Big Bazaar / Futurebazaar / Future Retail / Hometown — "Big Bazaar profit club card": Money is stuck

I enrolled for big bazar profit club card in October 2021, by paying INR 10, 000 upfront. I was told that 1000/- Rs will be credited to my card every month on a monthly basis for a total value of INR 12000/-. Till May 2022, I was able to use the card, and I was getting regular messages that my card is being creditted with INR 1000/- on a monthly basis. However, with the shutting down of big bazar in delhi NCR, my money ~INR 7000 is stuck. There is no communication from "future group ", as to how the remaining balance will be credited and how we will get a refund. I tried reaching out their customer care email, but there is no response. Please help!