Big Bazaar / Futurebazaar / Future Retail / Hometown — Amount transferred but purchase process not completed

Address:

706, Sonal Apartment, 36A, A.N.JHa Marg, George Town, Prayagraj

Dear Sir,

By my mobile app, i tried to complete process of purchasing items and paid Rs. 2126.28 through UPI on 8/5/21. The aforesaid amount transferred but purchase process not completed by your side.
Please refund my amount. I have also given complain to customer care by toll free no.

2. Your app is not updating my Profit Club membership card also, . Please solve my problem.

Bank statement is enclosed here-