[Resolved]  Big Bazaar — Fraud on Profit Club Card

Address:

Gurgaon, Haryana

I would like to report a fraud committed on my big bazaar profit club card. I received an from Big Bazaar informing me that my Profit Club Card has been swiped for Rs. 1000 on 1st May 2015 and that my monthly balance is reduced to 0. At that time was in my office attending meetings and the card was with me all the time. Sensing trouble I called up the customer care number and registered my compliant. I got a call back from the customer service with explanation that someone came to big bazaar carrying some sort of barcode sticker with him and was able to use 1000 from my account. The cashier told that the customer claimed to be my brother and hence they let him use my funds on the basis of the bar code he was carrying without any further verification. Although the customer service offered that he would cancel the card and give me discount of similar amount next time I come to shop at Sahara mall big bazaar, I am raising a bigger question here. My money was taken out without my permission due to negligence of Big Bazaar and I am expected to visit a designated store to make purchases in order to avail this. Even bigger problem is that you are in possession of your customers’ funds and seems not to have any process in place to prevent its misuse! Either this is done with full compliance of your store employees or there is a major security flaw in your process. Either way this cannot and should not be simply brushed aside. Ranjan Soni Complaint Number: 7053113