Big Bazaar — defective fan

Address:

Kachiguda, Hyderabad, Telangana, 500080

Hi Team,

My name is vishwanath, I've purchased a fan on 12/08/2019 in one of your stores which is located in kachiguda. The fan which I took hardly worked for one day and after that it's not even working. I was promised that I will be given a replacement within a week. It's been 22 days now I haven't received a fan nor the refund. I have lodged a complaint through your customer care even though I haven't got proper response one of your employee told me that he will be working on it and he told me to wait for 2 days, I've been waiting patiently but I haven't recieved any response, I'm fed up with this thing now and iam fully frustrated as well. Iam going to approach consumer forum, make sure this thing is fixed.
Big Bazaar complaint number:-BB[protected]

Regards,
Vishwanath.