Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Address: GAYA

Dear Customer, Thx for INB txn of Rs.2011.65 frm A/c X7954 to FUTURE RET. Ref IGALCHLLX6 on 09May21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

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T

tehseeb

Jun 9, 2021

Amount debited from my account 2609 but order is pending

Ordered online for groceries through future pay app but it failed to generate an order though payment debited from my account - Comment #3842986 - Image #0

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Address: India

Website: bigbazaar mobile application

Hello!

I placed an order at Big Bazaar City Square Mall Jaipur (Rajasthan, India) on 11th May 2021, using the big bazaar mobile application and did online payment of Rs. 971/-. The order was supposed to be delivered by 12 PM on 12th May 2021. The delivery didn't arrive and was taking longer. Also, it didn't show any change in the status after confirming the order.

I had to cancel my order on 13th May 2021. I was expecting my refund however I have not received it yet. I want my refund to be created to my bank account.

Please look into this and get my issue resolved ASAP.

Order Id. #[protected]

Regards,

+1 photos

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Madeeha25

May 22, 2021

Hello!

I placed an order at Big Bazaar Saharaganj Mall Lucknow on 17th May 2021, using the big bazaar mobile application and did online payment of Rs. 744/-. The order was supposed to be delivered by 04 PM on 17h May 2021. The delivery didn't arrive and was taking longer. Also, it didn't show any change in the status after confirming the order.My order number is[protected].

Please look into this and get my issue resolved ASAP.

Regards,
Madeeha

Waiting for the Refund - Comment #3835840 - Image #0

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Address: Shop.bigbazar.com

Today (15.05.2021) I placed order at mid night but they do not placed my order that time, also deducted money from my account. Then in morning they placed my order and showed that order will deliver in between 8 am to 10 am. After 10 am I called customer care number[protected]. The customer care service said that they will deliver within next 2 hours . But they don't. Again I try to reach the customer care service but at this time the number remain busy. Even now. The call is not connecting . There is no cancel option. Please help me. I want my money back .

Order id :[protected]
Upi transaction id :[protected]
Date : 15.05.2021
Time : 12: 21

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May 16, 2021

Updated by Karabip It's almost 2days passed but they still show that they deliver "today within 8 am to 10 am. I can't cancel my order or they initiate any cancellation or refund. Please help. I want my money back.

May 16, 2021

Updated by Karabip The customer care number remains busy all the time. Pls help me to bring my money back..

May 17, 2021

Updated by Karabip Still I don't get either the items or my money. Pls do something.

May 19, 2021

Updated by Karabip 5days passed still I don't get my ordered items, neither my money. This is too much. Pls help me.. please.

May 21, 2021

Updated by Karabip It's almost 6 days. Still don't receive the order. I think I will never get my money or the ordered products.

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I have ordered on 13th May on big bazaar online and supposed to deliver on 14th May by 10AM.

But still not delivered, please look into the issue.

Order no.[protected] and[protected]

I have ordered essential items so please consider as urgent.

If anyone has faced this issue please reply how it’s resolved.

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I have ordered on 13th May on big bazaar online and supposed to deliver on 14th May by 10AM.
But didn’t get order still, called to store and they responded will update soon.

After that I called them more than 10 times but they are not picking my call.

Called to customer care too, no response from them too.

I spent almost ₹3500, none of the items delivered and no response also.

I will be happy at least if the team response and share the status.

Order no.[protected] and[protected]

If you are not able to deliver in 2 hrs as mentioned please update the status to customer

May 18, 2021

Complaint marked as Resolved

Company has not taken any steps but my order delivered after 3 days instead of next day delivery and no one responded also after raising complaint.

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May 15, 2021

Updated by Sushma1919 Please update on this

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T

tonmay.chakraborty

May 31, 2021

Is it resolved?

