Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I have ordered from big bazar on 5 January, 22. They didn’t delivered my items and refunded my money which was not showing in my upi. I have talked to there customer care and they simple said go to your bank and show them your reference number. I have visited my branch but they didn’t helped me out and said we don’t do anything like this. Please help me out. I m sending you my reference number with date and amount

I had brought two jeans short on[protected], from big bazar kompally branch. While billing first i had paid through phonepe the amount was deducted but in big bazar the bill was not generated so they insisted me to pay through the card and told me that i will get the refund with in 15 days, but from last 6 days im visting that kompally branch, its been closed today i went and somehow managed to talk with one of the branch member who is working inside the office, his name is harish ([protected]) he looks after the refund. He told me that this bigbazar is sold to reliance digital store and no process is going on here, we can't help you on this as no mails and nothing is working here. He is also saying that once reliance opens the store you will get a refund. I don't feel any sense of his words, it is almost 20 days that im waiting for refund, and still no more i can wait for this. Kindly find a solution and process the refund. Or else under consumer protection act 2019 NO.35. i will find a complaint.

As everyone we Got Big Bazaar for Groceries and stuff. From last 2 Times I'm noticing chasiers are Adding 2.36rupees for Personal Account Insurance and 2.36rupees dor Speical Benefits. None of them know to us. Nither he Informed me Before adding those charges in my receipt. Today it was the third time. He added those Charges and Did not even bothered to inform me. That is My Money which i pay. They are robbing us. Just multiple these few Rupees to Million customers they have. People Dont even bother to Ask them what they are adding or why. There should be Legal action against big baazar.

I had purchased several items from Big bazaar, Bhavnagar. Out of which one item was defective. So I returned it and a credit note was issued vide memo no. CN#00004669 store id 0513 of Rs 749.50.
Now the Big Bazaar at Bhavnagar is closed now. Kindly arrange for cash refund for the same.

I transacted at FBB, Big Bazaar, Korum Mall, Thane West, Maharashtra, India on 6th Feb'22. Clothes worth Rs 2209 were selected and the amount was paid through GPay app (Google Pay). The transaction reference no., date and other details are mentioned in the attached screenshot.

While the above said amount was deducted from the bank account instantaneously, the FBB Big Bazaar counter staff said that the store has not received money. We waited for a few minutes in the hope that the amount would get credited either to FBB or to our bank account. However it did not happen.

We waited further for about 2 weeks and again went to FBB at Korum Mall on 20th Feb'22 to check the status. The store staff informed me that the amount is not credited. The amount is not yet credited back to our bank account. In the meantime we contacted our bank and Gpay several times and the bank and Gpay maintain that the amount is paid to Big Bazaar. Attached a screenshot to this effect from Gpay.

Would request you to kindly help me get my money refund to my SBI bank account as I was not given the chosen merchandise (clothes) on 6th Feb'22 and haven't received money back.

Hoping for an early resolution as it is almost 30 days old.

I had paid Rs 2209 for purchase of clothes from FBB, Big Bazaar at Korum Mall, Thane (W), Maharashtra on 6th Feb'22 through GPay.

The GPay transaction ID can be provided if required.

I contacted Gpay who confirms that the amount was deducted from my SBI account and paid to Big Bazaar. We waited for about 15 days and again went back to the shop physically to ask for refund.

The shop maintained that it has not received the amount and hence denied any refund. The shop employee promised to raise an internal complaint but even after followup lateron, we were never given details of complaint.

Now it is one month past and we have neither received a refund nor the merchandise of the above stated amount. Therefore I am forced to make a complaint in consumer forum to get my money back.

Not received the CASH BACK for two invoices on FBB purchase on 16/2/22

Tax Invoice No. [protected]
[protected]

Here i am writing after 3 months of order.Within 3 months period, i have written so many emails and also tweeted but did not get any respond. How they will give resolution if even they did not even reply to my mails or my tweets.And i also called on your tollfree number but call could not take place and from starting approxx 100 mails are written by me but always got same reply "Thanks for writing and forwarded your concern" or no any reply.

My problem is regarding my order whose order number (Order id :[protected] which was placed on 24th November 2021. They returned my product when i asked to courier buy to payment done via wallet then he said that its not possible then i went to store with that courier boy because at that time I have some amount in my future pay wallet and also 1 coupon code of fashion products.I did not tell delivery boy to redeem my coupon, how can i say this, because coupon is redeemed only in store, that's why I go to the store to get these benefits but when i go for billing then they refuse from billing of the same product at same price and when i asked why are you doing like this then he said that by mistake this product is going to deliver to you.When i reached store then they take so much time to search that product while i have same product which are in packet of delivery.But they take so much time and i up and down many times to stairs and was very upset on that day.They only harassed me when he know already that he will not going to bill.

