Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Yesterday on 18th may 2019 i have purchased some items from of big bazaar, dibrugarh, assam. The stuff fixed packed my items so i can't checked my items, but when i was open my pack at home some items was missed. Then i immediately checked my payment bill. Payment already done by me for my missed items. Missed 3 items are thick&thirsty floor & more extra large cloths. ₹567/-paid against mentioned items. Now i will not go to received again this items, because i am live in 300km different from big bazaar, dibrugarh. Please take action as soon as possible.

Hi
I am ritesh solanki
My mb no [protected]
I am a regular customer of big bazar. I often visit big bazar @ agora mall. Ahmedabad. Gujarat.

Evry time i visit it i have to stand almost 20 min daily for billing of my goods. I barely have 5 - 6 items in my cart as i am coming daily for shopping. Every time i insisted customer service desk appoonting a billing person over express counter and thy never complained me for opening tht counter.
As on rush hour time it will take 30 min for billing also..
I talked to a customer care line on today around 8 pm also and thy told me tht thy will register my complain and i will get message regarding this.. But still i didnt git any mesaage nor replay.
As a customer i want you to make aware of this situation and asking for quick response of my query.

I went to big bazaar of sitabardi, ramdaspeth nagpur yesterday. They are fooling customers by charging rs 18 for the carry bag. I complained about this to big bazaar executive but no solution. They are branding their brand on the carrybags so they should not have to charge such huge amount of rs 18 per bag from the customers. This should stop, please take action on this sir.
The photo of bill containing carry bag amount is attached, please check.

The trust on big bazaar brand has always been there... So never cross checked the bill's ever... Not this even this time but after so many months of shopping saw the bill as wanted to declutter my purse nand this is what i saw... I bought steek canister containing 6 canisters but what i see is that i have been charged the price of two such items instead of one... I'm feeling cheated... I want my case to be seen as soon as possible...

Easyday membership fees is rs.999 for 1 year.
Accounting to membership, consumer will benefit from cashback received on purchases made from their stores.

But you will never receive any cashback.

I made a complaint via email, but no response.
I also called the customer care number, but still no response.

I visited the store from where i purchased the membership, they say we cannot do anything, if you don't receive cashbacks.

It's not a matter of rs.999, it's a matter of fraud with customers.

This is in regard to an issue which is still running as a malpractice in the big bazar stores. They are charging for the carry bags they provide us with.
In a similar incident in chandigarh bata was fined with rs.9000 for jus charging 3 rs from a customer. Kindly look into the matter or else we will have to move to the civil court regarding the same.

We purchased few garments from big bazaar and later realised that one of our garment was not un-tagged. Next day when I reached them to correct it I forgot to bring the bill but discussed the same with Security before entering the premises. Later when the cashier was not able to untag the garment he asked to exchange it. She untagged that but didn’t removed the pricing tag so the alarm buzzed again and the security whole staff behaved so rudely and unprofessionally. I was so embarrassed in front of so many people. And they didn’t changed the dress asyme to get the bills.
Photos attached.
My questions are:
1. Why the cashier didn’t untag the garment initially?
2. Why the security let us go even the alarm raised during our check out? Assuming it as a false alarm.
3. Why the security allowed us next day to enter again without bills?
4. Why couldn’t they regenerated the bill from the system and resolve the issue there it self?
5. Who allowed them to behave unprofessional?
6. Who will be responsible for the damage of my image in front of so many people?

I will never ever visit big bazaar after this incident. Specially Palava Xperia Big Bazaar.

Today i was in agartala big bazar when i went to section of sweet corn what i found that the spoiled corn packets are kept with fresh packets and i asked one of the floor guy to clear but after seeing this i believe i will never purchase any food products from big bazar and thats not the end in the side shelf other food products were kept which were in more bad shape. I regularly buy my monthly and weekly hoyseholdneeds from big bazar but this pathetic.

I bought a buffalo t-shirt & a DJ trouser (1351/ RS) on[protected].I make the payment through POS with debit card.
But first time, your POS holder said that your transaction failed, he used my debit card second time and transaction success.
But story is this that my payment (rs-1351)was deducted two times, so plz return my amount RS-1351.
I am sending u the statement (transaction no.) 0f two time deducted amount in" add fhoto section".
- Acc no-[protected]
_ Acc holder-suresh kumar
-SBI BANK

Visited 3 times in 4 days to big bazaar, manish nagar, nagpur branch, each time a. C was off and too hot to be there for 30 mins.
Dont know how your employees working there for hours. Atleast put some fans if a. C bill is not affordable for you guys.

I can understand a. C is off during winters or even on rainy season but off in summer that too in may. Local supermarket has better facility.
Expecting a better service.