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Website: Shop.bigbazaar.com

I ordered via big bazar online app using upi. They deducted my from my bank account . But the order doesn't exist in the system.
My order upi id : karabi.[protected]@okicici
Upi transaction id :[protected]
Date & time : 15th May, 2021, 12: 21 am
Amount : Rs.530

+7 photos

May 16, 2021

Complaint marked as Resolved

They placed my order in morning. They updated that they will deliver my order on 15.05.2021 means today with 8: 00 am to 10:00. But they don't. I called at customer care, they said they will deliver within next 2 hours. But they don't. After 5 hours I'm writing here again. Please help me to cancel the order and on refunding my money .

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May 15, 2021

Updated by Karabip They placed my order in morning. They updated that they will deliver my order on 15.05.2021 means today with 8: 00 am to 10:00. But they don't. I called at customer care, they said they will deliver within next 2 hours. But they don't. After 5 hours I'm writing here again. Please help me to cancel the order and on refunding my money .

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Website: shop.bigbazaar.com/orderdetails/801417226

Ref: Order No[protected]
Big Bazar is cheating customers. I ordered some items but they failed to supply. Already 7 days has gone by, but nither I have the refund of my paid amount o any information of action taken regarding.
The concerned retail shop at Birati, from where the Items were scheduled to be supplied is rudely behaved on phone and denied to take any responsibility in this matter. I repeatedly mailed to their customar care but in vain.
I am in daze.
Using this pendemic situation and solitary helpless condition of society do they earning money stealthily.

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Hello Team,

I have placed order#[protected] through big-baarar site .
it shows order is "Your order has been shipped successfully!" but I have not received anything yet.

Look into this issue ASAP

Thanks
Uday

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Address: Bangalore

I placed an order for emergency groceries to be delivered. Big Bazaar's app falsified delivery time and date. Didn't deliver the next day either. When I finally cancelled the order, the refund has not been initiated until now.

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I ordered grocery items from Big Bazaar vide order Id no.[protected]. But till this time the order is not delivered. Now I want the order to be cancelled and amt refunded but no response.

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Address: Opulent Mall, Ghaziabad

I placed one online order at BigBazaar on 08-May-2021, with following details:-
Order id:[protected]
Total value of items ordered: Rs. 2, 015/- (screenshot attached)
Mode of payment: Credit card (screenshot attached)
Offer: Rs. 300/- Cashback on order above Rs. 2, 000/-

Now my concerns are follows (before writing this mail, I tried customer care no. [protected] multiple times, but no answer):
1. On next day (09-May-2021), I received INCOMPLETE items of total amount: Rs. 1, 326/- only
[TWO bags of Aashirvaad Atta (Wheat Flour) amounting Rs. 689/- were not delivered].
2. Total refund amount Rs. 689/- not credited yet in my account. Pls update on this.
3. Rs. 300/- cashback not credited yet in my account. Pls update on this.

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Address: CHENNAI

Dear Sir / Madam,

I am writing to you to raise an issue about: Food & Groceries

The issue that I have experienced was: Today around 1325, had placed an order online in BIG BAZAAR web page and payment made through AMAZON PAY --- HDFC[protected]-- UPI TRAN . Idid not get any order reference… even my delivery was slotted for tomorrow morning. PAID TO future pay.[protected]@hdfcbank … TRN N0 --- HDF6475B8680D124125A2580ADAAEA4.

It occurred on: 12/05/2021

Want them to deliver as per the commitment

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply via this email account.

Yours faithfully,

UMAPATHY SIVANESAN

Order Number: ORDER NUMBER IS NOT GIVEN TO ME
Registered Email Address: [protected]@gmail.com

E 1005, MANTRY SYNERGY APARTMENTS, OMR, PADUR
CHENGALPATU DIST
603103

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Address: Banaswadi, Banglore

Today I ordered a baby product from Big Bazaar Banaswadi, Bangalore of worth 849.As schedule it should be delivered between 2 to 4pm.

But still now I m waiting, as I need it urgently I believed on their delivered policy but it is big disappointment.

I tried every possible way to contact them but couldn't. Please help me, I want my order as soon as possible, I need it urgently.

Really it is a worst experience to shop with big bazaar online shopping .

