Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I made online order and added money in future pay. Money got deducted from my account and added to future retail limited but was not added in future pay.

I hv ordered at BigBazaar online on 28 April 2021 for Rs 1514.80. There was an offer of Rs. 200 cash back on orders of Rs.1500 & above till 28 April 2021. I have called many times at the store and also at customer care service but still my complaint not resolved yet.

Order[protected] was placed with Big Bazaar on 21-May. They send some rotten mangoes. I emailed them for refund, but no reply on email from them. Also, the toll free number of Big Bazaar is not working.

Big bazaar order No[protected]

Order Date: 12 May 2021
I paid for total item: 11 Item
Total Amout I paid : 1332.99

I received only 7 item
Total price for these 7 items is 829.99

Total refund i should get for 4 items that is Rs 503.

I contact Big bazaar customer care but there not helping even they have blocked my no.. The same is done by Kolkata Esplanade Branch by Big Bazaar.. Nobody is giving me any satisfactory ans about the refund of the money..
I need help from Consumer Forum for this issue..

I have red marked the item that i have not received in the attachment..

I ordered a product from mycentral.in on 9th May amounting rs. 1519 and cancelled the same on 10th May. Still now I have not received my refund. I called customer care number for more than 20 times. Most of the times call does not connect and if connected then they hold the line and after sometime disconnect the call. I also mailed them several times. No response. It is now over 10 days they are not refunding my money. Please refund my money. It is my request. Otherwise I will have to go to consumer's court.
My order id is- C[protected]

Order id :[protected]

I ordered on 19th May. After order placed they auto cancel my order and they didn't start my refund.. i mailed them they replied me that they initiate refund and it will reflect immediately in my future pay account. but till now there is no any refund comes. i try 100 times to contact customer care but this is world's no. 1 poor customer service.. i think big bazaar online is a fraud of national level. first they take order and after this cancel the order automatically. and they consume refund.. please take immediate action

Dear Sir/Madam,

I loaded Rs.749/- on 20/05/2017 on my Future pay Wallet and my SBI Bank Savings A/c was deducted with Rs. 749/- but the amount did now show up in my Future pay wallet.

Here is the bank reference [protected]IGALDWMIQ4

Kindly look into the same and oblige with the needful

I had purchased Saffola Gold 5 Litres oil with offer of 1 litre Saffola Gold oil Free on 21 Apr 2021 vide Invoice No. [protected] from Big Bazaar, MPM Mall, Kachiguda X Road, Hyderabad, but was not provided the Free 1 Litre oil pack citing non availability. Also, BigBazaar offered another brand of 1 litre oil pouch which was of much lower quality. The staff promised that they will call me within 2 to 3 days for collection of free 1 litre Saffola Gold pouch. I had not heard from any of the BigBazaar staff since then and visited the store two times and was again sent back without issuing the free oil pouch stating non availability. Finally visited again on 2 May and after waiting for over 30 minutes was assured by Mr. Praveen (Supervisor - Mobile : [protected]) that he will deliver the free oil pouch to my home address and noted my contact details. I have waited since then but there was no call from Big Bazaar for delivery. I tried calling Mr. Praveen again today (20 May) and he is not answering the calls and when I sent him an SMS he replied that he is not well since 10 days and staying at home. Also, that I have incurred parking charges of Rs. 60 for 3 visits to Big Bazaar for enquiring/collection about the free oil pouch.

I would like to bring to the attention of Management of Big Bazaar of the poor Customer Service and rude staff. Pls. arrange for the delivery of the Free 1 Litre pouch of Saffola Gold and close the matter. Myself and my friends have already decided that we will not be visiting big bazaar for any further shopping requirements.

Pls. do the needful.

Regards.
Arun Kumar
Mobile :[protected]

Dear sir/Maam,
Kindly look into the matter,
Today I have ordered essentials from BigBazar, Phoenixmall, Lucknow with the help of Big Bazar App.
Money has been deducted from my account.
I am attaching the deduction message. Kibdly look into thismatter.
I would be highly obliged.
Transaction message is given below
Dear Customer, Thx for INB txn of Rs.11846.19 frm A/c X4965 to FUTURE RET. Ref IGALDUANQ5 on 19May21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

Order no.[protected].
Order date - 17 may
Today's date - 19 may
Order status - God knows.

