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Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

bigbazaardirect.com

2.5

Updated: May 15, 2024

Complaints 3869

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1795

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2074

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Big Bazaar / FutureBazaar / Future Retail / HomeTown reviews & complaints page 56

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I was purchased a koryo mixture grinder at big bazaar kharavel nagar bhubaneswar on dated 09/12/2019. The model no kmxmg21 (Mhkmxmg23a17h180551). Unfortunately missed the invoice/ bill. Please issue me a duplicate bill through mail id.

Manorama das
Mobile no.[protected]
Mail id - [protected]@gmail.com

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Address: Ujjain

As i have booked some essential things in Ujjain bigbazar from future pay app on Friday (15/05/2020)
They gave me confirmation to deliver on Sunday (17/05/2020)
Now they are displaying that store stopped for while and i m not able to check my order

How can i get my money back which i paid advanced for that items

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Address: Big bazaar Worli

I have ordered some of essential things on big bazaar onilne at atria mall order no[protected]. I have paid it full payment online. But on the day of delivery i got message my order was cancelled and your payment was refunded. When i have checked with my bank account the payment was not received. I have called the customer service and they said your payment was refunded check with your bank. Very much frustrated 😡 with this fraud company.

May 19, 2020

Complaint marked as Resolved

Today I have got a message of payment. My money was refunded to my account. Thanks to consumer complaints to respond and resolved my issue

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

May 19, 2020

Updated by tussi Re : sir / madam

I was waiting for the reply from future bazaar but till now no one is replied me. At the time of lockdown I was just begging for my money is very frostreting . Please look into the matter

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T

tussi

May 19, 2020

Re : sir / madam

I was waiting for the reply from future bazaar but till now no one is replied me. At the time of lockdown I was just begging for my money is very frosreting . Please look into the matter

Yours faithfully
Tushar keni

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Address: Big Bazaar Agra Sanjay place

Hi sir,
Mene bigg bazaar se 28 April 2020 ko order kia thai, aur unki taraf se hi 30april ko mera order cancelled ho gaya .. lekin ab 13May ho gaya hai lekin mera amount refund nhi hua hain abhi tk jbki unki policy sirf one week ki hain ..

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Address: worli

I placed an order on big bazaar but i realised that i did not want those items so i cancelled that order but they never gave me refund of my money that was 3400rs sucha cheaters

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Address: Sanjay place, agra

Refund not made for online shopping cancellation
I did not get my refund for order no.[protected]

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Address: Varanasi, U.P.

I placed order on sunday 3 may which was suppose to deliver on 4 may which was not not delivered yet.

I called customer support more than 50 times but no one is helping me. All of them are just repeating same line that they are making this as high prioritu case & our will get delivered soon. This is worth service as in this time of lockdown we are totally helpless. Please help us out.

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Order id[protected]

The order was placed on april 28, 2020 however its been 7days and i have not received my order yet.

On may 04, 2020 i have received a text message at 1.24 pm that my order has been delivered. I have not received any order, nither did any delivery person contacted me, payment was made in advance

I have tried calling customer care number couple of times however everytime they would inform that the order will be delivered in 24hrs however the promise is not fulfilled by them.

When raise query on an email without contacting me then send an email that issue has been resolved.

I have not received any refund nor did i received my order.

Big bazaar is fooling there customer collecting money and not delivering the order.

May 6, 2020

Complaint marked as Resolved

After escalating the matters to higher authorities and posting the matter on Facebook I was finally able to receive my order on May 06, 2020

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Order id[protected]

The order was placed on april 28, 2020 however its been a week and i have not received my order yet.

On may 04, 2020 i have received a text message at 1.24 pm that my order has been delivered. I have not received any call from delivery person nor did we receive any deliver and the payment was already made in advance.

I have tried calling your customer care number couple of times the executive there just keeps informing that there is a technical problem and the order will be delivered in 24 hrs however it does not happen.

When i send an email to the care team without resolving the issue they send an email that the complaint has been resolved without even contacting me.

I am yet receive the order or redund for the order

May 6, 2020

Complaint marked as Resolved

After escalating the matters to higher authorities and posting the matter on Facebook I was finally able to receive my order on May 06, 2020

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Address: Thakur Mall - Dahisar

I made an order on 1st may for grocery with big bazaar (Thakur mall - dahisar). The order is updated today at 8:30 pm as delivered. But in reality i did not receive it at all. Moreover no call was made to me throughout the day by delivery person. This is highly unprofessional and was not expecting from brand like big bazaar. I expect refund of my money asap.in this crisis, if you can't help people, i will request atleast don't cheat them.

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I have ordered my goods on 1st May and BB said that my order will be delivered on 3rd May between 2 to 4 PM but at 3 PM I received a mail that my order is delivered. but I have not received any order I also complaint on customer care but still iss not resolved neither store manager is coordinating with me on this.

Order ID[protected]

Complaint Reference number- BB[protected]

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I placed and order on 29th april for a delivery on 1st may. I was charged 75rs for home delivery but everyday i am getting messages that there are issues so delivery will be late.
The order details-
Namaste, thanks for shopping at your big bazaar vashi-raguleela mal club! Your order# #[protected] of 23 items, estimated value 2317.00 is being processed

There is no eta. I want my money to be refunded to my source account. The amount is 2317 to my bank account not in future pay account. These guys have pathetic customer service and no contact if the store.

This is just weird.

