Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

This is in reference to my order for a 3 seater recliner on hometown website (Order no.[protected], dated 24th April 2022.

The proposed delivery date for the same was 2nd May 2022, however, even after over a month's time, it has not been delivered. The delivery dates have been changed multiple times, with no possibility of connecting with a customer care team (the customer care number is not reachable since I placed the order).

Time and again I have received calls from the delivery teams giving me false reasons for the delay and suggesting new timelines which have not been abided by. Last week I received a call from the delivery team informing me that the order cannot be delivered and I should opt for an alternate product, which I did not agree to and asked for initiating refund of the booking amount. I have since then not received any update on the refund processing!

I am highly disappointed by this callous attitude from hometown and request them to provide me with a clear update on the same and order a refund on an immediate basis. I sincerely hope I will be able to find a resolution to this through the platform.

Please give us refund for profitclub card

Hi i am getting my refund of profit club card and no way to communicate with them.

Please help

Hi,

I bought Rs.1000/- easyday club card from heritage store. I got money from March to May every month money back Rs.200/-. But never use it and it got expired. I want my money back immediately. It's total Rs.600/- I lost because of your wallet.

Pls, help me in this ASAP.

Register ed mobile number for wallet is [protected] and mail id is [protected]@gmail.com.

Thank you
Maruthi Ram
+91-[protected]

Hi,

I bought Rs.1000/- easyday club card from heritage store. I got money from March to May every month money back Rs.200/-. But never use it and it got expired. I want my money back immediately. It's total Rs.600/- I lost because of your wallet.

Pls, help me in this ASAP.

Register ed mobile number for wallet is [protected] and mail id is [protected]@gmail.com.

Thank you
Maruthi Ram
+91-[protected]
+91-[protected]

Hi,
Last month I placed two different orders, in each order out of two item one item return due to size problem. I am yet to receive refund amount. Website and phone app is not working properly to raise issues.

Contact number: [protected]

Sir/mam
i have taken bigbazar profit club card in vinaya nagar, saidabad branch. The employees of bigbazar are after me till i take big bzar profit club card for rs 10000/- .In jan 2022. Once i came to know the bigbazar is converting smart bazar, i have approached branch. They told the card will be accepted once the formalities are over. Since both big bazar and reliance companies are very big and faith about them thinking that they will not trouble the customers. I waited for sometime. After, observing the environment and employees replies, i have contacted customer care center. Of big bazar . They have suggested to cancel the bigbazar profit club card by submitting the cancelled cheque etc., .In march 2022. They have given ticket no:bb3220073(this no. Has given by customer care center of big bazar in march 2022 for cancellation of profit club card). No response from them . I went to uppal branch and submitted physical profit club card to the concerned person on 6-5-2022. Till now no response. Now no body is taking the responsibility. I have contaced reliance customer care center. No support. Now, i am worrying whether they are processing or not. Nobody is lifting cutomer care of big bazar. I hope the issue will be sorted out.
Please do the needful.
Radhakrishna, mangatayaru

As their inbox is full, while i sent messages were rejected. Kindly do needful, how to I get my hard earned money back.

I recently purchased Easyday club membership in February but later in same month the store has been changed into reliance smart store. Also the online app not working. So what I am supposed to do? This is totally fraud. Please provide my money back or provide me service of Easyday or provide same features in any other shopping retailer like reliance smart store.

I am forced to take future group profit club membership by bigbazar in kathriguppe, Bangalore on Feb 2022 and later bigbazar closed because it has been sold out to reliance.i have not used it, the full amount 10k is in balance with the future group.but they have not setup cust care to take complaints and refund the amount.i don't understand how can this company is trying to cheat lakhs of people across the country. Please try to take action to refund the amount and resolve this issue very fast .this should be taken a volunteer complaint by the concerned authority. You will be making justice to lakhs of innocent people who are trapped with this cheating company. They have not yet announced anything about this matter so far in the press media to help the customers.some media should come forward to help us.

Hi,

I have been provided membership card (card No. [protected]), just a month ago it was about to shut done, without any information regarding closing.

As bigbazaar has been shut down by them without any notice, i am unable to redeem any amount (11 thousand) which i have credited to the card given by bigbazaar. Kindly help me to get my amount.

