Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

1. Brought comfort saver pack 2l, there is no price in packing, asked for mrp to staff/manager of big bazaar but they said they don't have options to see the sales price n mrp

2. Brought red chillies
Buy 2 get 1 free
@94 rs
Bill s/b 188
But it is 191.82

3. Kwivi fruit was display as 15rs x3 (45rs)
Bill was made for 20rs (60rs)

I got insulted at the trivandrum kesavadasapuram big bazaar today as the exit alarm rang when i walk past through the pillar. I strongly felt ashamed in front of other customers when the sales men check my bag. They couldn’t find anything not in the bill. They haven’t said a word of apology. I need to get apology and compensation for this insult i faced today around 6 pm. Otherwise i would go to court for further actions.

Hi, this Nasrin.on 9th feb, I shopped from big bazaar, forum mart, Bhubaneswar, they charged my amount twice from my debit card, when I complained about it they said it’ll be return within 24hours, but the money haven’t so I called big bazaar helpline no they said I have to file a complaint in my bank, so I called up my bank and. File a complaint, but still my amount is not returned, it’s been already 2 days

At big bazzar chinchwad we are facing issue due to not having baby pram in proper condition. I have discussed this issue with management three to four time but they are not taking the proper action on the issue, last sunday also i had visited big bazzar chinchwad but i am shoked to see that pram is not replaced or properly maintaince done.

I think big bazaar is not going to maintain proper customer satisfaction level with there behavior to ignoring the issue.

Kindly take necessary action to resolve issue.

The cheese cube i bought from big bazaar's vile parle east branch is horrible in taste, it's already perished from inside. Instead of getting the product which falls under the expiry date it has lost all of it's quality, taste and has received fungus. This is the second time i'm facing such type of issue. Frustrated customer. Will never buy anything from them.

We have given order to home town marathalli bangalore in april 2018 for our interiors. We paid amount of rs. 173336 as booking amount in april.2018. Total project cost is 636000.
Home town promised to complete the project within 45 days of booking as it will. Be factory made and modular so accordingly we shifted to our new home.
But our sufferings started
1. They took more than a month to give us designs and then their designer left the job and new joined after a long gap we kept in asking them but it started delaying.
Finally discussions started with the new designer and to our surprise they increased the amount of quote to approx 2 lakhs more when asked they said sqfeet increased but when bought them to site it was not there.
Some months gone in this finally when we proved the quote was finalized.

Then they stsrted bringing vendors to complete our project 5 to 6 vendors visited but again time gone in this after a gap of moths 1 vendor was finalized and work started in oct 2019 at a very slow rate but
Then to our surprise big fraud came up we were cheated all material at our site which was fixed was duplicate. Fraud was done.
After so much mental harassment of 1 and a half year we got fraud.
On nov 4 they took their material back and promised to restart the work quickly but again their work was delayed and before nov 15 they took 100 percent payment and our installments started for the product which was not with us.
Even then the rework was not started.
Carpenters used to come 1 day and 2 days off some time no carpenters dmfor 1 week..

And every time new set of carpenters more than 23 carpenters came to complete our project. What quality i can expect.

Ultimately the project which i got is worst in quality not according to designs which i approved.

In this period of 2 years the harassment and mental agony which my family have gone through cannot be forgeted throughout my life.
They have spoilt my dream home.

Dear sir
I have purchased an item from their outlet at dibrugarh assam on 08.02.2020 whereby they offered me a discount of 40% on mrp (Rs 699). After discount it's price simply ought to be rs 419.40. But to my surprise they asked me to pay rs 440.38. While enquired they replied that 5% gst has been charged on the discounted price and i have to bear the same.
This act surely amounts to unfair trade practices and cheating lakh of coustomers in an indirect means.
Thanks with regards.

Madhab ch buragohain
Mobile [protected]

For the past few months, the product that we get in big bazaar vile parle east is of poor quality.
1. Stayfree sanitary pads were completely soaked in oil. But the seal was there.
2. Ektaa jaggery we bought was completely melted.
3. Mothers recipe biriyani masala was well within the date, but the last time pack caused severe allergic cough for all the members in the family.
4. Most of the atta packets are having holes made by a pinprick.
5. Yesterday i bought a besan packet i checked the entire packet for any leakage. It was full proof. But after checking out the packet was leaking. The helpers who put the products in the bag should be trained better.
6. Today when i needed help with a gate pass and people were standing queue to collect and leave their bags at the security checking, the lady over there was too busy messaging on phone amidst which she even let people take their bags inside without checking.
I usually purchase groceries coming up to rs. 6000 every month from big bazaar.
Recently after these incidents, i'm unwilling to buy. We see several new staff. I believe the old staff was better.
I still have faith in the service rendered by big bazaar provided timely measures are taken to check these mentioned above.

Dear sir/madam,

Standing since 10 mnts, none of them are in the billing counter... This is ridiculous in part of service. And not tolerable... Any ways it opens at 10am but customer waiting for long time... After asking security, they say, have gone foe tea break... Store just opened and they are already in tea break... This system has to be changed...

Kindly look into the matter and get back to me @+91 [protected] or mail me @ [protected]@rediffmail.com

Dear Sir/Madam,

I Have Purchase the Dant kanti tooth paste vide memo no 0415490 dtd 09/11/2019from Big Bazar Seawood mall that have a MRP INR 40/- but they have charged 42/- in memo.