Please deliver my order immediately . And if you can't fulfill my order, cancel the order and refund me .

My Order was cancelled in spite my credit card was debited with 522.65 and i did not get my refund after 7 working days. please help me in getting the refund. My phone number and big bazaar phone number is [protected]

I placed an order for Home delivery on 17 may, but till now they didn't deliver it. And moreover, they aren't receiving my call . Its like a fraudulent activity.

I got pathetic service from big bazar Amritsar.
I order online home delivery on 2/may/21. Order no.[protected] .Order was placed for 03/05/21 at first slot.
I hadn’t received any call or msg or mail regarding this. And my order was canceled with reason I did pick call. Where as I has not received single call from team. Height of lie. Next I called customer service and they said order is showing as delivered. Also in app updated as delivered. But i never received it. After long discussion they said, amount would be refund after 7 working day. But now a month a gone. I hadn’t received money or call or any email for same. I’m highly disappointed by service.
[protected]

Dear Sir,

By my mobile app, i tried to complete process of purchasing items and paid Rs. 2126.28 through UPI on 8/5/21. The aforesaid amount transferred but purchase process not completed by your side.
Please refund my amount. I have also given complain to customer care by toll free no.

2. Your app is not updating my Profit Club membership card also, . Please solve my problem.

Bank statement is enclosed here-

I am Satyajit Karmakar ordered few items in Big Bazaar Online( Store-J.C.Tower, Ranchi). As per my order an Cash Back of Rs.51 needs to be credited in my future pay wallet after delivery of my order. The offer was buy Patato @Re.1 per kg and the T&C was "You need to pay listed price @Rs.18 per kg and post delivery the differential amount should be credited back in future pay wallet. The delivery was happened on 14.05.2021 and now 3 days already past but the cash back still not credited in my future pay wallet.
My order no was[protected], dated-12.05.2021.

Please do the needful.

Regards,

Satyajit Karmakar
Mob. [protected]

Dear Customer, Thx for INB txn of Rs.2011.65 frm A/c X7954 to FUTURE RET. Ref IGALCHLLX6 on 09May21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

Hello!

I placed an order at Big Bazaar City Square Mall Jaipur (Rajasthan, India) on 11th May 2021, using the big bazaar mobile application and did online payment of Rs. 971/-. The order was supposed to be delivered by 12 PM on 12th May 2021. The delivery didn't arrive and was taking longer. Also, it didn't show any change in the status after confirming the order.

I had to cancel my order on 13th May 2021. I was expecting my refund however I have not received it yet. I want my refund to be created to my bank account.

Please look into this and get my issue resolved ASAP.

Order Id. #[protected]

Regards,

Today (15.05.2021) I placed order at mid night but they do not placed my order that time, also deducted money from my account. Then in morning they placed my order and showed that order will deliver in between 8 am to 10 am. After 10 am I called customer care number[protected]. The customer care service said that they will deliver within next 2 hours . But they don't. Again I try to reach the customer care service but at this time the number remain busy. Even now. The call is not connecting . There is no cancel option. Please help me. I want my money back .

Order id :[protected]
Upi transaction id :[protected]
Date : 15.05.2021
Time : 12: 21

I have ordered on 13th May on big bazaar online and supposed to deliver on 14th May by 10AM.

But still not delivered, please look into the issue.

Order no.[protected] and[protected]

I have ordered essential items so please consider as urgent.

If anyone has faced this issue please reply how it’s resolved.

I have ordered on 13th May on big bazaar online and supposed to deliver on 14th May by 10AM.
But didn’t get order still, called to store and they responded will update soon.

After that I called them more than 10 times but they are not picking my call.

Called to customer care too, no response from them too.

I spent almost ₹3500, none of the items delivered and no response also.

I will be happy at least if the team response and share the status.

Order no.[protected] and[protected]

If you are not able to deliver in 2 hrs as mentioned please update the status to customer