Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Sir,

some household purchase of Rs.3326.85/- was done by me on Dt.20/8/2015 from Big Bazzar Mathura Road Faridabad (Haryana) and payment was made through SBI ATM Card. double payment was received by by the Big Bazzar instead of single payment while transaction no. pos[protected] & pos.[protected].various correspondence through emails as wel as by post and personally done by me for credit the amt of Rs.3326.85/- in to my account. But they didn't responded satisfactorily to me. I request kindly to get resolve the issue to enable the payment in to my account.
suresh kumar
mob. [protected]

I have purchased a king size bed 3weeks back from HT, Hyderabad. I was promised to get the product delivered in 10 days, now its more than 20 days and still the product isn't delivered. I tried to reach officials and all they promise me is a delivery next day. And still i m waiting for the next day to come.

No one responds to the mails or callers give any assurance of the product delivery.

I had planned for a small surprise to my parents for a small side table as gift to them for their anniversary from my salary. I had heard about the name of Home town and opted to go to this store in Bangalore Mantri mall Home town. I loved a table in the store, they told me it will reach me maximum by 10 days, after long it finally got delivered to our house, it's such a small side table but from days no one has come to assemble the table. I called the store and they tell me it will take 3-4 days still for someone to come and assemble it and when I called them back again they cut my call while I was just enquiring them. I'm sending the order number [protected], the bill has been done in my name Vishakha. I don't know what else to do hoping u would give me some help at the earliest.

Dear Sir

With reference to the SO No, [protected]

I had visited Hometown store on 28th jan 2016 and had placed order for 4 products.

I have received the delivery yesterday.
The single seater received yesterday a second hand or used product. The product was sent wrapped in a white gunny bag and has a different product/ invoice number attached to it (please see the attached pics) You have cheated the customer by delivering a used old product and its not received from the hometown wearhouse directly.

Till now i have not received any call hometown store and no one has come to assemble the delivered products.

Please register a complaint on this matter.
If you fail to respond to this email with a effective resolution, I will pursue the matter with consumer court.

Please find the enclosed pictures of the invoice attached to the product and the already assembled /used display product wrapped in gunny bag delivered from the store.

This issue has reference to Invoice No: 6341144, dated 09/02/2016 19:27 hrs at BIG BAZAR, Tarnaka, Secunderabad.

I along with my family spent almost 2 hrs shopping at Big Bazar. I added Huggies dry diapers to my cart after seeing discount board near the mentioned product (MRP Rs 730 - Offer Price Rs 555).

Generally I trust Big Bazar in billing related matters but somehow after billing, to my surprise I found that Rs 730 was charged for that particular product instead of Rs 550 (their committed price).

On enquiring with the billing guy about the mismatch, he rudely replied that all the billing is correct and told me sideline. . . .disregard to the customer.

I approached Customer service desk and discussed with him to which I was told that discount is not valid for that product and the discount board was wrongly placed. I was appalled by the kind of reply he gave !!

If Big Bazar doesn’t want to give discount, that’s Fine ! . . but why at all should they attract customers by such FRAUD discount boards and CHEAT customers by charging original price. I do not know for how many products Big Bazar is following such FRAUD strategies of luring customers in the name of discounted prices.

I was so much disturbed by the ways of customer service that I requested them to cancel all the products because I didn’t want to purchase a single item from a store that cheats its customers and doesn’t honour its commitments. More painful was the dealing when customer service employees were least bothered about the complaint and wasted almost 45 mins to cancel the whole billing of mine.

Customer Service desk in such stores is a MOCKERY just to show that they care for their customers and when real Customer issues come, instead of resolving the issue they readily accept the return of products and purposely delay for refund ! . . . A better name for Customer service desk for BIG BAZAR would be “CUSTOMER DISREGARD DESK”

That’s the plight of customers who shop in BIG BAZAR and who fight for their legitimate rights.

Dear team in last march15 I purchase a bed from home town Raipur, offer 2 month side paddle of bed have a crack and the same replaced, in December support leg damaged and repair by hometown but not properly, again I found a crack in side paddle and support leg are damaged again which are adjusted with help of small piece of tile by carpenter of hometown.

Within one year side paddle broke twice and all support legs are damaged.

I want to replace the product.