Thanks
Saikiran dhavala
Sai. [protected]@gmail.com

I am very unhappy with big bazaar product. I have been a regular customer but this is the second time i have received a faulty product. I did shopping at big bazaar kandivali growel mall on 11th may 2019. I purchased a myghty performance water bottle for my kid. Unfortunately it's not working at all. My son is unable to drink water from it. I paid rs279 for this silly stuff. I know without bill no one would entertain. But seeing my transaction details i would like to pursue. However suggestion to big bazaar is. Ot to cheat ot keep such products

Name venkatesh
Employee i'd. 421725
I have been to many big bazar branches through out india but i never saw a employee this much rude and vulgar doesn't have any respect towards customers his attitude is soo high. I am still wondering how he is a future group employee and i think that's the reason dmart becoming more popular in vizag. The serious thing is he doesn't have any fear that the customer will file a complaints he is like those complaints will go into trash.
Let's see weather it's true or not

Yess, i am talking about big bazaar and i am so upset with those guys. Actually i visit big bazaar last day and made purchase of some amount. Then i go to packing (Gift wraping) counter. Then i shown my old bill but even though the clerk don't help me any. He also absed me. That guy said me i am not afraid of any one, in that ego he also give me his name. The clerk name is 'jitendra' from big bazaar raigarh chhattisgarh. Please help me and make him aware about rights of a consumer.
😖😫😖😑😑

I was in the big bazar, mahagun mall, vaishali today.
The executive name in the invoice is ankit kumar, till no 9, memo no. 0020808. I have purchased the clothes of ₹ 5507 for my family.

Once the bar codes are scanned, executive javed asked me for the bag and after confirmation he asked me to put clothes in the bag. I have asked him to call some one to atleast gold the clothes properly and then put in the carry bag. The way he reached was not acceptable, he casually said no one is available.

I have to put the clothes in the carry bag my self and he started attending another customer. That was still ok, i have searched for the customer care for his complaint. The customer care is more casual than the executive. He said sir this is not possible. I have asked for the procedure to submit the complaints so he was not listening to me and started working some other work. I feel so humiliated. I want to know for a customer who is doing the shopping of 5k, is not worth enough to give some kind of attention and to listen to him or his compliant.

Next time on wards i will keep this in mind not to shop any thing from big bazar and will suggest same to my friends and relatives as well.

Such a big brand and this kind of attitude of the customer care and they counter executive.

Rahul

I purchased water purifier on 5th may from big bazaar ameerpet and they committed the supply and installation in 3 days but after calling so many times they send their technician yesterday evening he find some parts damage in purifier, i called to big bazar and informed them about the product but till now i have not get any proper response from them, this is very bad service, very are very upset by the team, kindly do the needfull to replace it or refund the money,

Sir
On 01.05.19 i bought some items and intended to pay through future wallet. One of the employees in jalpaiguri big bazaar outlet (W. B) debited rs.286.00 from my wallet but later he said though money debited software was not supporting that and i had to pay the same in cash. He told me the money debited would return within 72 hrs but till this date miner has not been returned.
Pls help me.

I purchased some products from the below mentioned fbb for an amount of rs.5024.43 yesterday. To my surprise you are charging rs.18/- for carry a bag having your own logo on it, which is, as per the ministry of consumer affairs, you cannot charge the same.
(Ref:-bata case)

Hence sir, i kindly ask for refund of the invoice amount alongwith compensation, and penalty to them so that they stop charging the same to customers.

For reference:
Tax invoice no-[protected] from fbb-ghaziabad - vaibav khand indirapuram-shipra mall, shipra mall, plto no 9, vaibav khand indirapuram, ghaziabad, uttar pradesh

Hi,

I had renewed my easyday card on 23rd march 2019 and paid 100rs. 500 rs have got nilgris products and for another 500 was suppossed to get 100rs in wallet every month for next 5 months. Till today i havent got anything and the customer care of future pay are clueless. Store also people are clueless.

I havent called customer care n number of times and no solution till now.

Have raised a query in their portal as well. But no response.

They are cheating the customers and customer support are of no use. Either their line is busy or waiting is more than 1/2 hr. When at last you get through, they just keep directing to easyday/future pay toll free numbers. Till now they havent registred a complaint even though requsted repeatedly.

I want to escalate this and please look into this.

Maine 3rd may ko big bazaar se shopping kri us samay cold drink 1 ke sath 1 free mil rhi thi jo ki nhi mili bill me sari cold drink ke paise add krke mujse charge kar lie
Aur maine 4000 ka saman kharida tha jisme bola gya tha ki sare saman me cash back aega apke future pay app par par aj 5 days ho chuke hai koi cash back nhi aya.

Mujhe mera cash back please wapas kre

We had visited your viviana mall store on may 04, 2019. Our invoice no. [protected] for total rs. 6467.43.

We have complaint for the below mentioned food items :

1. Kadak nath eggs - 2 packets
2. Multigrain bread - 2 packets

We regret to inform that out of the 24 eggs purchased 3 eggs were spoiled. When we broke them a fowl smell emitted and the yoke was watery.

The bread purchased was stale and was breaking into crumbles while eating or making a toast.

We would appreciate if appropriate action is taken and a store of your repute does not sell expired products or of inferior quality.

A positive early response from your end is requested.

Regards,