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Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

bigbazaardirect.com

2.5

Updated: May 15, 2024

Complaints 3868

Resolved

1795

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2073

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Big Bazaar / FutureBazaar / Future Retail / HomeTown reviews & complaints page 35

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Address: Ramgarh

The manager there looked at us with bad eyes. He used to sexually abuse me. He used to talk dirty to me. He called me at the counter and talked dirty to me. When I used to do my work alone, he used to disturb me mentally. When I did not listen to him, I was unfairly thrown out. i need this job very badly
and thrown me out for personal issue
and the issue is that i didn't listen them
So I request you to kindly pay careful attention to the manager and kindly take action on this

Dec 30, 2021

Complaint marked as Resolved

Please help me to get my job again..

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Address: Porur, Chennai

I bought a branded Buffalo Jeans for Rs. 1699 in first week of November from Fbb Chennai (Porur). I used it by the end of November and after my first use, while washing color was drained out from the jeans. This Jean is not worthy for 1699. I rarely use Jeans and when I wear it on the 2nd time and enquired about its fadeness and my wife complained that the color was gone while washing. It has passed almost 1 and half months and I do not have the bill. But I have the magnetic barcode from the jeans.

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Address: Phoenix Mall, LDA colony, Alambag

Hello,

I visited Big Bazaar in LDA colony, Alambag, Lucknow. Tyree representative Puneet, Amarendra misguided for stove exchange and it made my old parents to carry old stove for exchange. Upon coming back, they changed their words and mentioned that the exchange offer is no more applicable. I request that these representative be called for inquiry

Thanks and regards

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Address: Big Bazar, Birati, Kolkata 700051

I had ordered grocery through the big bazar mobile app (my order id[protected] on 12th November 2021 from Big Bazar Birati store (Kolkata). Few Items were not available and hence they issued an Invoice which shows refund initiated for the unavailable products. Refund amount Rs. 180/-. But till today I have neither received the refund back to my credit card nor have I received it in my futurepay wallet. I have raised complaints with Customer care BB[protected] but without solving it they just closed the complaint after one month on their own. After following up again and again over email they just say the same thing that refund initiated. But they are unable to give any proof like transaction id for the refund etc. I hope the complaint reaches to senior level officers who can resolve my complaint instead of copy pasting the same answer again and again. Its a very small amount. why would such a big brand not refund the money and play with its goodwill is beyond my understanding.

+2 photos

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I was ordering grocery worth INR 1051 from the big bazar app. I was given a INR 100 as credit in the wallet as a promotional offer. I added another INR 951 in the future pay wallet so that i could complete the payment for my order.

While placing the order and clicking on the payment through wallet i was unable to use the money in the wallet that I transferred . It said payment cannot be made through this please use another mode. On repeated attempts the error shown was the same.

Further, i tried raising a grievance on the app but there was no response. Also, i tried calling them but no one was there was a customer resolution. I think the number on their website is just for dummy purposes.
I also tried to review their app on apple store, while doing so i see that there a quite few people with the same complaint.

I request you to help me find a resolution so that i get my money back and also that they dont cheat other customers like this.

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Dec 26, 2021

Updated by Prakshi Kothari They are not refunding the money nor can i use it. My money is just unethically blocked by them

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Dear sir, gift voucher refund not initiatd, as per required detail are following.
ORDER NUMBER[protected]

REGISTERED CONTACT NUMBER:[protected]

GIFT VOUCHER -[protected]

I am ver bother, please do it as soon as possible.

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Address: PAN India

1. Purchased a Profit Club membership from Big Bazar in Oct'21
2. Supposed to redeem Rs1000/- per month from the Profit Club account
3. Tried to place my 1st order on 9th Nov'21
4. List was prepared and finalised
5. Went to process payment [part of which was to come from Profit Club and the balance to be paid by me from my credit card account]
6. My credit card account got debited, but the Profit Club account was not redeemed for some technical issue and thus the order got cancelled
7. Lodged a complaint - BB[protected]
8. Till date my issue is unresolved
9. Interestingly, the money debited from my Credit Card, when refunded after 3 days [ again interest loss ], was not paid back to my credit card account, but put in Future Pay Wallet [Future Groups Business created]
10. I have done not less than 15-20 calls to their customer support team
11. Every time a new person would pick up the call and you have to explain the case from very beginning
12. Each one of them would say that the case would be resolved in 48 hours; Today's commitment was that it would be closed in next 4-5 days time
13. If such a reputed business house resort this kind o[censored]nethical business practice for 1000 customers, just imagine, what kind of money thay can held up and what kind of interset they can save for themselve. I am sure their customer base is much higher than the number suggested by me.
14. Its a mental & physical trauma alongwith financial loss

