Big Bazaar / Futurebazaar / Future Retail / Hometown — Big bazaar profit card refund issue

Address:

1833 Ground Floor, 5th main, 12th cross, Hampinagara Bangalore Karnataka 560104

Bangalore city of karnataka state. I have purchased BIG Bazaar Profit Club Card afterwards I, m not able to redeem because of Big Bazaar was close long time,
I need refund the Balance Amount Rs.11000/-. customer care number of big bazaar profit club was working, whenever i call them they used to say big bazaar shop would resume at the earliest and now since last 6 months i am not able to contact even the customer care number. Email sent no response and also email balancing back. My email id is ravi.[protected]@gmail.com

So please refund the balance amount of Rs.11, 000/- in the below big bazaar profit club cards within 14 days from the date of this mail otherwise a complaint would be lodged in consumer forum.