Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear team,

Today i purchase diff items from big bazar of total more tha 4000 rs. When i checked my bill following error found in bill:-
1. On a product its mention in store by one get one but i charge for 2.
2. On rice packet of 1 kg discounted price mention 110 rs with by one get one but in bill i charged retail price of 160 rs mention on packet.
3.in sugar counter there are several packets of sugar with price but with same name packets of rice lying there and by mistake i bought rice instead of sugar so i want to exchange it.

So its not expected from big brand error in billing.

Hi,
I visited big bazzar today for monthly grocery shopping. I found one of the item was wrongly charged in my bill, when i cross checked my bill after reaching home.
Item details: mango badami, rate was mentioned as rs.89/kg.
I bought 6medium size pieces of badami mango. Weight was done and the price tag was pasted to the bag. I didn't notice exact weight and final amount at that time, but when i reached home, i found that amount was charged as rs.280 for badami mango, weight 3.1kg.
I cross verified weight of the bag using digital weighing scale at my home, it was exactly 1.6kg.
Almost double weight was charged for me.
Total fraud. I do not understand how this can happen??
Unbelievable but big bazzar is fooling people under the name of offer.
Bill details below: adding an image of the original bill.

Hello,
I did a shopping in big bazaar, phoenix market city, chennai on 28th april 2018.
I was billed extra for few items. Here's the details:

Offer is buy 1 and get 1 for paperboat drink but i was charged for 2.
Buy 2 get 1 free for safewash fabric conditioner but i was billed for 3.
It was shown 30/- off on 3 roses tea 500g but i got only 15 off in the bill. There are few more to call-out like these.

Tax invoice no: [protected]

I am attaching the bill also here.

Big bazaar — rotten packed food

Dear support, this is to bring to your notice, that i had made a purchase groceries, fresh veggies and fruits from big bazaar, arcot road, saligramam, chennai -600093 with transaction number 50587 dated 27.05.2018 with total billing amount to rs.1531.66 rs. On the very same day we wanted to cook button mushroom and wanted to consume. But they were rotten. I wonder how many customers must have recd the same kind of product. It could either be a genuine error that happened and you compensate us for the miseries or we forget about it and stop purchasing perishable from big bazaar. Pfa the picture taken. We can come to show you the picture or the product if demanded as this is a serious issue for us. Customer name : bonny jacob regards, bonny jacob

I'm in need of duplicate bill from big bazar. I had purchased a american tourister suitcase from big bazaar on 30-apr-2016. I do have the warranty card but it does no good because there is no dealer stamp on it.

I had already sent an email to [protected]@futuregroup.in but no response so far.

I need duplicate purchase of bill for claiming warranty.

Thanks,
Sundar

Bought clean mate pack of 4 room air freshener from big bazaar growels, this product is so bad it does smell. Even we have opened it completely and tried to smell but still has no fragnace for any flavour. It looks like dead product has been sold by big bazaar. Same with the clean mate flush tab product. It not working properly and not giving proper color. This is my worst experience with big bazaar i believe.

Big bazaar keeps suggesting everyone, to stop promotional sms send an sms mentioning "dealz no" to 575758." that charges 3 rupees.

When i send an sms i got a reply that dealz is not a valid keyword. I am attaching a photo of the sms conversation.

You yourself started sending promotional sms to us and started irritating them, now for us to stop that have to pay your charges. Cheers!! To big bazaar.

Please stop promotional sms to [protected]

I bought a spunk shoe from big bazaar near sujata chowk ranchi pin- 834001or jc tower and the leather of the shoes got damaged in less than 4 months...so kindly see on this ...my personal no. is [protected].. here are the attachments..down below.. i am not able to contact spunk customer care and there is no response by their mail [protected]@elisir .in... it shows invalid address...

Employee is not behaving properly when I asked about offer on product. He said we have not called to you for shopping. He is manager of store and very rude person . I am shopping from big Bazaar from last 10 years having 2 money card of 10000 each and no one have behaved in such language that he used with me . Please take appropriate action against him and please call me [protected].

Dear future group,
This complain is about your management, today i went to your big bazar with my family there a girl assisting us during our shopping and she also told us about the membership card, but after billing i was goin out i saw that girl was having lunch outside the big bazar some compound area sitting g on a cardboard sheet, i just want to know why don't u provide them rest rooms for lunch and other things. Plz do something helpful for your employees.