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On[protected] I have purchased Borosil glass bowls from big bazaar kachiguda branch. Billing time is around 5:15pm to 5:45pm. I have provided my mobile number at billing counter, [protected]. Now that glass bowl is damaged. In order to replace that bowl Borosil company asking for bill, so please consider our request and send us duplicate bill copy. Mail id [protected]@yahoo.in

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Address: No 5 SS Nivas Gajanana Layout, Thodataguddahalli Nagasandra Po

Warm greetings, My name is U Vijayaraj I have epf account at Bangalore region . I had left from organization. Employer created uan profiles as wrongly. So i can't able to claim . Also from employer submitted ECR correction request form epf office at Bandra Mumbai, along proof hard copies for which is need to change . But nothing to change still now. Please find the attachment of proof . Please do the needful asap.

MY UAN NUMBER :[protected]

Thanks and Regards,

U Vijayaraj

Mob:[protected]

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Address: Big Bazaar Store, Tonk Road, Jaipur (Near Goapl Pura Mode)

I have been trying to buy things from big bazaar online portal and while buying, just to confirm from the Ecom assistance, no body is responding to my grievance and no one is responding to my concern from last twenty days. A suggestion to these fellow executives, if you do not want to sell online and only believe in offline mode of selling, kindly shut down your online portal completely so that the customer should not have even the slightest hope from you. Third class pathetic service and extremely lame service centre response which doesn't even get connected in the first place

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Dear sir/Maam,
Kindly look into the matter,
Today I have ordered essentials from BigBazar, Phoenixmall, Chennai with the help of Big Bazar App.
Money has been deducted from my account.
I am attaching the deduction image Kindly look into this matter.
I would be highly obliged.
Transaction image attached herewith
Kindly resolve this

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Address: C1/1 Staff quarters Kendriya vidyalaya AFS Bamrauli.

Dear sir, with due regards I wish to inform you that card[protected]was issued to Mr. Sanjay ojha from bigbazar allahabad branch. With amount 10000rs.
During corona period validity of card got expired.at that time 4000rs was left in that wallet. I have submitted the card(original) along with cancelled cheque & application in big bazar office at allahabad. Still they have not refund the money in my account. When I approached the coustomer care they are saying that no amount is present in my wallet. Please take the matter at prirority and inform me.
Thanking you
Sanjay ojha
Mob: [protected].
Air force station
Bamrauli.
Allahabad

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I have purchased an item from Big bazaar, Piplod, Surat Branch in the month of October, 2021 and due to some defects have returned the same.At the time of returning the person said me due to technical issue in the wallet balance we can issue credit note for this which validity is of one month for that I agreed.The credit note was issued on 25.10.2021 and due to festivals and outstation I visited at the store on 25.11.2021. On 25.11.2021 the person said that your credit note is expired, reason the validity is of 30 days not one month but we will talk with our IT team to activate this credit note and you will get call in 2-3 days I agreed for the same. 8 days passed I have not received any call from the customer care so I visited the store again. The store person said that due to Sunday it's not possible for me to resolve today but for sure tomorrow i.e. on 6.12.2021 your credit note will activate. I have taken his contact number to confirm before visiting the store. On 8.12.2021 I called on the given number that my credit note is activated or not.Shall I visit to purchase the item. So the person confirmed that yes your credit note is activated you come note take the things. I again visited the store this is the 3rd time I visited after wasting my one hour on 8.12.2021 again the store persons said that your note is still not activated and you have to visit again after our call. This is the Bigbazaar to take my 500 rs I visited 3 times and still my issue has not resolved. I stay approx 15 kms away from Bigbazaar store and to take my 500 rs 4 time visit is really harassment for me. In the busy working days like what Bigbazaar is doing with their customers.

