Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I have ordered some essential items yesterday through BIG BAZAAR APP. As there was NO CASH ON DELIVERY OPTION so I had to choose ONLINE PAYMENT METHOD (UPI). The payment got deducted from my account but on Big Bazaar App they showed "Payment Awaiting", later on ORDER GOT CANCELLED.
~They DO NOT have a valid Customer Care Number in operation.
~They DO NOT have appropriate problem resolution system.
~Their app DOES NOT work properly.

I NEED AN IMMEDIATE ACTION & MONEY REFUND.

On 15th August 2021, I went to the Big Bazaar and bought some groceries that included a Horlicks. The store was filled with people and the cashier billed in hurry. I rushed back home and later found that was billed twice for a the Horlicks.

Since then I have been trying to reach them and nobody responds.

Details:
Big Bazaar Sentrum Mall, Kanyapur township, Gopalpurpargana shergarh, Dist Burdwan Asansol - 713301

Tax Invoice # - [protected]

CH: 381276 Bibhash Ghosh

My delivery(04.08.2021) got failed & i was assured refund via sms(screen shot attached),
But it's been days still didn't receive any refund...so let me know what's the cause of delay.
Order id:[protected]
I also complained via toll free no but still no action taken this is just becoming so much disgusting
Complaints ref.BB[protected]
Whenever i call they just say: u will get ur refund in 24hrs but that 24 hrs is taking a month.

I added some amount into future pay wallet through future retail limited. Money got deducted from my account but didn't get added to my future pay wallet plz look into the matter

I have ordered fre products from big bazaar on 12th August and it's expected delivery date was 13th August, 2021. Its been more than 3 days and I still haven't recieved my order. Neither are they replying to any mails nor picking the calls. I have also paid for my order and I am tired of waiting.
Either you refund my money or deliver my product as soon as possible.

We buy india gate basmati mogra rice 5 kg and the mrp price is ₹305 and after giving offers they sell at ₹ 250 but after billing they charged ₹319 that's is 70 rs more than offer price. This is not the first time they are doing this to coustmers.
If they are charging₹70 rupees more than the offer price from one customer than imgaine their black income for a day.

Customer Name Garima Namdeo
Customer Contact Number [protected]
Customer Email Address [protected]@gmail.com
Transaction Number Mobile [protected] Online purchase of Rs. 1555/- on 24.05.21
FeedBack I have not received any cash back out of Rs 1000/- till date

Hello,
Please STOP sending SMS alerts of your marketing message to [protected], I also remind you that I have unsubscribe all SMS messages through 575758 with DEALZ NO. Your confirmation message for unsubscribe is received but I am still receiving messages, this is to remind you that your future messages will take me to consumer court.

Please STOP this nonsense messages.

I was online order with Big Bazar (Orderly Bazar, Varanasi) of Rs. 2418.02/- with order no[protected] . As per Big Bazar offer, we got 3kg free sugar on order above Rs 2000/- but Big Bazar (Orderly Bazar, Varanasi) not delivered my free 03 kg free sugar. I have lodge many complaint to bigbazar through call on customer care/service but my issues is still pending. From 02 Aug'21 to 7th Aug'21, They told that your sugar will be delivered today but today Big Bazar Store manager Mr Vijay told that sugar is not available in store from last 1 week. If sugar not available then why they wrong commitment with customer.
Big bazar mentally harassing to me and fraud with me.

Hi Big Bazar team,

I just wanted to know the product name which is charged in my bill and I also wanted to know why you are taking charges of insurance.

HM UTL PLN CL 20X20

Hi Team,

I purchased trolly bag safari in vizag big bazaar in the year 0f 2017 but that bill print less so I need the bill of my product so kindly reach me [protected] now they are asking the bill now I want to get the service

I am getting number of smses from bigbazaar . I informed them once but they are not doing anything about it.