I am a regular customer of big bazaar. Today i visited a big bazaar outlet at esplanade, kolkata. Around 3:45 pm a cleaning staff and another one staff have behaved very bad with me. Used abusive language. I was very much humiliated and insulted. I can identify them, if required. This is the first time i got such a bad experience. You are cordially requested to take strict steps in this regard. You are also requested to send me a feedback as early as possible. I submitted a complaint to the customer service desk, present there.

This incident took place in big bazaar at the phoenix market city, chennai on the 9th of april. When reached home and checked the bill, additional items were added which were not purchased by me and that too three times thinking that the consumer will not notice. I have added the copy of the bill for further details.
Please take needful action so that others dont suffer the same.

I had purchased a few garments from big bazaar fab on april 1st. I forgot to take the bill after punching as it was very crowded. The top got shrunk after the 1st wash, and is of no use now. Fbb refuses to replace it, saying you lost the bill. However, it's bought from them, i know the time and have transaction message. Why would it not be possible to create another bill and replace.

Big bazaar send sms too frequently. I don't want to receive any messages from big bazaar henceforth. It's too irritating. I don't shop from big bazaar so frequently. And the sms keep popping on my cellphone screen. It's very irritating to receive so many sms which i seriously have no use of. They send at least 20 sms per day. So it's very irritating. Now i'm done with it. Don't want to receive such sms. Big bazaar should stop irritating people by sending so many sms. Please it's very irritating.

I am Archana Singh, Yesterday I did shopping from Big Bazaar Davangere Store. There I bought Maggi Atta Noodles 75gm and It was mentioned on pack that Mexican Atta Noodles cost Rs.19 is free with that pack but I didn't get that free item.
I know this will be small thing but it shows that cheating to your customer. So, Please try to resolve this problem.

Big Bazaar won't stop me sending spam SMS for no reason. I followed some online described steps to unsubscribe, but it won't work.

I tried going to their website and filling out an unsubscribe form, but it won't submit!

I also tried the CUSTOMER CARE number displayed on their website ([protected]) but it says the number is not valid (WTF)!

Now I'm really pissed off and trying THIS WEBSITE as a last method to fix my problem - before going there and beat the ### out of whoever their manager is.

BTW, even if my issue is solved here, I'm never stepping inside a Big Bazaar mall again. ###.

Every day i am getting the unnecessary promotional offer sms from future bazaar (Big bazar) on my phone ([protected]) that i don't wish to receive. Such sms alerts are highly annoying.

I have also resorted to the option of sending a sms mentioning "dealz no" to 575758 on 28.3.2018. It charged rs 3 but still no help.
So please stop it immediately.
The last resort would be an action at consumer court.

Received worst information about shopping weekend 23-25 March 2018.

I visited the store on 31st March 2018 to redeem the vouchers which i received on 25th March before ending the offer. Mr. Sharad Kale is the representative along with his seniors are there who didnt supported well for redemption options. Actually the entire offer is misguiding the consumers. It just increased footfalls at bigbazaar. As consumer I am absolutely unhappy with the offers. The offer claims Shop for Rs.2000 and get Rs.2000 back*. It had clearly violating and hiding needful information. Actually according to NCDRC Hiding crucial information in small print is unfair trade practice. I was surprised to know that the people i m talking with are hesitant to inform their name and identity being staff of BIG Bazaar. No complaint recording facility. So if there is a problem, the floor staff will not support the customer instead the customer has to take care himself about it. The staff don't want to maintain a good customer relation ship. They are not professional. If Big Bazaar think that this is the way to handle customers, they are living in a fools paradise. Soon they will follow the fate of other supermarket chains.

I really would like to file a complaint to District forum of The National Consumer Disputes Redressal Commission to take the misleading advertisement forward.

Home town lucknow: extremely disappointed with your way of dealing with customers' query. There is no option to track the order placed. High level of discordance between information given by the cc executives and the ware house people. Accountability is zero, value of time is zero. I have been trying to track my order for about a week now and everyday i hear a new version regarding the delivery date of the products and the system seems to be in a permanent state of disorder it seems. What a disappointment!!!

Iam extremely unhappy with the fraud offer displayed on "demnt olive oil 21 b". I brought olive oil on 29.12.17.

Its displayed at olive oil counter 50% off, we confirmed from the staff, but at the time of billing, he said no offer on olive oil. He full charged on olive oil. Sales executive misguided us, was not ready to accept his mistake, spoke with manager, even he didn't resolve the issue, we were unhappy, we said the manager that we want to complaint but he dont care attitude towards us made us not to shop again at big bazar, 169, netaji subhas bose road, narendrapur, ps-sonarpur, kolkata-700103
. I attached snap shot big bazar bill and counter misleading offer photo. I want to please resolve this matter immediately