[Resolved]  Big Bazaar — Billing higher than the MRP of the product

Address:

New Delhi, Delhi

On 15-02-15, Retail Inv. No. 0004562, Tr: 36249, I purchased a pack of sanitary napkins along with other products. The MRP written on the product was Rs. 135/- and when I checked the bill after reaching home, it was billed at Rs. 150/-. Last time also a bottle of Dettol Antiseptic Liquid was billed higher than MRP. As per Consumer Act, products cannot be sold higher than their MRP, still every time I find a item charged more than its MRP. From the last 3 times, when I checked the bill after reaching home, I found this billing discrepancy. The first time I noticed this issue, I reported it to Big Bazaar Customer Care Executive (at Inderlok, the place from where I purchased my order) and told her my concern that this might be a data entry issue but lot of customers will get affected as the cost of the product will be wrong in each customer’s bill. But instead of recording my complaint, she replied that it is very difficult procedure and she will have to do a lot of actions & procedures if she records my complaint in the system. So, she tried to convince me so that she need not record that complaint into the system and gave me assurance that they will be more careful and will correct this when I asked her to correct the price in their database so that the next customers do not face this problem. But after then, this has become a regular issue and this is causing dissatisfaction regarding the Big Bazaar/ Future Group brand. I did not expect such kind of thing but now I feel Big Bazaar is trying to cheat people by charging items at a higher price, as people will not go back to them for this much difference and charging 15-20 Rs more to each customer who buys the product will make a good amount.