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Dec 08, 2021

Updated by Anisha Sahuwala I have purchased an item from Big bazaar, Piplod, Surat Branch in the month of October, 2021 and due to some defects have returned the same.At the time of returning the person said me due to technical issue in the wallet balance we can issue credit note for this which validity is of one month for that I agreed.The credit note was issued on 25.10.2021 and due to festivals and outstation I visited at the store on 25.11.2021. On 25.11.2021 the person said that your credit note is expired, reason the validity is of 30 days not one month but we will talk with our IT team to activate this credit note and you will get call in 2-3 days I agreed for the same. 8 days passed I have not received any call from the customer care so I visited the store again. The store person said that due to Sunday it's not possible for me to resolve today but for sure tomorrow i.e. on 6.12.2021 your credit note will activate. I have taken his contact number to confirm before visiting the store. On 8.12.2021 I called on the given number that my credit note is activated or not.Shall I visit to purchase the item. So the person confirmed that yes your credit note is activated you come note take the things. I again visited the store this is the 3rd time I visited after wasting my one hour on 8.12.2021 again the store persons said that your note is still not activated and you have to visit again after our call. This is the Bigbazaar to take my 500 rs I visited 3 times and still my issue has not resolved. I stay approx 15 kms away from Bigbazaar store and to take my 500 rs 4 time visit is really harassment for me. In the busy working days like what Bigbazaar is doing with their customers.

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My money deducted on 2nd Dec 2021 from my debit card then I paid by cash
Still not refunded
Kindly do something

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Address: Mysore

Ordered wardrobe and coat, used only for 4 months wardrobe started powdering from everywhere and coat started damaging, no proper support from home town when we purchased there said life time free products service but now there telling it's not possible it will be done on chargeable

+2 photos

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,
I have already complain for Refund against my Order.
But Company not issued my refund till today.

My complain no is CT[protected] .
DATE OF COMPLAIN[protected]
ALREADY REMIND ON[protected],[protected], AND[protected].

But unfortunetly Refund not relese till now.

Dec 3, 2021

Complaint marked as Resolved

Hi, I have already complain for Refund against my Order. But Company not issued my refund till today. My complain no is CT32101506811 . DATE OF COMPLAIN - 11-11-2021 ALREADY REMIND ON 19-11-2021, 22-11-2021, AND 24-11-221. But unfortunetly Refund not relese till now.

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Address: Indore

Missing product
No one is responding
I paid full payment in advance

Date of order 25/11/2021
No one is helpful

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Address: Indore

Missing product
No one is responding
I paid full payment in advance

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Address: B 303 Rees bhatwadi kartikeya enclave dandphata road Rasayani410222

Http://ebay1688.com/#/home I registered here and I started ordering the product and I ordered 4 product after that vip3 I have to ordered 5 product and told them I can't afford total 5 product they told u order 3 product after I started to order product 1st to I did it an I can't afford 3rd product but they u do only one after that u can withdrawal that money with commission and I did I deposit 20, 000 after that he told me there is no 5 product only one product is there that's why u did that also then u can withdrawal your all money nd commission itold alot time I can't do that at all bt he told othervise i[censored] will not do you can't able to withdraw money then I deposit more 20000 after that
immediately they change the product and increase cost and that product is for 60000 and I deposit more 20000 and again they change the product and increase. And that product is for 79, 999 I told them I can't afford that plz give me money back but they told do that after that you will get but they are increasing the product so I can't afford that I need my money back I don't want commission and all but I want my money back that much I have spent
He is assistant customer of ebaay
platforms
His name is Brenda
Phone no.[protected]devraj makasi
His upi I'd:
[protected]@icici
[protected]@icici
[protected]-
Address of phone no -PT-VIVANA MALL THANE-MUMBAI, Pantaloons Viviana Mall 1st Floor, Cadbury Junction Eastern Express Highway Besides Jupiter Hospital, Thane-West 400601, Thane, Maharashtra 400601

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Address: Alipore Park Rd, Khidirpur, Kolkata, West Bengal 700023

Dear Sir,
I have visited the Big Bazar Outlet in Khidirpore on 24th Nov, 2021. I have made the payment by card at the check out counter in ground floor. But upon reaching home, I found that I have been billed for an item but the item (PEARS SOAP PACK) had not been packed during checkout.

I request your kind support in this regard.
Terminal:024
Trans: 30710

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