[Resolved]  Big Bazaar / Futurebazaar / Future Retail — Fake offers

Address:	560073
Website:	Its about the store

There was an offer of Rs.20 talk time on some face creams in Big Bazaar Rajajinagar Branch Bangalore. I bought two creams of Garnier on 12th Dec, 2015. Before billing as well as after the billing, I asked them how may I avail this offer, do I need to contact somewhere. Both the times, I got the same answer that- it will be credited automatically within 72 hours. On 15th well I called [protected] (Big Bazaar CC), they told me to call 52121(T-24 CC), as the talk time offers are looked after by them. I called, 52121, they told me to call Big Bazaar CC. Again I called [protected], and raised a complaint. Then I received a call from BB Rajajinagar Bangalore. Instead of listening what I am telling them, they were discussing among themselves. then the call as disconnected. After that, again they called me, but I could not attend it. Then, yesterday, on 18th Dec. 2015, again I called the Big Bazaar CC to ask them about the status of the complaint. I was told that I will be getting a call today (18th Dec) itself. They didnt call me. When I called them today(19th Dec), the Customer care executive informed me that they have called me, and I gave them wrong Bill Number, and as the bill has expired, they can not do anything now. I told the CC Executive to re-raise the issue. Finally I received a call from BB rajajinagar, and again was told to call 52121. I denied as I already had confirmed from them that 52121 does not deal with special offers provided by the store. I was told that I would be receiving a call from the manager today, but till now no call, and the issue has remained same as it was 3 days ago. I dont understand how long is their 24 hours.