Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear all,

This is to notify you that your product golden harvest urad dal is highly adulterated. It is polished to such an extent that you will get to see a new colour of dal after soaking it bit longer than usual.

Being a very loyal customer to bigbazar, we have been using this product from around one year and after today's incident i am wondering how much harm this product had already done to our health.

You can find the proof of adulteration attached below. Looking forward to hearing from you.

Regards
Akash upadhyay
[protected]

I have purchased bedsheet which was displayed in offer but at bill full amount was taken and was told that that particular bedsheet was not in offer. Also i bought tang 500 mg on which 30 rs tang was free and printed but they took money for that free product also. After complaint they didn't refund and were not ready to listen. Very unfair behavior even though we r card members of big bazar.

Kindly provide me with duplicate bill purchased from big bazaar, db mall bhopal in july/aug 2018 in the name of deepak chauhan. It is white in colour, with black border
It is four burner
It has automatic ignition.
Please provide me with the duplicate bill because its automatic ignition is not working and very low flame in one burner. It is under warranty.

I visited today 1.7.2019 big bazar at rajajinagar near iskon temple i purchased item worth aprox 2319 wen purchased i didn't checked item after i checked at home i found khsh 4191 check 016 1049rs this product i not taken or received but i found diffrence of my bill if we do not check bill they are overcharged y the people r doing like this first i was trusted but now don't trust big bazar

Went to big bazaar located in express avenue chennai
Totally unsatisfied with the customer service in that store this is not the first time
If they are not willing to give any offer better it’s not displayed rather than insulting customers
This time i was at this place around 8.05 p. M right in the entrance there was a trolley with bunch of products advertised as offer products wen v wer abt to bill for wich the queue we waited tuk about 15mins just to know the offer was expired (And it took around 15-20mins for the staff working in the customer desk to tell this)
This isn’t really fair it maybe an excuse if i was shopping there early in the morning, the day was abt to end and the staffs weren’t even aware whether such things exist n they dint even care to remove it until we said.
With all the exhaustion wen i was about to finish shopping groceries ended up getting literally nothing
Bcoz the billing queues wer so much crowded wasn’t ready for the second round this is not how a customer is to be treated you are not giving anything free of cost so better ask your staffs to atleast resolve the issues asap
Worst experience
Definitely not gonna go to that place again or recommend anyone to visit too
Nothin worth other than waste of time

This is about the Muzaffarpur outlet. Had ti queue up for 30 minutes, but the criwd was mismanaged. Store staff was disrespectful to women and did not help. Store was missing, I was told that it is his off day and then I was told, he is yet to be recruited. In fact, when I asked for the complain book to register my complaint, the guy refused to give me the book and said that I should call up Customer Care. Dear @BigBazaar, please educate your staff and teach them not to take customers for granted.

On 27.07.19 i purchased three nail paints of ts brand each of mrp rs70/-
It was mentioned on the display board that one nail paint is free with 2 nail paints.
All three were priced and no discount given, i talked to customer care desk also but even waiting for more than 45 minutes i could not get satisfactory answer and money amounting to rs 70/- was not refunded for 3rd nail paint

Tax invoice no. [protected] of bill amount rs 5873.90
Memo no. 0435490
Requested to solve the matter at earliest

I had purchased huggies monthly pack diaper from big bazaar, located at bharat mall mangalore on[protected]. After using 1 diaper, i found the product was defective and so, i visited big bazar on[protected] to exchange. But the customer care cell refused to do so and asked me to complaint the complany itself. When i asked them to forward my written complaint to the complany, they again refused to do so. I could understand that after opening the pack, i couldnot exchange. But they didnot have any courtersy to receive my complaint and forward it. But insisted myself to complaint. Being the regular customer of big bazar, i was very much disappointed with thus type of system. I would suggest that big bazaar being a merchant between customer and company, if any complaint received in future, to react to it and forward it to the company.

Hi team,

My name is a raveendra i have worked for future lifestyle fashions from dec 2013 to jan 2015 and p[censored]an no father name & status not updated for which i am unable to transfer pf to my present company. Couple of times i have submit the details to the compayny, not able to get the proper response from the team. The details as follows

Name a raveendra
Emp code :- 304209
Father name m anjaneyulu

Regards
A raveendra
[protected]

On 24th jan 2018, i have purchased 67cm trolley bag of skybag from bigbazaar
Now just after 18 month, it got damaged.
So we went to big bazaar in dlf mall of india asking for exchange of this damaged item.
Since i have misplaced the warranty card of this trolley, we asked them to check out the duplicate bill in their database.
But the executive told that it is not possible to get the bill of any purchase if it is older than 1 month.
This is very very surprising. If this is true, then we should better be doing all the shopping from lifestyle.
Big bazaar is keeping track record of all the purchases we have done with them.
They always ask for payback number and mobile number while payment.
Howcome it is possible that they dont have any record of this transaction done on 24th jan 2018. Is it possible to get the duplicate bill so i can get this replaced.

