Big Bazaar / Futurebazaar / Future Retail / Hometown — Big bazaar profit club cards and gift coupons

Address:	Hyderabad
Website:	Big bazaar.com

I have been a loyal customer of Big Bazaar and have taken 3 profit club cards worth 10K each since 2012. One of the cards has a balance of 5370 and is due to expire this month end (August) and the other two have 11K each. When I visited the Big Bazaar Uppal branch (after traveling for 25km from my home) to redeem the card on 3rd August they told it's not possible since 1st August they stopped taking them. The store manager gave two email id's to correspond for refund of the 3 BBPC cards and 2 coupons. I sent the mail with pictures of cards, coupons and my ID, cancelled cheque photos. BUT I NEVER RECEIVED ANY REPLY. Please suggest how to proceed as The validity of one card is expiring. Expecting a quick response from your end. Thanks in anticipation.