[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — 3 items missing from my shopping reference : shopping date 19.05.2018-20:06 bill no. 050628. til no. 10

Address:700055

Reference : shopping date 19.05.2018-20:06 bill no. 050628. Til no. 10

I did home shopping at big bazaar on 19-05-18 around 8pm and paid from future pay and took delivery of goods personally. On 20.05.18 to my utter surprise i could not find amul 1l ghee pack and called customer service desk. The csd executive was really soft spoken and told me to come over and arranged to check bills. Then they checked cctv footage and saw the packing guy clearly put ghee pack and other 2 items in my bag and simultaneously took out and kept it under cashier rack. So now total 3 items missing from my shopping.

Since the item was swiped and bill was paid these 3 items anybody can take home as payment also been done. I have no clue if any of the past shopping had any missing items which i think there must be after this incident.

I want a written confirmation over the course of action and preventive measure from management side within 2 weeks from the date of this letter.
Was this information helpful?
No (0)
Yes (0)
May 31, 2018
Complaint marked as Resolved 
after sending Letter to Head Office-Mumbai/Zonal Office-Kolkata/Stores, i received a call for resolution and apology.i agreed to take back my missing items on that note.This complaint is closed now.
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
May 21, 2018
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Customer,

We regret that you encountered such an experience at our store.

Request you to share your contact number and store details at [protected]@futuregroup.in so that I can take this up with our team.

Regards,
Priya
Future Group
May 21, 2018
Updated by GhayalGrahak
Diamond Plaza Jessore Road, Kolkata Store. my number is [protected]
Complaint comments 

Comments

Saleswoman ofBig bazaar mrs aishvarya's behaviour was so arrogant she dont know how to deal with the customers.hopeless saleswoman.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Big Bazaar / FutureBazaar / Future Retail / HomeTown
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    49%
    Complaints
    3868
    Pending
    0
    Resolved
    1795
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    View all Big Bazaar / FutureBazaar / Future Retail / HomeTown contact information