sent to your customer care many times but to no avail. Do reply else i will forward the complaint to the next level

On monday, 20 january, 2020, 1:35:02 pm ist, biba india wrote:

+[protected][protected]@bibaindia.com
Order cancelled
Dear thenmozhi pugalendi,

Your order no: 9688581 has been cancelled.

We regret to convey that your order 9688581 booked through www.biba.in hereby stands cancelled.
Order number
:
9688581
Order date
:
19-jan-2020
Payment method
:
Multiple payments
For further queries, please call +[protected] or email us at [protected]@bibaindia.com

We assure you of best services at all times.

Warm regards,
Team biba.in

Thenmozhi pugalendi
To:
Biba india

‎jan‎ ‎20 at ‎21‎:‎41

Hi,

Please confirm whether the voucher value if 2000 redeemed for this order will be refunded to me.

I need to redeem again

Thanks
Thenmozhi

Hide original message

Thenmozhi pugalendi
To:
Biba india

‎jan‎ ‎20 at ‎21‎:‎41

Hi,

Please confirm whether the voucher value if 2000 redeemed for this order will be refunded to me.

I need to redeem again

Thanks
Thenmozhi

Hope you are doing well.

This is in reference to your order no.9688563

We would like to inform you that as per your request your order has been cancelled.

You can also check the status of your order by logging into your account.

In case of any further query, please email us at [protected]@bibaindia.com or contact us on 41169005 from monday to saturday (Except 2nd and 4th saturday) between 9:30am to 6:30pm.

Warm regards
Team biba
On mon, 20 jan at 1:32 pm, biba wrote:
​dear customer,

Greetings from biba

Hope you are doing well.

This is with reference order no. 9688563 request id 453645.

We would like to inform you that we have accepted your request for the cancellation of the order.

It will get done within next 24 hours; if in case it will get ship then please refuse the order at the time of the delivery.

We highly appreciate your understanding and support.

If you have any other issue, request you to please write us an email at [protected]@bibaindia.com or contact us on[protected] from monday to saturday (Except 2nd and 4th saturday) between 9:30am to 6:30pm.

Warm regards
Indu
Team biba

Hello team,

I have purchased a suit from online store of biba but the product shown in picture is entire different and its cloth material is not good, i had spent 4000 on purchase of dress, i am trying to reach customer care over email and phone but they are responding, initialy they hasd responded for 1-2 mail but after that nobody is caring, over phone call no body is responding from other side.

I had visted biba store too but they are saying it will be handeled through online customer care but no one is available on call to reponded.

Can any one respond and help on that i want to put this in consumer forum because i feel i have been cheated as they sold fake product and now not ready to return.

If not addresed here i am going legal way and open a case in consumer forum.

Order number: 9229941

Contact" sumit kumar
[protected]

Order no.: 9226811

I have ordered two suit sets from biba's website. Both the products did not fit me well. I was continuously trying to return them but in the initial days, the website was not working properly for me to raise a return.

When i finally did raise the return they told me that it's been more than 15 days of delivery so i cant return the product. I have been continuously in conversation with them over emails. At first, they were highly non-responsive and did not send a reply for weeks. Later on, they are sending the standard email without addressing the issue. Request you to help me return the clothes, and get a refund.

I have ordered biba dress 15 days back and its been delivered 7 days back. I need to return it but i am not getting return option on their site as statys is still showing as shipped. I tried to contact customer care but no response. At biba official store no body is helping. I would never suggest anyone to go for biba. They are not cutomer friendly. Can someone please suggest what should i do

I ordered the dress in biba on 19th august and it is got delivered by 22nd august and dress was defective so i initiate dress to return but after multiple mail to customer care they send guy to pick the dress and after they picked the dress my payment was initiatied on 27th august (As message received) but it is almost 5 working days i have not yet recieved any information regarding refund. My account is not credited by required amount. I...

I ordered the dress in biba on 19th august and it is got delivered by 22nd august and dress was defective so i initiate dress to return but after multiple mail to customer care they send guy to pick the dress and after they picked the dress my payment was initiatied on 27th august but it is almost 5 working day no information came from biba and its courier partner express bess. I tried to contact biba customer care through but didn't get any update from biba. I have done the payment through debit card and i opt for refund not for evoucher. Please clear my query as a possible.

This is to notify you this in chatterpur everything is sealed including tivoli hotel but biba apparel is still operating from plot no 2 block no 8 khasara 658/2 even today with closed doors bcos they get to know your team is coming for sealing well in advance that means someone is tipping them off and this can not happen a for free. I don’t think you or the supreme court knows about this law for everyone should be same i have a shops & sk marble next biba which is sealed but they are running inlegally and openly.

Sad the law does not take everyone the same i request you to be fair or i will seek supreme courts helps whcih will bring all in mcd sealing in chatterpur on question.