I have sent several emails to them, but didn't get any response.

Looking forward to receive your quick response.

Regards
IMNEET KAUR GILL

Hello, I have taken profit club card paying 10k in the BIG bazar as they have insisted to make this card saying to the customer that they can purchase 1000/ every month for 12 month. After getting this card, BIG bazar is closed and acquired by the reliance. Now customer are struggling to use this card as this card is not working in any reliance store. BIG bazar customer care number and email not working,

Dear Sir,

I have my big bazar profit club cards. There is balance more than six thousand in both cards. As per information big bazar is now sell out to reliance and my card is not in used in that mart and nobody tell me about my card.
Therefore you r requested to refund my rest money.
Thanks
Abhikant Kumar
Mobile no [protected] and [protected]

Kindly note your reference number: BB[protected] for cancelling my profit card membership no: [protected] which has not completed till now after 2 months passes away and i have not got money of 9100 till now...i have provided cancelled cheque, aadhar, profit card with [protected]@big bazaar...but now the customer care no. As well as mail id not working...i am feeling blatantly cheated...kindly do the needful for returning my hard earned money... my mail id:::soumya.[protected]@gmail.com and mobile no: [protected]

I have paid Rs. 10000 for Big Bazaar Profit Club Card at Noida on 12.12.2021 with a promise that I will get Rs. 1000 every month for 12 months to spend total Rs. 12000.

I used only Rs. 1000 on 12.12.2021 and Rs. 11000 is balance amount in my card which is unused,

I have recently known that all Big Bazaar Outlets are closed and the online shopping website is also showing consistently that we are upgrading, so, please confirm the procedure of refund of the unused amount. I want my refund immediately. Please confirm procedure.

Regards

Gaurav Jain
Contact @ [protected]

I have taken membership for profit club of total amount Rs. 10, 000 and did not receive the refund amount even after sending mails multiple times

I have a balance of 9014 rupee in my profit club card.
How can I get it back.
The screenshot for the same is attached.

Future Retail Home Office,
4th Floor, Tower C, 247 Park,
LBS Marg, Vikhroli (West),
Mumbai City District,
Mumbai, Maharashtra
India 400083

Subject: Refund of Rs. 6224.02 held balance with Profit Club Card Number: [protected] & Membership Card No.: 35546 by your Big Bazzar company to my below mentioned bank accounts.

To Whom It May So Ever Concern.

I am your Big Bazaar Customer having Profit Club Card Number: [protected] & Membership Card No.: 35546 having Rs. 6, 028.22 rupees along with 195.80 rupees as credit note total money amounting to: 6224.02 rupees which still remains with your company and can't be redeemed as you have abruptly stopped operations. I would like you to refund the aforesaid amount in my bank via online transfer as this future card is not honored by Reliance. I am providing details of my bank account for needful:

1. Current Account: Sanjeevani Dental Clinic
A/c No.: [protected]
IFSC Code: SBIIN0008189
Branch: Mahanagar, Lucknow.

2. Savings: Shubham Garg
A/c No.: [protected]
IFSC Code: SBIN0008189
Branch: Mahanagar, Lucknow.

Please refund the amount to one of above accounts.

Regards,

Shubham Garg,
Contact No.: [protected]
Lucknow.

Hello,
I am narayan bataki i have purchased BBPC card in dec 2021 and paid all the installment but from last 3months I an not able to use this card as big bazaar were close kindly refund my money as soon as possible.
I have send multiple mails to your website its fails every time and call on you r customer care no it also closed, what a pathetic service you are providing, kindly refund my money ASAP.

Narayan Bataki

I had bought the membership card from store code 2979 BB-BHUBANESWAR-ESPLANADE MALL, Bhubaneswar, Odisha in January 2022 for 10, 000. I have used it only once since then and rest all balance is still pending. I recently want to a mall to buy some groceries with the card and i was informed that big bazaar has been sold to Reliance. The reliance stores are not accepting these cards.

I tried contacting big bazaar customer care on their toll free number and email but no response. Please help me with the refund of my card. Please direct me to the person who can help me with my refund.

Customer Name- BIRAJA SANKAR BEHERA
Profit club Membership No. - [protected]
Mobile No.: [protected]