I have brought to the notice the same to Big Bazar Customer care but they have not taken any action on it.

Therefore request to look into the issue provide adequate relief in favor of consumer.

I have recently purchased a jacket from big bazaar. The jacket was listed at 2299₹. I checked the lable it said inclusive of all taxes. Since it was some offer there, big bazaar was offering the jacket at a discount of 50%. So the price should be 1149.5₹, but they charged some 6% gst extra over the same and made the bill to 1209 ₹. I paid the money and went to woodland to check for the same. But no extra gst was charged there. I have all the original receipts to prove my case. Please settle it at earliest.

I visited the market on 4th february, 2020, around 2:00 pm.. I repeatedly called for support for the female staff near women casual wear section. Both were too arrogant.. One was busy gossiping with other fellow staff and other was busy roaming around. Despite of calling them numerous times they weren't ready to do there job. Too arrogant behavior from this two ladies. If you check the cctv from around 2:30pm to 3pm, you will get to know everything.. Too disappointed from your service..

I visited today at janakpuri new delhi outlet around 2:30 p.m. and tried to purchase tea, handwash and bread but my experience there was awful and horrible firstly their so called express counter was working extremely slow and wasted lot of my time and when they started my billing to my shock santoor hand wash having 99/- mrp was billed at 189/- and tea having 25/- mrp billed at 28/- I immediately raised the concern but in vain as the billing staff was blank on it, he referred me to customer service who kept announcing the staff from concerned departments but no on cared to turn up I even spoke to a senior person name not know who went to billing counter and then disappeared and after a long wait seeing nothing is going to happen here as every one there was either careless or helpless I left after wasting my hour there.
I am totally disappointed with this inconvenience and horrible experience I had today and will never visit any future group outlet and try to instigate as many as possible to do the same.

I bought santoor gentle handwash, costing ₹99/- as it is visible on the packet too but when it got billed it costed me ₹169/-. Big bazaar charged me ₹70/- extra for the same.
Images showing the price on the packet and billed price on the bill is attached in this complaint.
Similarly, many items showing an offer price costs different price at the time of billing.

I bought groceries and some other items today from big bazaar Phoenix united lucknow.
After paying bill, I came home and by comparing with bill, I found that one item that is desi ghee is missing in bag. What can I do..It's worth 235/-₹
Big bazaar Phoenix united lucknow
Till no 14
Memo no. ‪0004384‬
Tr 14236
St 4966 dated 02/02/2020

Can I visit the store to take it or what's the procedure.

Home delivery goods are suppose to get delivered in 30th but till today 1st feb it is not been delivered

Big bazar guwahati branch home delivery service is decorating day by day, and no update is being given by outlet
Big bazar bhavnagar guwahati outlet us even not picking phone to give the update.

Challn no:1447043
Customer name:dawesh shah
Mob no:[protected]

Bought a woolen cap on 25 Jan but after purchase i found it defective. Went to return on 30 jan but staff said we don't keep defected pieces and were very rigid. At last they didn't returned the cap and i had to keep that defected cap with me. Everyone trying to say that I had torn the cap and it's my mistake why i had bought a defected cap. Very bad experience

Sir/madam have buy whirlpool elite fully automatic wahing machine from bigbajr guwahati fisrt have select samsung after that one sale boy suggest me whirlpool washing machine and have purchased that product when have unbox machine one preson come to me for dem after that we start washing bt the problem is now that this machine run very slowing while washing my cloths stay in same position jaise maine dhale and waise rah jate hai after that is launched complain to service center and they also unable to find the problem y machine is running slow in ever mode i want to replace this machine bcoz fist time by bigbajar trust have visit from 200 km to guwati for buying this machine have each amd every detail with me even transport bill also hope u can understand my problem bcoz m not so reach have buy this on emi for my mom bday gift and she is very disapoint frkm my gift

Dear Big-bazar team,
I am Savita, one of the loyalist customer o[censored]r brand. On 25th October 2019, on the occassion of Dhanteras, I purchased a Wellberg non-stick kadai. I had used it hardly but its handle of glass cover broke off. Today when I went to your store in Patia, Bhubaneswar, Odisha...they said that since its not cover in warranty we can't do anything.
Now, tell me its hard earn money and with so much of trust, we go to Big-bazar to shop. It should be brand duty to see that customer are not cheated in this manner. I don't know wellberg brand but I know Big-bazar as brand. I only want the cover of my kadai to be replace or repair (whichever is possible) so that i can use it and my trust remain intact. I hope you take it on urgent basis and solve the issue.
If my matter is not sorted out, then i will go to consumer forum and raise complain against big-bazar only as i trusted the brand.
Warm regards
Savita Kumari
[protected]

I have purchased garments worth 22000 on 26th of january 2020 expecting an offer as mentioned but the cashier named chandra shekar who worked on the apex floor of central panjagutta behaved utterly asinine. He commanded me to sort out my garments according to the kind of brands and offers. When i asked him if he can’t sort it out through scanning he did it in rude manner and spoke nothing about the offers and cut my talk abruptly. I am sure central won’t be able attract customers by employing such ill mannered employees and with obscure ambiguous discounts.