Big Bazaar / Futurebazaar / Future Retail / Hometown — cashback not received in my registered future pay mobile number.

Address:

Hyderabad, Andhra Pradesh, 500016

Hi,

This is Sandeep Mohanty From Hyderabad. I did shopping of Rs 2503 on 26/1/18 .
I have registered my mobile number [protected] in my future pay wallet. On January 26th 2018, I have done shopping with the amount of Rs 2500 from Ameerpet bigbazaar, Hyderabad and in which i used Rs 100 from my future pay Bigbazaar wallet which i have registered with [protected]. I remebered at that time one offer was going on, in which if customer will purchase Rs 2500 then he will get a cash back of Rs 500 in future pay Bigbazaar wallet (monthly Rs100). My concern is while doing bill, the Cashier has entered wrong number [protected] instead of [protected] (last digit was wrongly entered by him).

I spoke with the Bigbazaar Customer department section as well as I have given my complaint to the Bigbazaar customer care. This is the Service Reference number raised by Bigbazaar customer care: BB[protected]. This Service reference No. closed without coreecting my correct number. I did not receive the cash back offer in my both number [protected] as well as [protected]. I have requested to the BigBazaar cuctomer care to correct my number i.e. [protected].

The person on billing counter register my mobile no incorrect when I brought it to his notice he said nothing can be done. Even the chief accountant was reluctant to acknowledge it . When I approach the customer care I was told to speak to future group no when I spoke to the future group customer care I was again told to talk to the person at big bazar even the person at big bazar spoke to that person but the complaint remain unresolved.
so ultimately even though I have the Future group pay wallet I haven't received the cash back because of the billing counter person's mistake .

My Bill Details are mentioned Below:

Tax Invoice Number: [protected]
CH: 415273
Retail Invoice No. 0007895
Tr :36957