24th & 26th Jan 2016 purchase the product. when i confuse ask to customer desk he/she cannot explain proparly, 27th i visit twice but no one can explain and put a complaints on same day through email and 4th Feb 16 cal me to solve it but i go on 6th Feb 16, that day also not solve it. but one think i tel in that shop no one(inculding managers) don't know what offer in shop, how can explain to customer. he explain different type offer day by day when i meet, than customer how can know the offers

Hi this is Synthia i have worked in the company Big Bazaar- Future Group India Pvt Ltd - Old Madras Road in Bangalore, Form 28-Sep- 2006 to 18 - Jul-2008, after i resigned my job i want to claim my PF. But almost i applied for more than 7 time of my PF but i am not able to get the Amount When i contact my HR each & every time he give me different reasons it is almost 7yrs still i have not received my PF amount. i want know what is the issues to claim my PF . When ever i ask my HR about the status he will inform me that your Pf form got rejected due to same reason i don't know how to claim my PF. 22-Oct-2015 was i again applied for my PF it's almost 5 month still i not received my PF No MH/KND/38491/25104. So i kindly requesting who ever read this mail kindly do the needful ASAP. I will be give big thank to the person who the respond my problem . Because i try a got a to get my PF Amount i have contact my HR more than 15 time but no proper respond form there side . Pls do the needf

Yesterday I visited Sohana Road Big Bazaar store around 1.30 pm. I bought around 5000 Rs from that store against bill no.0073705. When I came back home & I randomly checked the bill n found that one article " Himalaya Herbals Moisturising Aloe Vera Face wash" is charged more than its MRP.
Kindly do the needful hope u will understand it is an offence charging more than MRP...

Request to de-assemble the King size engineered wood storage bed as i m shifting my house and also to assemble it in the new house. The ordinary movers and packers are not able to do that. kindly do the needful as soon as possible

Regarding the bed which we have taken, in this the hydrollic equipment is not working three months of the date which we have taken[protected].after 6 months sravani has sent eqipments of complaint which we have given and even the thing which were repleaced where not working and she inform that she is going to send 90 kgs hydrolic if it doesn't work, she is saying we can think about it later, she couldn't say it exatly, when i was buying bed, staff informed that the mattress would support and now its not supporting and they said that they will change hydrolic, but they are not giving guarantee, they are troubling me from 8 months.so, i asked to change the bed but they are not changing.they are like how many ever times I have this problem those many times they will come and repair.and they are changing the bed. Bed costs-40, 000, matresses cost-40, 000 so total they charged 80, 000
I bought this bed with this much amount and 1 year is not yet done and i am facing many problems with it .

So please solve this problem as soon as possible...

I recently tried the Lux Soap Purple Lotus and Cream and dislike the smell. I've tried contacting the company with no reply. The smell is offensive.

Big Bazar should rename its stores as Fraud Bazar. Following incidences happened with me in the store:
1) Charged full amount at the counter even when rate card displayed a discount
2) Charged for both items in case of buy one get one
3) Added Rs.1300/- to the bill without even purchasing any item. when the same is reported a credit note which had an expiry of 1 month was issued instead of refund
4) Made to purchase more for a coupon and when coupon is issued it was to expire in 5 days.

I want to enter in big bazar to buy few items but I was not allowed as I had the bag.
Now I live in hostel and once I return will not be allowed so I will not be able to shop.
Y we just can't deposit our baggage at the baggage counter outside fbb

Product mrp offer amount charged extra charge

Trousers 1799 50% 899.5 944.48 44.98
Shirt 1499 50% 749.5 786.98 37.48

Why charged extra???

Cash memo no:0011277
Tr:9879
Till:6

I went to Big Bazaar on 22nd January 2016 and purchased some food items. at time of payment one lady came to me and offered a sim card of tata docomo. She said that the sim will be activated withing 48 hours. but unhappily the sim is not activated yet till now. they charged me 260 INR Bucks, Iawant my money back in same credit card which i had used at time of payment and now going to consumer forum to register a complain against her and big bazaar.
Just cheating with costumers/Offering SIM cards of tata docomo who is not activated till now.

Regards
Rakesh Goswami
[protected]

Purchased Colgate Frshmnt 500m in Bigbazaar MRP of the product is 190 but in Bill they charged us 199 ..even in that product they mentioned Rs 40 Off on MRP

I bought a large bull dog soft toy @Rs. 799 yesterday from Big bazaar, Aditya mall, Indirapuram. It's MRP is written as 1499. I checked on internet, its actual MRP is only 675 and after discount I am getting it @Rs.506. There is a huge difference, I want a refund.

Hi,

I got he modular kitchen delivered by Hometown 3 years back with the colour that was in display. Last November as an extension, I have ordered a Breakfast counter with cabinets and Tall unit with the same colour but Hometown delivered completely different colour. I have been following up with local store and they said they will replace the shutters with white colour matching the wall units. Then they said the order is already in place and the material will be delivered by December'15. When I inquired at the beginning of this month they said the order is not in place and is waiting for the approvals. I am going mad with the store guys giving me various versions.

Could you please look into this and replace the shutters at the earliest.

Thanks, Mahes, [protected]

Today i bought 3 kg of rice where they cheated me by putting double cost in the bill.They have cheated me lot of time and people, please check your rates in your bill while checking out. I have uploaded the photos below. See for yourself