Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Rates are higher than local bazar for sugar, groun nuts, oil
As per government declaration, every food, groceries should be easily available for each and every indian at actual price though it is lockdwon.
Some shopekeepers raised rates in their shops. They local but big bazar is reputed company. It's a brand. Many ngos and other denominations come forward for helping indians. But in this bad situation big bazar should come forward.

My order number is[protected]. I raiser this order on 11th of april via big bazaar online and paid. On 12th of april they canceled few items as unavailable and refunded.. That is ok.
But on 14tha i recieved a message that my order is delivered which was so confusing because i did not receive any order. I raised a complaint via email and calling customer care. They say that they can see my order is still in transit however in my app it was showing delivered. I asked them to cancel my order and inititiate refund but nothing is happenning. They are looting people in this difficult situation. And nobody is listening. I am tired of calling customer care as they put us on hold and never speak. Can somebody help here? I have recordings of calls too.

I have purchased two orders with order nos[protected] and[protected] after paying online, some products or not available you have said the balance amount will be refunded.
It's been 5 days still the amount has not been credited, please kindly look into the matter and do the needful.

Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction id:[protected]
Refund amount 2170.00
Merchant: www.futurepay.co.in

Please quote your reference id: [protected] for any future communication.

I have ordered yesterday[protected] few items on shop. Bigbazaar.com (Rajendra chowk store) and i have paid rs. 2078 online and today[protected] was delivery date. I was tracking the status of my order. At 12:44 pm it was packed and i was waiting for order to be delivered and at 4:39 i received a message that your product has been delivered. I just got shocked that how is it possible??? Without delivering product how big bazaar shows that your order has been delivered???

It is very shameful for a big brand like big bazaar. I am attaching my order details kindly resolve my issue as soon as possible.

Dear Sir, My mobile number is [protected]. I am getting your order on 31st March, but GH Chakki Fresh 10 Kg, Qt5 Net 1660 RS Bed Products send me to big Bazaar. Please return this product. I will apply to the consumer court to deliver your defective products ...

I am reporting a fraud on my profit club card. Following three fraud transactions have been made on my profit club card number [protected]:
[protected]:12:11:22 4749 bb inderlok rs 1010
[protected]:08:27:25 4924 fb-new delhi rajendra place mtro station rs 1005.
[protected]:09:03:34 4749 bb inderlok rs 2806
Following is requested from big bazaar:
1. get the transactions investigated. Request you to provide the images of ccd camera and the mobile number recorded for the above transactions in the big bazaar electronic database. 2. i am able to access the card account on my mobile and can do the transactions using the otp generated on my mobile. as i have lost the card, block the profit club card but not the online/registered mobile usage. 3. as soon as the thief tries to use the card again, kindly catch him and notify me. Take necessary steps to catch the thief who is in possession of my profit club card. I have a suspicion that some employee of big bazaar/food bazaar is having my profit club card in his possession and using my card balance every month for the transactions.

Hi my name is harshit and i was working with ezone future group ltd.in gurgaon central mall. I have my employee code and mail id of that organization but don't have pf number i am sharing my detail kindly provide me the same so that i can withdrawn the same.
Please find the emp detail given below.
Employee name - 273836
Employee code harshit. Singh
Date of joining - 13-aug-2014
Date of exit -07-feb-2014
Date of birth - 10-feb-1991
Mail id (Official)-harshit. [protected]@futuregroup.in
Personal id - [protected]@gmail.com
That time contact no - [protected]

I will be thanks full to you.

Thanks
Harshit singh
[protected]
[protected]
[protected]@gmail.com

I made an order of rs 4418 including delivery charges of rs.150 on 08/04/20 of groceries on big bazaar. While packing of the items some out of stock items were removed and the order amount reduced to rs.2813 including delivery charges of rs.150.
The delivery charges increases with the order amount. For order amount less than rs.3000 they charge delivery charge of rs.75.
My order amount reduced after packing of the product but the delivery charges did not reduce.
I complained several times to big bazaar but i did not get any refund of the excess delivery charges that i was charged.
Order no.[protected]
Order date - 08/04/2020
Delivery date - 10/04/2020
Order name - anuradha singh
Payment mode - credit card
Order to - bb atlantis mall civil lines allahabad

I had renewed 2 of my bbpc cards in march and got 2 rs.250 fbb vouchers against the renewal to be redeemed by 30-4-20 but due to lockdown can’t even step out for these non essential purchases. The police is catching hold of people who are stepping out of their homes and filing a case against them. One such case was filed against us already. I talked to the customerxare just now and the executive manisha who talked to me said that the dates won’t be extended for the vouchers and that the lockdown might end before.
She kept on arguing even though i said that how could we go out for redeeming the vouchers at the time of lockdown in the country but she didn’t understand. I wrote a mail to the company but no resolution was given in the e mail except that the contact centres would be open from 10am till 7 pm
Really surprising that the company doesn’t understand that how can people go to buy garments at the time of lockdown in the country.

