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Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

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2.5
Updated: May 15, 2024
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Big Bazaar / FutureBazaar / Future Retail / HomeTown reviews & complaints page 47

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C
cineman
May 11, 2021
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Address: Mysore Chamarajapuram
Website: shop.bigbazaar.com/orderdetails/805777746

Ordered goods valued Rs.832, paid by debit card Rs.832. They cancelled one item of Rs.100 and the difference of Rs.100 not yet received
Order ID Order id :[protected]
dated 08/05/2021
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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    C
    cineman
    May 11, 2021
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    Address: Mysore Chamarajapuram

    Total oreder was for Rs.832. paid by debit card Rs.832. They cancelled one item of Rs.100. Refund has not been initiated and my complaints are being ignored
    Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
    May 11, 2021
    Updated by cineman     aaa
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      S
      Suchanda De
      May 11, 2021
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      I ordered some groceries on 2/5/2021 at 11.24 a.m.The amount RS. 5119 was debited from my account.The order id[protected].After that at11.30 a.m I have cancelled the order.It was said The refund has been initiated.The expected date of refund 5/5/2021.Till now(11/5/2021) the refund yet not received.The delivery was from Diamond plaza, Jessore Road.Trying to reach customer care or store but not getting any response. kindly refund or I have to file a cheating case against you people.
      Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
      May 11, 2021
      Updated by Suchanda De       I ordered some groceries on 2/5/2021 at 11.24 a.m.The amount RS. 5119 was debited from my account.The order id[protected].After that at11.30 a.m I have cancelled the order.It was said The refund has been initiated.The expected date of refund 5/5/2021.Till now(11/5/2021) the refund yet not received.The delivery was from Diamond plaza, D
      Jessore Road.Trying to reach customer care or store but not getting any response. kindly refund or I have to file a cheating case against you people.

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        K
        Komal Anand
        from Delhi, Delhi
        May 11, 2021
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        Address: 32/48, WEST PATEL NAGAR, NEW DELHI-110008

        I cancelled order[protected] from Bigbazzar but they haven't refunded the money yet
        i made the paymet via futurepay
        Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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          S
          S. Baruah
          May 11, 2021
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          Order no[protected].
          Refund not yet initiated. Taking too long.
          Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
          May 11, 2021
          Updated by S. Baruah           Refund not received

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            J
            Jyoti aditi
            May 11, 2021
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            Hello,
            I have ordered two items from future pay on 8/05/2021, where one of the item was cancelled at the last moment and its status says that the amount of the item is refunded but I haven't received the amount on my wallet. And for the second product the status is showing as delivered but I haven't received the product yet on 11/05/2021. And there is no way to contact as the toll free number provided on the app is not connecting.
            Now I just want to know what to do next??
            Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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              A
              amodgaurav
              from Raigarh, Chhattisgarh
              May 10, 2021
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              Address: Grand Mall, Raigarh

              I ordered some groceries via the Big Bazaar app on 6th of May. The date allotted for the delivery of the same was 8th May. On the morning of 8th, there was a update message saying that there would be a slight delay in the delivery of the order. After that day, no further updates were shared, the helpline given in the help section of the app is not valid and there was no reply to the complaints filed via the Big Bazaar app. The order was prepaid, amounting to Rs 3999.

              Order ID[protected]
              Big Bazaar, Grand Mall, Raigarh
              Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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                S
                Siddhartha Lodha
                May 10, 2021
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                Placed an order on 5th May 2021 on BigBazaar.com.
                It was supposed to be delivered on 6th May 2021 morning between 8 to 10 am. They never came to deliver order and status automatically changed to delivered on 7th May 2021.

                Order#[protected]
                Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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                  A
                  arnavshri
                  May 10, 2021
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                  Resolved

                  Sir i have ordered grocery from big bazar on 29th apr 21 and it got delivered on the same day . At time of order the amount was rs 501 which i have paid via upi and on bill it was rs 472. The margin is rs 29. I mailed them 7-8 times to issue my refund but they are not initiating it . Basically the sold me products above MRP . Kindly look into the matter and help me to get my refund

                  Order id is[protected]
                  May 15, 2021
                  Complaint marked as Resolved 
                  Refund credited thank u
                  Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
                  May 14, 2021
                  Updated by arnavshri                   Please take strict action against them they haven't took any action yet
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                    R
                    Ramanbiotech
                    May 10, 2021
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                    Dear Sir/Ma'm,
                    I made an online payment for profit club card.
                    Details are mentioned in below e-mail.
                    Big bazaar outlet is not issuing the card as they are unable to track the payment.
                    It's already 1.5 months now.
                    Requesting you to resolve this issue at the earliest.
                    Kindly acknowledge the receipt of this mail.

                    Thanks and Regards,
                    Raman
                    [protected]
                    Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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                      S
                      SwathiHG
                      May 10, 2021
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                      Address: Bengaluru

                      Hello Team,

                      Please help me in delivering the above order.