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S

Sushma1919

May 15, 2021

Hi

Same issue, is your order delivered or did you get refund

If issue resolved Pls let me know how it is resolved

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Sir,
I have placed an order for supplying groceries on 5th of May, 2021 ( order Id[protected] after making online payment of Rs 748.40.
But I have not received the groceries till date
Regards,
Krishna Chandra Prasad Singh.

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Address: BB Phoenix Gomti Nagar, Lucknow, Uttar Pradesh, 226002

I have bought a Product from Big bazar on dated 9 May, 2021 and done payment through online and had set the time delivery slot which was showing same date delivery of s product, It was getting very late and I didn't get any notifications about tracking and process of the order as the product is needed urgent so I Decided to cancel my order and initiate my refund back but after I cancelled it, they still haven't refunded my amount back. But the status of the cancellation order says it's already refunded. Please try to get my refund back as soon as possible, Please try to understand.

Really Disappointed with the Big bazar as they are providing false information regarding delivery date and not giving the refund back

Instead of sending so much Email and repeatedly Try to contact their customer care team but no response received from their side

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Prepaid for 6 items worth Rs 693.99 in Big bazaar bhangagarh, guwahati, they have send me only 4 items worth Rs 393.99.
I have attached the online payment details and bigbazaar bill.
I want my money back(refund) as soon as possible.
Please help me on this.

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Dear Concerned,

This has reference to order no. [protected]. This order was placed on 6th of May 2021 at Ashiyana Lucknow from BB Phoenix mall with a promise of delivery on 6th May 4 to 6 pm. But till date i have not received the order. I have tried calling the store but the number is not working. There is no update from BB as well . This is very frustrating and unprofessional .

I would require immediate action on the same. Either deliver the order or refund the amount

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Dear sir/madam

I am happy to thank u for the timely delivary made by ur team for all time specially in these partial lockdown period.

but sir/madam, to my surprise this time I did not receive my order nor the phone number[protected] is working .please help me out sir.

order number.[protected]

made on 07/5/21

delivery date 10/5/21( 10.00am to 12.00noon)

when we call to the store it is answering as switched off.

Sir, plz see to the issue and kindly help us our sir/madam.

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Address: Fantasia 6, Flat F1, Kodichikanahalli Cross, Begur Main Road

I ordered few items from Big Bazaar app yesterday and the scheduled time was 8 am to 10 am. still the product status is showing as confirmed only from yesterday night and no packed or dispatched status is there. Tried to call customer service for a number of times. Emailed also but no response. I have paid online.

Please please look into the status and matter because things are urgent. Either deliver it or refund my money

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Address: PLOT NO -755/3146 , TARINI BIHAR, RAGHUNATHPUR

Dear Sir, I have ordered gracessery for home delivery but few item cancel by you but still didn't get the refund .
Please refund the amount as soon as possible.
for: Order id :[protected] bill is ₹803.50 but i paid 928.00 0n 09/05/2021 but net get any refund.for: Order id :[protected] bill is ₹2024.00 but i paid 2178 0n 08/05/2021 but net get any refund.

Total refund i need to get : 282.00
Thanks, Dibya
[protected]

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

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Big Bazaar / FutureBazaar / Future Retail / HomeTown reviews & complaints page 45

Ordered online for groceries through future pay app but it failed to generate an order though payment debited from my account

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Waiting for the Refund

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Money has been debited but order is not deliver

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Order not delivered and no status update

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Order not delivered and no one responding

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Money debited from account but order not confirmed

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Refund of Money Order No 801417226

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Order not yet received

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Refund not initiated, BigBazaar App, Bangalore

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Ordered items not delivered. Amt paid

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Refund and Cashback not received yet

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Order not notified, delivery not affected, but payment collected

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Baby Product not delivered

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Non supply of groceries

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Order No- 809421346 Regarding Refund of my Order.

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Prepaid for 6 items worth Rs 693.99, they have send me only 4 items worth Rs 393.99.

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Product not delivered even after 7 days for prepaid order though it was promised in two hours

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Delayed delivery of products

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Product not received after paying online

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Big Bazaar not returning amount for cancelled item for home delivery.

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