I placed a prepaid order with order id[protected]. It was supposed to be delivered two days back and i still didn't receive my order. There all customer care forums are unresponsive. And now i got a notification that my order is delivered. I didn't receive my order. They are fraud and are very unreliable group. Please help me getting my money back. : (

हमने कोलगेट पेस्ट को अपनी order slip पर लिखा पर operator ने रामदेव का दन्त क्रान्ति मंजन बिलिंग कर सामान स्टोर से बाहर भेजा

Hi team,

I am trying to reach the big bazaar home delivery service number from past few days but i phone call is not being attended.

I stay in bhubhaneswar and the service number i am trying to call "[protected]".

Even if it's hard time to deliver essential needs atleast a response is required when someone trying to reach you on multiple attempts.

You can reach to on my cell phone if required "[protected]".

Thank you for your support.

Regards,
Alok mallick

[protected] I placed the home delivery order and made full payment online. But the order is not delivered. Very bad service. In such situations if the promise delivery is not happening that is not at all expecting.

Haven't yet received my order, and why was the item cancelled, when I placed order the items was displayed why then on the app portal ???

Today i visited kundalhalli big bazaar. Due to shortage of staff there was billing issue with vegetables which i reported to store manager of kundalhalli big bazaar!

He started shouting and talking unnecessarily which lead the conversation to a different direction, the argument became so heated that i had to call police at ur store to warn him.

My question is, is this the way u teach ur employees to talk to women. Never faced this at any store of big bazaar. I appeal you take strict action against this guy. Mr dilip kumar the store manger!! Waiting for your call on this

@bigbazaar better change your thermometer.
Friday my mrs visited the shradha mall bigbazar gulbarga at 5:10 pm, they have denied her entry because of the temperature showing in thermometer 102f. She rushed to house in panic and checked her temperature it was 98. Till today she was testing her temperature. She is under fear of her health.
You people disturbed her mood.

We purchased many products from big bazar metro mall kalyan and found the jaggery we purchased has fungus in sealed container. As in this situation we cannot go back to big bazar. We hope the products you sell in big bazar are quality checked. We trusted big bazar and now found this negligence. We believe your playing with health of your customer. I have also posted photo of the product. I want you to revert asap.

We are waiting for your reply.

Hello guys,

Pls suggest on below issue.

In this life treating situation big baazar is selling products above mrp

This is the 3rd time i have experience hence expressing this on social media.

We never check our bill's hence it is a habit for this big giants to cheat on they customers.

I brought cheese with offer price of 165 per pcs and was charged 200 per pcs, i was charged rs.90 extra which we might ignore but it should stop...

Pls share this story and suggest of we can stop them is anyways.

Hi team,

My name is harshwardhan resides in bhayandar west. Pin - 401101.

As you aware due to corona all stores are closed. And we are finding it difficult to get neseccary food items.
When i got to know that dmart is allowing to shop only grocery on coupon basis, i went there to get one.
Same time i saw bigbazar was opened in maxus and allowing people to shop so i thought to get necessary items without waiting for tomorrow.
After i picked all necessary items i reached to billing counter and there i found i did not carried my wallets and cards as i was only going out from home to get dmart coupon.
So i requested to suggest if there is anyway that i can make payment. Then he told me about future pay app. I was not getting it hence i requested staff member to help me or guide me so i can add money and i showed him my phone. He misguided me to add money into central brand wallet and later he told me & manager of the store (Chirag bora) that i did not see since the mobile was not in my hand and was in opposite direction. He adviced me in so casual way that "it's okay sir, you can use that money in particular store later". He didn't even realized his mistake and not even other staff. All were taking his side like staf[censored]nion. When i insist to repay the money they all misbehaved and used abusing word (Chutiya) to me and said, "you can do whatever u want to". They were not talking with respect. And when i mentioned about consumer right and power, "they told we are not scared of anyone" and they were almost came over to my body.

Something i got to know and i was shocked after hearing it. That the reason why they are being so encouragingly arrogant is that they have a union i. E. Almost 200 staff members, and management is helpless due to the fear -
If they goes on strick then who will work?

I dont remember the name of the staff members who were misbehaving and abusing. But i know the name of manager i. E. Chirag bora, such a humble guy. He told me that sir if you cannot utilize your money to central then let me know i'll use it and pay u cash after corona case ends and situation gets normal. But unfortunately i cannot wait till that since we are middle class people and for us every penny is important.

I would like to make two request.

1- take strick action against such staff members so no other customer gets abused and misbehaved in future. And also people stay connected with bigbazar.

2- please request to repay my money as i spent twice i. E. One into incorrect wallet and one to pay the bill.

Amount was 1500.

I hope atleast here my complaint will be entertained and acknowledged.

Looking forward for your support.

Thank you for petience and time.

Regards,
Harshwardhan parekh
Mobile number +91 [protected]

I visited big bazar bhangagarh guwahati dt. 27.03.20.
I was standing for fruit packing after 5 mins the packer told me for the queue the other way (Please see footage of cctv fr reference).
When i confronted one other staff came shouting and started heated argument with me threatening to throw me out of mall.
I will rti if i don't get explanations.

Hi,

My debit card was charged twice incorrectly by bigbazaar and I raised a complaint with them. However they are not being responsive and have asked us to contact the bank. How will the bank rveerse the transaction??? This has to be reversed by bigbazaar. The customer service is very bad and not really helpful.

Please can someone look into this and help us get a refund.