Sir i have received from your company. he ask me that your laptop. then i purchase a shoes from ur company. after that i received another call from ur company ur laptop has ben shipped and i also received another call from ur side he ask me you have paid gst, then he ask me your product has some technical fault after that i paid another amount & at last i received another call for realse id i have also paid an amount. But nothing is doing your side. on 02 Aug 2021 i received another call from ur side he also me maintain your account balance i also maintain account balance. he asked me that u should candled ur transition but when i cancelled my transition i have also paid amount i last i have paid near about rs 40, 000 my side.
please refund my amount
Thanks

I have ordered study table on 21 July 2021 and the delivery date is 30 July 2021. I could see the status is still payment confirmed. Shipment is not started yet. God knows when delivery will happen. Frustrated with Hometown. I have called and emailed multiple times, but that's if no use.
Case ref# 02106249

Hi, I have placed order on Big Bazaar on 21-Jul-2021 with Order ID:[protected]. My bill amount was ₹ 766.00. As per offer I am eligible to get 1 kg sugar free with the order but I have not received it yet. I have placed online complain on Big Bazaar site but that was not addressed . I have called call center and enquired about my online complains but they told no complain was locked and then they took my complain and logged in their system on Jul 23 with Complaint No :  BB[protected]. but still no one has resolved this issue. This is not deserved from such a big company to trouble their customers like this. 1 kg sugar is not a big deal but if company is providing such offers they they should make sure that they are fulfilling them. Disappointed.

Regards
Ruchi
[protected]

Please help me, I keep getting unwanted sms from bigbazaar and my number is : [protected]

They keep harassing me by sending message and I am not happy,

Please help by ensuring they have a strong policy and not harass not only me
other customers too by sending nonsense promotional ads

My Big Bazaar Profit Club amount also showing expired due non usage in COVID-19
I was ordering online from Big Bazaar in which no benefit of the Profit Club card (no.[protected]) was given to me and i had paid full amount of Rs 10, 000 prepaid for almost 1.5 years. In between when merger of Big Bazaar and Reliance the stock was virtually nil at all the stores of big bazaar for almost 6 plus months so i could not made any purchases. and in between the lockdown happend twice. Now when I went to big bazaar and they said the card is expired and out of the balance of approximate Rs. 4000 only Rs. approximate Rs.1900 will be refunded. This is totally unfair trade practice as in COVID times everywhere the timelimits are being relaxed. More so in this case hardearned amount is already with them and they are earning interest over it. It should be immediately refunded or else I would be compelled to approach Consumer Commission and take legal action.

I ordered a few things from Forum Mart Big Bazaar of amount 664 INR. Its been 3 days and the amount has still not been refunded. I tried the payment first but it failed twice but then suddenly when I checked my bank balance the amount was debited. Pls help me get a refund as fast as possible.
Payment was done through Future Pay.

As per their current offer of instant credit of 1100 on putting 10000 in futurepay wallet, I deposited 10000 to this wallet.
10000 is debited from my account promptly but not credited to wallet.
Could not purchase the items also.
Want to sue bigbazaar for fraud and mental, emotional, physical and financial inconvenience.

This is in regards to the online order which I have placed with Home town having order no.[protected].

Sigma Mesh Medium Back Chair in Black Colour by HomeTown
(HO340OS50ZUJHTFUR-478048) To be delivered by 03 Jul 2021

Seems I did a very big mistake by ordering online from hometown. As this particular order is taking almost a month to get delivered, infact more than a month. I have been patiently waiting but now you have completely tested my patience out.

Also on top of that, service team from HomeTown is really pathetic as they don't provide resolution nor any kind of service which is expected of them. As one guy says it will be delivered today tomorrow in two days and at last one guy says it would be delivered by 18th July.

But still the delivery is not done and also no proper resolution is being provided by service team. We have to follow up on the emails we have to reach out for the delivery.

Yesterday was the commitment date for delivery but still the delivery is not done.