As of proof of transaction, please find the snapshot from my payback account as attached

I was not informed about paytm 8% discount on big bazaar bill. I incurred a loss of around 300 rs because of carelessness of big bazaar staff. My bill was of approx 3600/-. When i asked myself about any offers by paytm, then he told me about paytm discount and i was purchasing the coupon but he didn't let me do so saying the other people are waiting in the queue so i should pay him directly. I am very disappointed and my loss should be rectified by big bazaar only.

Easy day club (Future group retail unit) has been pathetic. Last year they sold their membership at inr 999/- with certain promises. Not a single one is fulfilled by them. Their staffs are rude & unprofessional. Their staffs don't have any product & service knowledge. Their "home delivery" is a disaster. And they charge for carry bags which is illegal.

Last evening i purchased mushrooms & baby corns (2 units each) and asked them to deliver at home, which is at stone throwing distance from their store. And i paid for the purchase. Yet, they didn't deliver it.

While complaining about their service laps, an arrogant lady at the store literally told me "your membership wasn't made by me"

I brought items from big bazaar in which one of the items was a set of beer mug and in that the beer mug has been charged twice .

The Beer mug set was priced at 199 however they have charged it twice due to which i have been charged more.

I am attaching the bill and other relevant pitcures of the product.

Please look into it at the earliest

An amount if Rs 199/- has been charged extra

I have bought aristocrat bag from bigbazar (Piplod, surat) under warranty period of 5 years but i have lost my original bill. I have warranty card but i haven't purchase bill and now my bag need to be repaired for that i need same duplicate bill of big bazaar of date 26/12/2017. Name on the bill is mukeshbhai patel. Please provide me with the duplicate copy urgently.

I have done purchase of more than 19000 from big bazaar jankapuri delhi out of which i have returned one luggage of 5250 because there was network issue they issued me credit note instead of future pay and said we will adjust and now i came to know that its only for one month and they are not compensating and why should i be harrased after this, i have called customer care so many times visited the store they are so rude and inprofessional dont even know how to talk and handle customers . IF THERE WAS NETWORK ISSUE THEN WHY SHOULD I SUFFER THE LOSS, I AM LOSING MY PRICELESS TIME ATLEAST YOU SHOULD TRANSFER TO MY FUTURE PAY SO THAT I CAN USE WHENEVER I WANT WHY CUSTOMER SHOULD BE HARRASED FOR YOUR STAFF INCOMPETENCY AND MISTAKES????

I purchased safari shoulder bag on 03/03/2018 from big bazaar, pink square mall, adarsh nagar, jaipur 302004. Due to some damage in the bag i want to replace/ repair it as bag is in the 18th month warranty period. I have warranty card signed & sealed by big bazaar, but unfortunately i have lost or misplaced the original bill of big bazar as it was a long time to hold the bill carefully. For duplicate bill i have contacted bb, but they unable to provide me the duplicate bill as saying that they don't have the records more than 15 days.

So i request to you to kindly provide me the duplicate bill of that bag purchase or if any kind of confirmation document/certificate from bb so that can be use to avail the warranty of the bag.

Please sir, help me, you know that it is very difficult to hold a bill carefully for a long time...

Regards

Nikhil meena
[protected], [protected]
49, krishna vihar, sumel road
Agra road, jaipur 302018
Rajasthan.

Yesterday while checking out of the big bazar at jorhat at around 1800 hrs, the security stopped my son due to false alarm. He accused my son of wearing new t - shirt (Alleging replacement of old with new without paying). It was very embarassing. However we got my son checked thoroughly to the satisfaction of the security man even we continuously told him that it was alarm. I hope to never visit bb at jorhat again due to useless personnel working there & rotten systems in place.

Inv num: 007891, bill no: 20337
Total amount: 975.37
I have visited big bazaar kukatpally hyd telangana today 20.07.2019 purchased a single pack of all out ultra priced ₹.81 but was charged ₹.312 for 4 packs. I noticed this later after reaching home. I immediately tried contacting cust care but couldn't raise complaint it was timed out for the day.

Dear sir,

On monday i visted big bazar at r city mall ghatkopar bought some items.
At the time of billing they charged rs. 25/- for each bag and one more thing the bag is in small size so that they think customers will ask for more bags it's such a rubbish thing.
My question is this why should a customer pay for carry bag? Even after paying overcharge then also getting small size bag.
It's there responsibility to ensure better service to the customer they cannot expect the customers to bring bag or carry at hand. No shops should charge extra for plastic bags, as we are anyway paying so much tax and this is free advertising for them. They are promoting a product and i will be carrying their advertisement wherever i go and still be the one paying for it

Bill no. 69655
Bill date: 14 july 2019
Store: big bazaar kolkata saltlake

Problem: i did not receive cashback on my wallet against purchase of eggs

As per offer displayed against egg on july 14th, i bought couple of packs for whom
Price was 85 & 65 respectively
Offer price 21.5
Mode of cashback: credit to future pay wallet which is not credited.