Big Bazaar — cheating the customers

Address:Chennai, Tamil Nadu

They advertise that they are offering great exchange value for old items. They give the exchange coupons for the old items. You can get up to 25% discount from the billed value. If you sell those old items at road side walas they may give you (say) Rs.100. In big bazaar they will offer you Rs. 2000 as exchange coupons. To redeem it, you have to purchase at least Rs.8000. The prices are too high when compared with other stores. When you compare the bill, it will be costlier than any other store even after the discount of 25% (what they are claiming). In quality also they are cheating. I bought 3 Bed spreads (Bombay dying) each costing Rs.450. The size mentioned in the cover was 150cm width. After coming home I was shocked to see that actual measurement was 135cm only. They cheat us in all the possible ways. Please for heaven sake, don't step into these stores.
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I made an online order from big bazaar on 20aug, 21. Made the payment of rs 1682.98 through egv mode, though the value of my gift card was rs 3500. They delivered the products of Rs 1323 and refunded rs 359 from the original payment of Rs1682. But the remaining amount of my gift card which is Rs1800(approx) is not being added to my wallet. When I complained they are saying you have to use the complete amount in a single shopping. Though there was no terms and conditions mentioned regarding egv nor I got the message to use the rest of my gift voucher amount.
They are even refusing to give the bill where complete amount is mentioned ( used/expired)
Wrote several mails, but no response
Plz help

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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