Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I have ordered groceries from Big Bazzar Tirupur through their website on 09/June/2021. The order number is:[protected]

The status shows that it was delivered
Confirmed
Wed, 09 June ‘21 at 9:05 PM | 42 Items
Packed
Thur, 10 June ‘21 at 10:02 AM | 42 Items
Delivered
Thur, 10 June ‘21 at 11:16 AM | 42 Items

But I have not got any delivery and also no one has contacted me till now.
Even not able to reach them through phone number given.

Cash back not received as yet vide Order ID #[protected] dated 27.05.2021 for ₹ 1506/-.
Mobile No. - [protected]. No response has been received from Big Bazar.

I ordered online thru big bazaar app some items from Big bazaar Tarnaka Hyderabad yesterday and those were scheduled to be delivered yesterday but till now no updates about the order except for the following message
Dear Customer, your order[protected] is packed & ready! We will update you as soon as it is out for delivery.
-Team BigBazaar
No response from the customer support .l have already made my payment
Necessary action to be initiated to resolve my problem and the products are delivered
Very frustrating experience with big bazaar

I ordered some items yesterday with the following order id and it was supposed to be delivered yesterday and the payment is also made but till now no updates about my order and also the customer support is switched off
[protected]
I am worried that the products which l ordered is not going to be delivered as there is no response from their side
Please initiate necessary action to resolve my problem

Big Bazaar makes a 2-hour home delivery promise. On May 31st, I ordered a few items (Order no[protected], and it was supposed to be delivered (slot selected) between 2-4 pm on June 1...it was the first slot available (almost 24 hours later) in a 2 hour delivery promise!!! It did not get delivered that day. However the app showed that the goods (perishable, including fruits and vegetables) were packed on that day (June 1) and it kep on saying that it will be delivered on June 1. The next day, 24 hours later, their delivery guy called me, saying that they will deliver it on June 2. I asked him to get fresh fruits and vegetables and he refused saying that he cannot unpack and the goods were packed the previous day. I told him that I do not want stage fruits and vegetables (from a previous experience with them). So he did not come to deliver that day. Ever since that day, I have been chasing them over email and phone and they refuse to revert or promise anything about fresh vegetables or a refund. Finally on June 5, they said they will refund and cancel the order. Then on June 6, I noticed that on the app, they showed the order as delivered. Then I tried to reach them on the given no ([protected]) and they do not answer my calls any more. It has been a nightmare dealing with Big Bazaar. They have wasted my time and caused mental trauma. They not only need to refund but need to compensate me for my lost manhours and mental trauma.

As per my Order No[protected] on 02/06/2021 I booked 16 items, but I received only 10 items. Several times I called to store but didn't get proper reply. Total 5 items not delivered and value of this 5 items is around 339/- not yet received.

Adding Photo snap of item received for further verify.

Refund of an amount of Rs.475/- not yet recd from ur end kindly take immediate necessary steps to refund the above amount and take action for such delays regards

I have order on big bazaar app for food and grocery for Rs. 2893.66 . The Order to be delivered on 23.05.2021 . The order was not delievered . The payment made from future pay app was Rs.2893.66 . After two days In big bazaar app, order status mentioned and cancelled.

The order was not delievered and also the payment they have received was also not refunded till date. I have contacted on mobile no. mentioned on Big bazzar app and complaints via app 5 times . The mobile no. is not working and Email, there is no response till date .

The amount also till date not credited by them . The order will be delievered by Big bazaar, Saligramam, chennai .

On[protected] i have been charged 2822 Rs 2 times .My money got deducted 2 times .And even after compalining i have not received a satisfactory answer for it .I have also shown them the reflection of 2822rs amount in my sbi Bank of same amount and same time but they say that it is not showing any details in their system .I have given them all the required details sorted my problem till now .It is just not done it is now more than 13 days

Kindly look into this matter till date i havn't recieve my order and not get refund till date. The staff of the elante is of no use and ignoring my matter and rejecting my calls. I am attaching screenshots of all information. Please reslove my problem in one week otherwise i will go to consumer court and reach to your ombudsperson for further action. Thanks in advance

As per the app for the order #[protected] done in Big Bazaar Udupi, refund of rupees 483.86 was initiated on 9th May 2021 and expected refund was 12th May 2021. But no amount was refunded.
Can this please be escalated to get the refund amount asap?

I have booked the products through online on 2nd June 2021. Amount got deducted from my account and goods are not delivered and on top of that bigbazzar app showing order cancelled. Raised complaints through app, emails, phones no response.
Order details :[protected]
Total amount: 2528.65
Phone : [protected]
Dear Customer, Thx for INB txn of Rs.2126.21 frm A/c X0905 to FUTURE RET. Ref IGALFTTQG5 on 02Jun21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

Order No:[protected]
This order was placed at 04/06/2021, 3:09 PM, while the payment was done using Phonepe. The payment was successfully done and transaction ID received for it. But order was never confirmed or delivered.

Order ID:[protected]
In respect to the above order ID the value i have paid is Rs. 1, 675/- out of which the Green Tea Bags worth Rs. 330 and Tub worth Rs. 249/- have been delivered as per the order description. Rest as follows:
1. Round Neck Embroidered Top worth Rs. 299/-
2. Strechable printed leggings worth Rs. 399/-
3. Round neck printed T-shirt worth Rs. 199/-
4. Graphic Print T-shirt worth Rs. 199/-
are not as per the product description. Hence, i request the company to pick the products and refund the total amount of Rs. 1, 096/- at the earliest.

Regards

Divya M
Mob: [protected]

I have ordered for Disney t-shirt blue shirt but received some old white t-shirt. Same ways some dates which is irrevalent to the one I ordered (ORDER#[protected]. Even I complaining lot of times, I didn't get revert customer care team. Big Bazaar Hosur is looting money in this way.

Also mentioned 1000 Cashback in Futurepay for 1500 order. Put two orders of 1500 (Order ID-[protected],[protected]. But didn't received the cashback.

Given False commitment or WRONG PRODUCT - No Proper response from Customer Service.

Requesting a immediate action against them

We have ordered in the big bazaar on 31 st may, after the 4 days not received the order, if they are unable to deliver they need to inform even they have not done that,

Waited for 4 days, unable to reach the customer service,

customer service keep on replying as you will get the order within 2 hours, but not received yet,

Order Id:[protected]

And there is no option to initiate the refund in the big bazaar website.

If they inform its delay for order, like intimation message or call or chat, it would be benefit for the customers,

As customers wont get confuse, they will wait for the order.

As customer we are at wavering mind as we will receive the order or not.

I think its not good way for treating the customer,

Dear Sir /Madam

My Order Number[protected]
Invoice Number -[protected] Invoice Date -01/06/2021

Agaisnt this invoice HSN code[protected] No (Haldiram Phalhari chiwda ) HSN code[protected] No Haldiram Boondi

Short supply please check and take correct action against this asap

Waiting for your reply

Bigbazar Raghunathpur has taken my worth Rs536 but failed to deliver and refunded only 293.

In this case I request you to look into this so that they refund full amount or;Rs536.

Order#[protected]

My order no is[protected], Purchase/invoice date -24/05/2021.Purchase amount - Rs 1510.32, , , , , , , , till date I have not received my cashback. Kindly resolve the issue Asap.

Contact no - [protected]

Purchased some items on online. Payment already made by debit card.
Not yet delivered.