Big Bazaar / Futurebazaar / Future Retail / Hometown — big bazaar charge higher than mrp of jam

Address:

491001

Bigbazzar, bhilai, chhattisgarh, purchse date[protected], retail inv. No. [protected], memo no. 0065932 tr: 97068, i purchased a bottle of kisan mango jam and golden havest atta 5kg along with other products. The mrp written on the jam was rs. 145/- and when i checked the bill after payment it was billed at rs. 150/-. And we purchase golden havest 129 rs but invoice for chakki fresh atta @146 rs last time also a bottle of cold drink was billed higher than mrp. As per consumer act, products cannot be sold higher than their mrp, still every time i find a item charged more than its mrp. From the last 3 times, when i checked the bill after reaching home, i found this billing discrepancy. The first time i noticed this issue, i reported it to big bazaar customers care executives bhilai chhattisgarh telephonic with branch head shivendra and they told that this might be asystem error or data entry issue but lot of customers will get affected as the cost of the product will be wrong in each customer’s bill. But instead of recording my complaint, he replied that it is very difficult procedure and he tried to convince me. N gave me assurance that they will be more careful and will correct this when i asked to correct the price in their database so that the next customers do not face this problem. But after then, this has become a regular issue and this is causing dissatisfaction regarding the big bazaar/ future group brand. I did not expect such kind of thing but now i feel big bazaar is trying to cheat people by charging items at a higher price, as people will not go back to them for this much difference and charging 15-20 rs more to each customer who buys the product will make a good amount.

Aqueel, [protected]