                      Its not delivered and the status is still pending.

                      Else help me in getting refund for this.

                      I never expected big bazaar to do such a fraud with the people.

                      I will de-promote this as much as possible to save from this scam.

                      Cheapest techniques used during this pandemic.
                      Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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                        A
                        Aditya@2910
                        May 10, 2021
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                        Address: Kota, Rajasthan

                        I have ordered some essentials from big bazaar on 9th May and was expected to be delivered on the same day itself. But it didn't happen and I tried to contact the helpline numbers and the nearest store number of big bazaar but it was nit reachable. My order number is #[protected] and I would like to know when my order will be delivered as the app is not working and telling me the exact position of my order.
                        Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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                          S
                          skckkc1
                          May 10, 2021
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                          I had placed an order with Bigbazar on dated 05/05/2021 for delivery of 7nos.items vide order ref. no. ID[protected] on payment of Rs. 1197.02.However on receiving the delivery on 06/05/2021 it was observed that 5 nos items having invoice value of Rs. 964.07 was supplied. Accordingly I have tried several times to contact them through customer care no. [protected] but in vain. I have also sent email to customer care in this regard but remains unresponsive.
                          Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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                          They have not yet refunded money.
                          Reply
                          Despite expiry of more than 15 days since the schedule date of refund it has not yet been credited to my Bank account.
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                            S
                            Sachin-Kumar346a39
                            May 10, 2021
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                            Resolved

                            Address: Udupi

                            The order #[protected] which was supposed to deliver yesterday is NOT DELIVERED from Big Bazaar Udupi. However, the status in the app says it is already delivered. And few of the items in the list has been removed from list but no refund has been initiated.

                            I totally understand that during this dire need all have resource challenges including staffs. But the online support is pathetic. The contact numbers are not updated or not sure if anyone is interested to attend. When an auto generated mail can trigger on trying to place new order, there should be someone to address grievances.

                            Kindly investigate and let me know the actual status of the order and status of amount that has to be refunded due to cancellation of items from your end.
                            Jun 5, 2021
                            Complaint marked as Resolved 
                            The items were delivered late.
                            Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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                              V
                              Vivek044
                              May 10, 2021
                              Resolved
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                              Resolved

                              Address: Ujjain Madhya Pradesh

                              Hello, on 2 may 2021 I have placed an order of rs 500 for 6 items to big bazaar's ujjain store but they delivered only two items and rest were cancelled from their side. When I checked my future pay account still it shows nothing to refund amount till now. Please initiate my refund amount and find attached
                              May 14, 2021
                              Complaint marked as Resolved 
                              On 14/05/2021 I got msg from Big Bazaar, they returned my refund in big Bazaar wallet through future pay.
                              Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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                                S
                                Swadhin1
                                May 10, 2021
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                                Address: Cuttack,Big Bazar

                                I had placed an order on Bizbazar app, and made the payment of rs -/500 on 7th May.

                                But the amount has been deducted without my order ID.I had checked there have no order placed in regards to my payment.

                                I need my money to be refunded back to my account.

                                Thanks,
                                SwadhinM
                                Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
                                May 10, 2021
                                Updated by Swadhin1                                 Need quick assistance please..since 3 days there have no update on this.

                                My amount has not yet credited back to my bank account
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                                  Z
                                  Zubair6955
                                  May 10, 2021
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                                  Website: bigbazaar.com

                                  Hi,
                                  My order was not delivered according to the scheduled slot, hence had cancelled my order.
                                  The payment was already made for the order.
                                  In BigBazaar app it shows refunded but have not received any amount yet.
                                  Kindly look into this.
                                  Order #[protected]
                                  Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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                                    A
                                    anusha111
                                    May 9, 2021
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                                    Address: Bangalore

                                    Order #[protected] status as per website is delivered. But this order is not yet delivered and it is pre paid order. I have written multiple email to [protected]@bigbazaar.com and raise an issue on the website but there has been no response.
                                    Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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                                      C
                                      Chandrakala Tandale
                                      May 9, 2021
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                                      Hi,
                                      My name is. Chandrakala Tandale

                                      I was joined bigbazar profit club card system. Amount paid Rs 5000 at bigbazar Pune Maharashtra Hinge wadi branch.
                                      My membership card no. [protected]
                                      I couldn't use this card due to covid 19 lockdown.
                                      But now this card status is not available.
                                      Pl. do needful for refund of my money.
                                      Thanks sir
                                      Chandrakala Tandale. Pune
                                      Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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                                        D
                                        Durgesh Agnihotri
                                        May 9, 2021
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                                        Address: Big Bazaar, Rave Moti, Kanpur

                                        I have made an order 5156 rs from big bazaar and paid the amount online. The order was expected to be delivered next day but big bazaar has cancelled the order and there is no one to contact with. They don't have functional customer care numbers and it is impossible to contact them. The refund if my money got stuck.
                                        Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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