Big Bazaar / Futurebazaar / Future Retail / Hometown — abusive language used by easy day staff at lado sarai outlet code 7321

Address:

F-336 A, OLD M B ROAD, LADO SARAI, New Delhi, Delhi, 110030

The grievance/ problem occured on 30/7/19 when went to easy day store lado sarai new delhi with store code 7321. I purchased some items as i was checking some items in the stores i came to billing counter and started with my billing.
Then all of a sudden store incharge “started shouting at me with loud noise and said to me jo tumne dettol ka sanitizer uthaya hain rack se or apni pocket mein rakha hain uski bhi billing karvao”. I replied softly “mene koi item nahi uthaya apne camera ki recording check karlo”. Then he said “achha jao”.
He insulted me just like that and said me “chor” in front of other people. The name of the person was mr deepak.
I think these type of people should first be taught manners by the organization who are taking them in their channel as they have no manners at all how to talk to their daily customers.
This person/ store incharge mr deepak who is present in morning shift does not allow to get my membership punched from the during the billing which is generally done by mr joovraj in morning for which he says your card is not of our store “dhyan rakhna yahan se banvalo card”. It has happened on several occassions.
I have four membersip cards in my family is it wrong for me to use those cards at other store?

The details of my transaction are as followed
Date 30/7/19
Time 08:13
Store code 7321
Tax invoice no [protected]
Memo no 0042457

I request that strict action may be taken in this regard against the concerned person mr deepak who is responsible as this is serious lapse of customer respect and clearly shows the inappropriate & bad thinking of store incharge/ manager in morning shift & revert back to me in the above mentioned matter as early as possible and because of such people like mr deepak & their doings the chain of stores of easy day outlet comes in bad light.