So in the whole process, I don't have any fault, you have put products on the website and courier by store but now they are saying it is sent by mistake because products of that price are not available but I am concerned only about products not pricing so please arrange..
Again I am requesting to arrange that product and it is available in store. I have seen that many quantity of sandle of Lee Cooper.

I sent so many emails for refund and polics fir, but still no refund received, i request to refund money immediately
Rajesh Rajpal
[protected]@yahoo.com
[protected]

My bill details
Till no 39
Tr no 28515
Store code 2693
Date 7feb22
Amount 7597
Store name Big bazaar vasant kunj Ambiance mall Nelson Mandela delhi
I have already deposited my clothes and bill on 7feb22 but my amount is not add in my wallet I have many times of complaint and store visitbut no response
Every time store staff commitment ur amount will be reflect in 24hours but not add
Store staff demand bribe
Complete store staff is corrupt
Please refund my amount in my wallet
Again I am not visited the store
I am very disappointed and upset about big bazaar services
[protected]

Dear fbb team,

I have bought a full hand shirt at a big bazaar shop at SouthX mall in Kanpur. The shirt which I bought is not fit enough for me. Is there any possibility to replace my shirt with the next fitting size for me?

Home Town is a fraud company. It is a group of some cheater people.
Never buy any product from them.

I purchased a speaker of koryo but the big bazar has not provided the neccessary service for past 3 months

I purchased the some of groceries on[protected] from big bazaar gokulroad Hubli 580030
In that one of eastern chicken masala which was charged 64₹ to me but the MRP is 52₹ I raised complaint in bigbazaar feedback option but until now no one responded to me.

When i look at Big Bazaar bill, they charged me for personal account insurance which i have never taken. This is a fraud. People are usually don't take closer look at bill and they are looted. Think how much they have collected in such a way..
Also Big Bazaar charging for special benefits. What are they?? And how one can deduct it without any communication??
This is very serious matter..
Immediately Stop this nonsense.

Dear Concerned,
I have bought a Pigeon Rapido Premium Induction Cook Top from Bigbazaar 52/6, VIP Road, Parvathi Vihar, Kolkata - 700059 on 13. 02.2022. Invoice Number [protected].
The product is not working, I went to the store on 16. 02.2022 to return or exchange it but the Customer Care Executives said I have to call Pigeon Customer Care for a Home Service repair. I called Pigeon Customer care ( at[protected] and they said there is no home service for the product.
I called Bigbazaar Customer Care at [protected] and spoke to Jayesh and he told me to go to the store and get the product replaced, and gave me the Customer Care number of the store[protected], but this number is continuously ringing and no response.
I want to return the product and exchange for a new one, if you can't resolve the problem, I have to contact Consumer forum and file a case.
I have already sent a mail to [protected]@bigbazaar.com, but the mail keeps on bouncing back, it says mailbox full.

Please look into the matter on urgent basis.
Soumyasree Ghosh
[protected]
mail - [protected]@gmail.com

Big bazaar is really the bedt example of a great buisness running down to failure. Their service crew is ill- mannered and their customer service department is the worst I hv ever seen. I went to Prayagraj center and baught aluminum foil on which 95 was printed but when i gor the bill it was 220. Actually they have a very fraudulent way to displaying price. The discount will be written in big but actually price will not be seen untill you zoom in your eyes to look for it. So i tried to return the foils as they were very expensive but the CS refused and talked arrogantly. He do whatever you can do we can't pay you back. This was the last time i went. I'll recommend everyone not to go there to buy anything. I believe Amazon and other are better option at least they have polite and customer centric services.

I have placed order on future pay app on 29/01/22 and 1085₹ is deducted from my bank of India debit card but order was not placed when I called call center of big bazaar they said due to technical issues order was not placed and my refund of 1085₹ is initiated and u get it in ur bank account and I didn’t receive my amount in my bank kindly give my money back
Mobile no: [protected]
Kavita wani
kavita.[protected]@rocketmail.com

My bbpc card validity expired 2 yrs ago but there's a balance of 9000 in it. I asked for a refund and submitted all the required documents for the refund as told by them, but there's no response and it's been a year..

Good evening!

Memo No.: 0084316
Tr: 14671
St: 2590
Purchased on 11/2/22
Time: 16:04
Tax invoice number: [protected]
Biller by: Vishawas Naik

I have purchased from Big Bazaar, Goa at Mall De Goa, Alto - Porvorim the following:

1.) 2 Voom Top Load (1L)
2.) 1 Wipro Soft touch Fabric conditioner (800 ml)
3.) Surf Excel Blue washing powder (500 gms)
4.) 1 TS nail enamel

The total of the bill was Rs. 675.46

I asked Mr. Naik for the option of Google Pay or card but he told me that we could pay only in cash.

I paid Rs. 1, 000. He then asked for change of 5 rupees. I gave it to him and he returned back only Rs. 30 to me!!! I did not realise at the moment but returned home and realised the same!

Please resolve at the earliest. Or guide me what can be done

Thank you in advance
Dr. Denise Rodrigues