Thank you
Jay kumar

I am biba fan. Whenever i wear biba kurti of viscose cloth it is always tilted and comes uneven at burstline so it looks very bad. It happens only in viscose cloth as these kurta appear to fall more towards right. Even when you see models in your pics this cloth kurta appears uneven and gives very bad appearance to bust. Making bust appear uneven. It happens only in viscose cloth. Specially with indigo collection in viscose. It is more of suggestion and not complain as such. I buy from all over indian stores of biba
Thanks
Simi soni. Ardent biba fan

Dear team,
My name steffi hetraj registered with biba since 2014 have been buying clothes from biba every month and minimnum of 6 to 7 suits per month every design you name i have. Even after which i have been very upset with the quality of your clothing now it's been more than 4 to 5 times i have complaint of the clothes fading and dupattas shredding away threads but no reply lately at phoenix kurla i purchased my suit where for past 1 year now i'm buying my suits from i complaint often but this time i have given them the suit and i get a reply saying biba has denied exchange as i have not washed accordingly, sorry but more than you guys i have been wearing biba and i very well know the way to wash clothes and sorry no body has so much time to dry clean every day it's very harrasing and torturing to see so many clothes doing through the same thing over and over again where as none of your suits i have is below 4k to 6k and more i'm very disappointed and will end up taking serious action as in spending lakhs of rupees on clothes i. A year and only at biba and getting such pathetic resolutions to my problem is disastrous, if i can't get a reply as early as posssible i shall take this matter seriously and may covet the company
Thanks
Regards
Steffi

I purchased a kurti from biba kolkata lindsay street store and just when i wore it for the first time, it got torned from the sleeves. I went to exchange it and got a new one after coming back home i saw even the new one is torned from the back.
Biba store is selling very poor quality products. I was a frequent buyer of the brand but now onwards never going to purchase any stuff.

Damaged dress provided for rs. 7k & money not refunded. Dull & faded dress instead of the luring photo shown on website. Long call waiting on their customer care number. Return still not initiated after 10 emails. Money will not be refunded in account & promised to pay evoucher which is valid only on their website so other damaged products can be sold to clueless people. Return policy is very bad.

I am complaining about the kurtha i brought of biba brand from lifestyle. Purchased the item for 1600rs and have not been able to wear it more than twice. It tore of the poor quality. And this is the second time its happening to me. Very poor quality and for such high price. Please see to it this brand provides the quality for the demanded price. It is a highly embarrassing situation when the kurtha is torn just by raising hand and in public.

These biba online products buyers are cheaters, they didn't work properly, what showing in pictures are different what they send to customers entirely different, i send mails regarding quality of dress, they didn't respond. Now i am asking about refund, they started new drama, that product having inner, now they didn't receive that inner, that's why they didn't refund the amount.
What i spoke to biba i have all the recordings

Return id : 16345700
I ve already self shipped this product to myntra along with other two 15 days ago. I ve received the refund for other two but not for the product which costs 2265/-. Its been 12 days and i ve complained many time. They are saying they have not recieved the product although i told them to check with weight mentioned in the courier slip. I dont know what they are doing. They are saying that they have not received the product and not refunding my amount. Should i bear the loss for which i am not even reponsible. Even there was no pick up available.

Dear sir
I have booked an item bearing invoice no.00042127; item sku:[protected]; order no. 4564151.
After delivery customer found that the delivered item is different from booked one.
For the same consumer has reported to company's customer care both telephonically and through mail.
In reply customer care officer asked to produce the image of delivered item.

Consumer complain is that:
1. On web page of the company no return option is available as compare to other company doing e-commerce business,
2. Customer care number is available (Contact us on[protected] however the telephone charge has to be borne by customer,
3. If a customer is not having the facility to send the image sought by company, is customer is able to return back the item,

Kindly see the problem???

I have been to the biba outlet in colaba more than thrice in july.
The staff there is inhospitable and rude
The first time we purchased two suits and gave one for alteration
We were told to pik up the material after two day's in the evening.
When we reached that evening they forgot to alter d Churidar.only did the kameez.
Instead of apologising they said, {we asked you to come in the evening, }if 5 pm is not evening, then i dont no what is.There was complete denial that the tailor had forgotten and the blame was put on us. We request ed for home delivery, to which they said we dont do it and please come later.the lady on the counter further changed her statement that something urgent came up tailor couldn't do it.

Not a slight bit of remorse or even the word sorry. we waited for an hour for the minor alteration.

Todayy again, we were to buy something, their tailor was having lunch for a good 30 minutes.we asked the lady in charge a Ms Vanita to convey the minor change s to the tailor as we had already waited enough.the lady said please come on another day and give your measurements and she cannot do anything and then come for collection again.
This time we did not purchase anything from the store. From a brand loyalist, just because of poor customer service i would say no one should go to a store where the customer is let so much.
Do not ever visit the biba outlet in colaba.

Hi, I am Ashcharya from lucknow. I have requested a pick up in blue dart courier(lucknow). The day when i requested only they spoked with me that we will pick up by today evening, but yet now that didn't came for pick up last 7 days also i an often calling to the person they are not even giving single response. very worst courier service. Kindly do the needful and take necessary action...

Very Very Bad service and not refund I think we should complaint against Biba. I have purchase a kurta from Biba official site on 17 Aug. Size is quite bigger so i send a request for exchange. the boy collect the product and he denied to give receipt and told me that we do not give any receipt, so i take his no. 8 days has been passed out after return but now they don't even give me any single information about my product. Whether they have receive that product, they are going to give me exchange product or not, whether they are going to refund me. Nothing. Have write so many mails and call them a lot of time but nothing happen. They don't even reply. This the way they treat their customers.Never ever purchase anything from BIBA. I don't know how they can behave and treat their customer like this. My orderID is :[protected] Hope u will fix it soon otherwise time to take any action