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What nonsense is all this? Almost half the order value is cancelled and credit memo for 840/- is showing against an order of rs.2084 - when i placed the order nothing was notified that products were not available. I have ordered 5 times from big basket and while placing the order it notifies us which products are not available and then only if i am agreeable i proceed for payment for the available goods only. My excess money is never paid anytime. I do not even have to pay delivery charges. They are cheating by cancelling a part order later and crediting to the future pay wallet instead of the original source which shows they are forcing customers to shop through big bazaar and even after telling them that i shall complain about their incorrect policy to the consumer forum they are least bothered.

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

May 02, 2020

Updated by Kannuu Had called the helpline and was told that half the delivery charges would be refunded but already 4-5 days have lapsed but nothing credited to my wallet.E mail responses state that the matter has been resolved whereas there was no development at all.Further shopping value was ofRs.2009 +Rs.75 for delivery charges but only Rs.1169 worth of products were delivered with overcharge of Rs.40 for kitchen bamboo set of 3 and delivery charge of Rs.75.There is a total overcharge of Rs.40+38=78 by the Lake Mall store .Calling up helpline doesn’t help at all.Nobody talks

May 02, 2020

Updated by Kannuu Why are you people cheating?You delivered products worth only Rs.1169 and charged Rs.75 for delivery against my order value of 2009 plus delivery charge of Rs.75.I was told that 50% of deliverh charge would be refunded to my FP wallet but nothing has been done till date.Trying to call helpline the phone is connected but nobody talks and the sound becomes null.Please stop all nuisances and refund my unnecessary charges.Even on 23-4-20 when i placed the order the bamboo kitchen set of 3 pieces was showing at an offer price of Rs.129 whereas i have been charged Rs.169 (an excess charge of Rs.40)
I had requested for full cancellation and refund but the order was delivered only partly on 27-4-20 instead of 24-4-20.
Please stop your unfair practices and cheating customers for your benefit.
Given feedback through the app around 10-12 times but no action taken at all

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Address: 5&6, Chord Rd, near Iskon Temple, Yeshwanthpur Industrial Suburb, Ward 14, Bengaluru, Karnataka 560086

Hello my name is abhishek i have purchased a wheat in big bazaar rajajinagar that brand which is owned by future groups their own brand mother earth organics 5 kg atta and the items which they have kept in store is which is expired on 13 th march 2020

I have purchased a wheat on april 1st 2020.

When i am using this i was shocked see that they have given me expired atta.

This is worst i have purchased 4 packs and i was about to throw
I complained to big bazaar 2 times till today no reply

I need complete solution for this from your side.
Please help me.
My email i'd is [protected]@gmail.com
My contact number is
[protected]
[protected]

May 4, 2020

Complaint marked as Resolved

My complaint has resolved thanks for your help

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

May 04, 2020

Updated by Abhisheek Thanks for ur help
My complaint has solved

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Address: Big Bazaar VIP ROAD KOLKATA

I had shopped online from big bazaar in this lockdown period. My payment was made using personal debit card. A few items were cancelled by the shop due to their unavailability. It has been more than two weeks since i have contacted them about the refund. They keep telling me i will receive my refund within 7 working days. Many 7 days have passed. Pathetic fraudsters. I will have to escalate this matter because during such covid-19 crisis, this is not at all acceptable.

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Yesterday I purchased several grocery items from Hiland Park Big Bazaar, Kolkata-700094 vide invoice number [protected] - 25 dated 27.04.2020. In both the invoice several items rate was charged above the MRP amount. So please do the needful accordingly and returned the excess amount you have taken from me immediately before going to further at your door.

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Address: bhopal

I have bought shirt on 18.02.20 from Big bazaar situated at Aura Mall bhopal, on display counter they showed 40% discount but at the time of billing they dont give that discount and cut amount from discount coupan of fute pay scheme.

After that they called for explanations but there is no any responce till now.

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I placed an order on big bazaar for home essentials through the future pay app on 18th april. I haven't received it yet (22nd april) i was told that i will get it by 19th april. They cancelled some of the items saying that they are out of stock. I emailed them to cancel my whole order and refund me a total of 2220 (My shopping amount). However, they said my order cannot be cancelled as it was in transit. This company is a fraud. I want my refund!

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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A

Alma Savio

Aug 24, 2021

My order was cancelled by big bazar on 25july and the money has not yet got refunded ...it's being a month now...
I contacted many times the store ...
It's such a carelessness ..how can u trust again ..

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Address: Salapuria Gateway Jayanagar 45, A Block, J.P. Nagar, 2nd Stage, Ward No - 57, 9Th Block Near Ragiguddu, Bengaluru, Karnataka 560011

Website: Future value retail limited

Dear sir

Please below mentioned details

Nama :Vasantha Kumar np
Emp code :57430
Pf number :MH/38491/48700

Address :Salapuria Gateway Jayanagar 45, A Block, J.P. Nagar, 2nd Stage, Ward No - 57, 9Th Block Near Ragiguddu, Bengaluru, Karnataka 560011

Regards
Vasanth Kumar np
91+[protected]

Apr 25, 2020

Complaint marked as Resolved

Call me this number 9972852143

Apr 25, 2020

Updated by Vasanth9kumar Please share me uan number this pf number MH/38491/48700

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Address: Greater noida

Namaste, Thanks for shopping at your BB GRAND VENICE MALL Club! Your order# #[protected] of 22 items, estimated value 2925.00 is being processed
The above order was cancelled.
The refund has not been initiated till now

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